Connect WhatsApp

Konektor has four paths that bring WhatsApp chats into the team inbox. All paths use the same flow with four stages.

Stage	What happens
1. Choose a path	Answer one question about your number.
2. Prepare	Read what you must have ready.
3. Connect	Follow the steps on the screen.
4. Start using	Send a test message and see the next steps.

Open Connect WhatsApp from the WhatsApp menu. Only the workspace owner and admins can connect a number. The page shows the paths that your workspace can use.

Choose a path

State of your number	Path	Phone stays in use	Send from Konektor
The number is active in the WhatsApp Business app	WhatsApp Business app	Yes	Yes
A new number, or a number that the app does not use	New official number	No	Yes
The number already runs through a chat provider	Through a provider	Follows the provider	Depends on the provider
You need a quick try from the number on your phone	Scan QR	Yes	Yes

WhatsApp Business app and New official number run through official WhatsApp Business. Scan QR is not an official path and can disconnect at any time. Do not use Scan QR for main operations. Read Session Connection Risk.

Short steps for each path

WhatsApp Business app

Use this path when your number is active in the WhatsApp Business app and you want to keep replying from your phone.

Prepare a phone with the latest WhatsApp Business app.
Prepare the Facebook account that is admin of your business.
Choose WhatsApp Business app on the Connect WhatsApp page.
Enter the number in the Meta window. Meta shows one code.
On the phone, open the message from the official Facebook Business account. Tap the button to connect.
Choose if the chat history is copied. This is your decision.
Paste the code in the Meta window and finish.
Keep the app on your phone open until the chat copy ends. This takes a few minutes.

New official number

Use this path when the number will run only through Konektor.

Prepare a number that can receive a verification code.
Prepare the Facebook account of the business admin.
Choose New official number.
Verify the number in the Meta window.
Wait until the number shows Active in Connection status.

You cannot open this number in the WhatsApp app. All replies go through the Konektor inbox. Read also Official WhatsApp Business.

Through a provider

Use this path when a chat provider already manages your number and the number must stay there.

Choose Through a provider, then choose your provider.
Enter the access key from your provider account.
Paste the address from Konektor into the provider settings.
Send one test message and see it arrive in the team inbox.

Not every provider can receive replies from Konektor. The provider page says what it can do. Read the provider list.

Scan QR

Choose Scan QR.
Enter the number and accept the risk.
On the phone, open WhatsApp, then open Linked devices.
Scan the QR code that Konektor shows.

The phone must stay online. If the phone is off for a long time, or WhatsApp leaves the linked devices, the number disconnects. Open Connection status and choose Scan again. Read QR Session.

WhatsApp Business app path: what you must know

This path makes the number active on your phone and in Konektor at the same time. Some things in the app change.

What stays the same

One-to-one chats keep working on the phone and in Konektor. Messages copy in both directions.
The last 6 months of chats can copy to the inbox.
Contacts copy too.
Groups stay on the phone. Groups do not reach Konektor.
Calls, catalog, status, labels, and quick replies stay on the phone.

What changes

App feature	After you connect
Broadcast lists	Off. Use Broadcast in Konektor to send to many people.
Disappearing messages and view-once messages	Off for one-to-one chats.
Linked devices	They detach. Link WhatsApp Web again from the phone. WhatsApp for Windows does not work.

Open the app at least once in 14 days

If the app on your phone stays closed for 14 days, WhatsApp disconnects the number from Konektor. Open the app often so the number stays Active.

Message cost

Message sent from	Cost
The WhatsApp Business app on your phone	Free
Konektor	WhatsApp business message rates

Old chats

A customer who wrote before you connected the number does not open the 24-hour window. The first reply to an old chat must use a template. Read Templates and Quick Replies.

Connection status

Open Connection status from the WhatsApp menu. This page shows all numbers from the four paths.

Each row shows:

the name or number and the path;
the status: Active, Pending, Needs attention, or Disconnected;
what the number can do: Send and receive or Receive only, and Also on your phone for the app path;
one sentence for the reason when there is a problem;
one main button.

The summary above the list counts the numbers that are active, pending, and in need of action.

What each status means

Status	Meaning
Active	Chats reach the inbox.
Pending	Konektor still waits for WhatsApp or the provider. Wait a short time.
Needs attention	The number still works, but you must fix something.
Disconnected	New chats do not arrive. Connect this number again.

Main button of each row

State	Button
WhatsApp Business app or new official number disconnected	Connect again
Scan QR disconnected	Scan again
Provider needs attention	Update key
Any other state	Manage

The Manage menu and the three-dot button hold Send a test, Sync again, and Disconnect. Disconnect asks you to confirm and says what happens next. After you disconnect, new messages from that number do not reach the inbox. You can connect the number again with Add a number.

Disconnect reasons on the WhatsApp Business app path

When WhatsApp disconnects a number, the row shows one sentence with the reason.

Sentence on the row	What happened	What you must do
The app on your phone was not opened for 14 days	The phone was not used for too long.	Open the app on the phone, then choose Connect again.
This number was disconnected from the