Connect Official WhatsApp Business
Official WhatsApp Business is the path for daily operations. Your number reaches the team Inbox, templates stay managed, message status is visible, and the 24-hour window is clear.
The process takes about six minutes. You do it once per number.
Before you start
Prepare three things:
- Admin access to the Meta business account that owns the number.
- The WhatsApp number you plan to use, plus access to SMS or calls on it.
- An owner or admin role in your Konektor workspace.
A number still active in the app
A number that is active in the WhatsApp or WhatsApp Business app on a phone cannot go straight to the official path. Remove the number from that app first, or use another number.
Step 1 — Open the Connection Hub
- Sign in to the Konektor dashboard.
- Open Connection > Connect WhatsApp.
The page shows three paths. Each card shows two facts: CTWA ad data and Phone stays in use. Pick the Official WhatsApp Business card, then click Connect official channel.
The card shows Connect with Kapso
For most workspaces, the official number connects through Kapso. Kapso uses the official WhatsApp API, and its chats arrive in the same Inbox. Click Connect with Kapso, then follow Kapso.
The other two cards exist for transitions:
| Card | Use it when |
|---|---|
| QR session | Your old number is still on a phone and you need a temporary bridge. The card states the risk. |
| Provider you already use | You already use Kirimdev, Kapso, Qontak, Pancake, Qiscus, Kirimchat, or HaloAI, and you want those chats in the Inbox without changing your number. |
Step 2 — Start the official connection
The next page lists four activation steps on the right. Read the access reminder, then click Start official connection.
Konektor opens the Meta authorization window. Keep the Konektor page open while that window is open.
Step 3 — Finish the authorization in the Meta window
The Meta window asks for four things, in order:
- Log in with Facebook. Use the account with admin access to your business.
- Choose the business account. Pick the business portfolio that owns the number, or create one.
- Choose or add the WhatsApp number. Enter the business display name and the number you will use.
- Verify the number. Enter the code Meta sends by SMS or call.
The Meta window then closes itself and Konektor finishes the setup. You never copy a token, an id, or a key.
Meta reviews the display name
Meta reviews your business display name. That review runs separately from the connection, so your number can send and receive while it waits.
Step 4 — Check the connection status
Open Connection > Connection Status. A connection that is ready shows Active and Send & receive.
The page also shows:
| Item | What it means |
|---|---|
| Messages, 24h | Messages in and out through this number in the last 24 hours. |
| Failed sends | Messages that failed in the last 24 hours. |
| Templates approved | How many of your templates Meta approved. |
| Test send | Sends one test message to your own number. |
Step 5 — Run a test send
- Send any message from your phone to the number you just connected.
- Go back to Connection Status, then click Test send.
The order matters: WhatsApp allows a free-form reply only within 24 hours after the customer writes first. Without an inbound message, the test send is refused.
Once the test send works, open the Inbox. Your conversation is already there.
Step 6 — Set up CTWA for ads
If you run Click-to-WhatsApp ads, click Set up CTWA for this number after the connection succeeds. This button opens the Numbers & CTWA menu. Follow Click-to-WhatsApp Ads from Zero.
If the Meta window closed early
The Connection Status page shows an Official connection needs attention box with its start time. Click Continue to reopen the authorization window where you left it.
An unfinished setup sends nothing and charges nothing. You may leave it and start again from the beginning at any time.
Number already registered to a WhatsApp account
The Meta window can show a message that the phone number is already registered to a WhatsApp account. This means that the number is still active in the WhatsApp or WhatsApp Business app. The Konektor official path uses a number that is not active in the app. Select one of these options.
| Option | Steps | Result |
|---|---|---|
| Remove the number from the app | Back up the chats that you need. Delete the WhatsApp account of that number from the app on the phone. Then click Start official connection again. | The team replies from the Konektor Inbox. |
| Use another number | Prepare a number that is not active in the WhatsApp app, then repeat Step 2. | The old number stays in the app. |
| Keep the app on the phone | Open Connection > Connect WhatsApp, then select QR session. | An unofficial path. This can violate Meta terms. Meta can restrict or block the number. |
If the app must stay active and you still need an official path, connect the number through Kapso in coexistence mode. Kapso passes Click-to-WhatsApp ad data to Konektor.
If Konektor shows This number cannot be connected yet, click Manual verification. If the result does not change, release the number from the old provider or app. Then start again from Connection > Connect WhatsApp.
Adding a second number
One workspace can use more than one number. Click Add connection on the Connection Status page, then repeat steps 2 to 5.
Once the second number is active, the Inbox shows a Number section in the left panel. That section filters conversations per number. Read WhatsApp Inbox for the detail.
Message costs from Meta
Meta charges for each message delivered through Official WhatsApp Business. This bill comes from Meta and is separate from your Konektor plan. If you connect through a provider such as Kapso, that provider can add its own fee.
Rates for Indonesian recipient numbers (+62), per delivered message, effective 1 October 2026:
| Message type | Rate | When charged |
|---|---|---|
| Marketing template | Rp586.33 | Every delivered message |
| Utility template | Rp356.65 | Every delivered message, also inside the 24-hour window |
| Authentication template | Rp356.65 | Every delivered message |
| Free-form reply within 24 hours | Rp356.65 | From the 1,001st message per number per month |
What stays free:
- The first 1,000 free-form replies per number each month. Unused allowance does not roll over. A group message counts once for each recipient.
- All messages after a customer arrives from a Click to WhatsApp ad. Reply within 24 hours, and all messages are free while the free window is open, for up to 7 days.
- Reactions (emoji on a message). Reactions do not use the 1,000 allowance.
Add a payment method at Meta
Without a payment method, Meta delivers only the 1,000 free replies each month. Later replies are not delivered. Add a payment method in the Billing Hub of your Meta business account.
Meta can change rates each quarter. Check the latest rates on the WhatsApp Business pricing page.
Common problems
| Situation | What to do |
|---|---|
| The Meta window does not open | Allow pop-ups for konektor.id in your browser settings, then click Start official connection again. |
| The number is already in the WhatsApp app | Read Number already registered to a WhatsApp account. |
| The number is connected to another provider | Release the number from the old provider first, then try again. |
| The verification code does not arrive | Choose the voice call instead of SMS in the Meta window. |
| The connection is active but no message arrives | Send one message from another phone to that number. The first message opens the conversation. |
| The test send is refused | Ask the customer to write first, or send an approved message template. |
For deeper problems, read WhatsApp Inbox help.
Related links
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