Repliz Integration

Connect your Instagram account and Facebook Page in Repliz to Konektor. DMs from both channels go to the same Inbox as WhatsApp. New comments from Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and X also go there. Your team reads and replies from one place.

What You Get

• Instagram and Messenger DMs show in the Inbox, with your WhatsApp conversations. The channel label is Instagram or Messenger.
• Your team replies to DMs from the Inbox. Replies can contain text or JPEG/PNG images.
• When Auto-reply in Agentic is on, the AI agent also replies to Instagram and Messenger DMs. The agent sends its reply directly to the customer.
• New comments from the 7 platforms that you connect in Repliz show in the Inbox. Each comment becomes its own conversation. Read Comments from 7 platforms.
• Each new DM sender becomes one lead in Leads. The lead has no phone number.
• When Meta includes ad data in the DM, the lead has the source ads. When the lead status changes, Konektor sends an event to Meta.
• A comment does not become a lead. A comment does not send an ad event to Meta.

Summary

DM or comment

Konektor receives two types of messages from Repliz. You reply to them in different ways.

Threads, TikTok, YouTube, LinkedIn, and X send comments only. DMs from these platforms do not come to Konektor.

About Repliz

Repliz is a tool to manage comments and DMs on social accounts. You sign up and pay Repliz directly, not through Konektor. Konektor uses two keys from your Repliz account.

How it works:

1. A customer sends a DM to your Instagram account or Facebook Page.
2. Repliz receives the DM.
3. Repliz sends the DM to Konektor through a webhook. A webhook is a destination address that you enter in Repliz.
4. Konektor shows the DM in the Inbox and creates a lead.

Comments use the same flow. Konektor shows the comment in the Inbox, but does not create a lead.

Konektor uses two things from Repliz:

• Instagram DMs and Facebook Messenger.
• New comments from Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and X.

DMs from other platforms are not in Konektor. Post schedules in Repliz do not go to Konektor. Shopee and WhatsApp through Repliz are not in the account list.

Prerequisites

Before you start, get these items:

1. An active Repliz account.
2. The Gold plan in Repliz. Step 1 shows how to check it.
3. An Instagram professional account (Business or Creator), or a Facebook Page that you manage.
4. Access to Konektor as the Owner or Admin of your workspace.
5. For ad tracking: an active Meta platform in Website Tracking (see Step 7).

Step 1: Check or buy the Gold plan in Repliz

The chat feature is open only on the Gold plan. Check your plan first.

No Repliz account yet? Sign up for Repliz. This is a Konektor referral link.

1. Sign in to the Repliz dashboard.
2. Look at the account card at the bottom left of the screen. The card shows the name of your plan.
3. If it says Gold, go to Step 2.
4. If it does not, click Upgrade in the left menu, in the Other section.
5. On the Plan tab, select Gold.
6. Under Select a Period, select one period.
7. Under Payment Method, select Duitku (QRIS, VA, e-wallet) or PayPal (credit card).
   
8. Follow the payment screens to the end. The account card shows Gold after the payment succeeds.

These prices are valid on 30 September 2026. Repliz can change its prices. Check the Upgrade page before you pay.

Step 2: Connect your Instagram and Facebook accounts in Repliz

Skip this step if your account already shows in Account Integration.

1. Click Account Integration in the left menu.
2. Click + Integration at the top right. The number next to it, for example 15/200, shows the accounts in use and the limit.
3. In the Connect Platform window, click the platform that you want to connect. For DMs, pick Facebook (Page) or Instagram (Account). For comments only, you can also pick Threads, TikTok, YouTube, LinkedIn, or X.
   
4. Sign in with the Facebook or Instagram account that you manage.
5. Select the Page or account that you want to connect. Allow all the permissions that Repliz asks for.
6. Go back to Account Integration. The new account shows in the list, and the platform name is under the account name.
   

Step 3: Get the Access Key and Secret Key

You copy the two keys one at a time. Paste each key in Konektor before you copy the next key.

1. In the left menu of Repliz, click Setting (in the Other section). The settings menu opens.
2. Click Public API.
3. Find the Access Key and Secret Key fields at the top of the page.
   
4. Click the copy icon at the end of the Access Key field.
5. Do not copy the Secret Key now. Go to Step 4.

Step 4: Paste the keys in Konektor

1. Open Konektor in a new tab. Sign in as the Owner or Admin.
2. Open Settings > Integrations.
3. Find the Repliz card. Click Connect. The Add Partner Integration form opens with Repliz selected.
4. Enter a name that you can recognize in Integration Name, for example My Shop DMs.
5. Paste the Access Key in Access Key.
6. Go to Repliz. Click the copy icon at the end of the Secret Key field.
7. Go back to Konektor. Paste the Secret Key in Secret Key.
8. In the Accounts for the Inbox section, click Find accounts. Konektor shows the Instagram, Facebook, Threads, TikTok, YouTube, LinkedIn, and X accounts from your Repliz account.
9. Tick the accounts whose DMs or comments you want to receive. Pick at least one account and at most 20 accounts.
10. Click Connect.

The One more step in Repliz window opens. Keep that window open and go to Step 5. The new Repliz card shows Pending until the first DM arrives.

Notes:

• If only one account can be picked, Konektor ticks it and fills in Integration Name for you.
• An account that another Repliz integration already uses cannot be picked. The reason is written under the account name.
• Konektor does not show the two keys again after you save them.

Step 5: Paste the URL and token in Repliz

Konektor cannot fill in the webhook in Repliz for you. You paste the URL and token yourself.

1. In the One more step in Repliz window, click Copy next to URL.
2. Go to Repliz. Open Setting > Webhook.
3. Paste the URL in the URL field.
4. Go back to Konektor. Click Copy next to Token.
5. Go to Repliz. Paste the token in the Token field.
6. Click Save.
   
7. Go back to Konektor. Click Got it to close the window.

The History Webhook section in Repliz records each delivery. A delivery that succeeds has a green check mark.

If the window in Konektor is already closed, open Settings > Integrations. Click URL and token on the Repliz card.

Step 6: Send a test DM and find it in the Inbox

1. From another Instagram or Facebook account, send a DM to the account that you connected. Write a short text, for example hello.
2. In Konektor, open Conversations > Inbox. The new conversation shows with the label Instagram or Messenger.
3. Open the conversation. Reply with text.
4. Open the Instagram or Messenger app on the sender account. Your reply shows there.
5. Open Settings > Integrations. The Repliz card shows Connected and the Last DM time for that account.

The next DMs from the same person go to the same conversation and the same lead. Photos, videos, and voice messages show as labels such as [Image], [Video], and [Audio]. Open the Instagram or Messenger app to see the file.

A reply that is sent outside Konektor, for example from the Instagram app or from the Repliz dashboard, can also show in the same conversation with the label Sent from another device.

Step 7: Run a Click-to-Message ad and check the source

A Click-to-Message ad opens a Messenger or Instagram Direct chat when a person clicks your ad. Konektor reads the ad data when Meta includes it in the DM.

1. Make sure the Meta platform is active in Website Tracking. If it is not, follow Setup Meta Conversions API (CAPI).
2. In Meta Ads Manager, create a Click-to-Message ad. Select Messenger or Instagram as the chat destination.
3. Use the same Facebook Page or Instagram account that you picked in Step 4.
4. From another account, click the ad. Send one DM in the chat that opens.
5. In Konektor, open Leads. A lead from the ad shows the source ads. A lead from a normal DM shows the source social.
6. Open Conversion > Sync Logs. The status accepted means Meta accepted the event from that lead.

Without an active Meta platform, no event goes to Meta. The lead is still saved and shows in Leads.

Comments from 7 platforms

The Inbox shows new comments from seven platforms that you connect in Repliz: Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and X. Pick the accounts of these platforms in the Accounts for the Inbox section (Step 4).

The Repliz Gold plan is still necessary.

Test a comment

1. From another account, write a comment on a post of the account that you connected.
2. In Konektor, open Conversations > Inbox. The new conversation shows with the platform comment label, for example Threads comment.
3. Open the conversation. Reply with text.
4. Open the post in its app. Your reply shows under that comment.

A new comment usually shows in a few seconds. If it does not show yet, wait up to 10 minutes.

How a comment conversation looks

• Each comment becomes its own conversation.
• The channel label names the platform: Facebook comment, Instagram comment, Threads comment, and so on.
• The short title or caption of the post shows at the top as context.
• A comment does not need an ad ID, a visitor code, or a phone number to show or to get a reply. A DM does not need them also.

Reply to a comment

1. Open the comment conversation in the Inbox.
2. Write your reply. A comment reply is text only. Images, voice messages, files, and templates are not available.
3. Send the reply.

The reply is public. It shows under that comment on the original platform. Anyone who opens the post can read it. After the reply is sent, Repliz marks the comment as done.

The 24-hour limit does not apply to comments. It applies only to Instagram and Messenger DMs.

Ignore a comment

A comment conversation that has no reply from Konektor has an Ignore button.

1. Click Ignore.
2. Konektor marks the comment as ignored in Repliz and closes the conversation.

This button does not delete the comment. It does not like the comment. If it fails, the conversation stays open. Click Ignore again.

Late comments

Repliz sends new comments to Konektor. Konektor also checks for new comments on a regular basis, about every 10 minutes. A comment that arrives late still comes in.

A comment is not a lead

A comment does not create a lead in Leads. A comment does not send an ad event to Meta. A DM keeps the lead rules that this page describes.

Auto-reply for comments

The AI agent can reply to public comments. This feature is off by default. Turn it on in Agentic with the Reply to public comments switch.

Send an image from the Inbox

Image sending requires the Storage Addon on your Repliz account, in addition to the Gold chat plan.

1. Open an Instagram or Messenger conversation in the Inbox.
2. Select a JPEG or PNG image with the attachment button.
3. Use a file of 5 MiB (5,242,880 bytes) or less.
4. Add a caption if necessary.
5. Send the image.

You can also paste an image from the clipboard. Repliz does not send videos, audio, documents, stickers, or voice messages.

If the message says delivery is uncertain, check the conversation in Instagram, Messenger, or Repliz before you send another message. The retry button is unavailable for this result to prevent duplicate messages.

Fix Problems

DMs are not arriving

A Repliz card with the status Connected shows the link Not receiving DMs? Follow the recovery steps. The link shows when an account has no DM, or its last DM is more than 3 days old.

Check in this order:

1. In Repliz, click Conversation (in the Inbox section). Look for your test DM.
2. If the DM shows in Conversation but not in Konektor, open Setting > Webhook in Repliz. Make sure the URL and token are the same as in Konektor. Make sure you clicked Save.
3. Look at the History Webhook section. The newest deliveries must have a green check mark. If you made a new token, paste that token in Repliz again.
   
4. In Konektor, click Manage accounts on the Repliz card. Make sure the account is ticked.
5. If the DM does not show in Conversation in Repliz, the problem is between Instagram or Facebook and Repliz. For Instagram, follow the recovery below. For Messenger, click Reconnect for that Page in Account Integration.

Instagram account recovery

The symptom: the Instagram account shows as connected in Repliz, but new DMs do not reach Repliz and Konektor. The message access permission in Instagram can be off. Turn it on. Then connect the account again in Repliz.

In the Instagram app on your phone, sign in as the professional account that you connected:

1. Open Profile. Tap the ☰ menu at the top right.
2. Tap Settings and activity.
3. Tap Messages and story replies.
4. Tap Message controls.
5. Under Connected tools, turn on Allow access to messages.

Then in Repliz:

1. Open Account Integration. Find that Instagram account.
2. Click the ... menu on that account card. Click Reconnect. The ... menu is at the top right of each account card.
   
3. Sign in with the same Instagram account. Allow all the permissions that Repliz asks for.
4. From another account, send one test DM. The DM shows in Conversation in Repliz, then in the Inbox in Konektor.

The menus in Instagram and Repliz can look a little different between versions.

The last DM time is empty

The Repliz card shows No DM received when no DM has reached Konektor. The Connection > Connection Status page shows the same note for each account.

1. Send one test DM from another account (Step 6).
2. Reload the Integrations page.
3. If the note stays empty, follow the checks in DMs are not arriving.

The plan is not Gold

Konektor shows this message when your Repliz plan does not include chat:

Your Repliz plan does not include chat. Activate the Gold plan in Repliz, then try again.

Activate the Gold plan in Repliz (Step 1). Then click Find accounts again in Konektor.

A reply is rejected after 24 hours

This rule applies only to Instagram and Messenger DMs. Comments have no 24-hour limit.

Instagram and Messenger allow a DM reply only within 24 hours after the last customer message. A DM has no template to open the conversation again. Konektor shows this message under the reply:

Not sent. The customer has not written in the last 24 hours. Reply after the customer writes again.

Wait until the customer writes again. Then reply from the Inbox as usual.

Other replies that are not sent

Konektor shows one of these messages under the failed reply:

Other messages when you connect an account

Manage the Integration After You Connect

Open Settings > Integrations. The Repliz card has these buttons:

Next Steps

• Inbox
• Leads Page
• Setup Meta Conversions API (CAPI)
• Konektor Partner Integrations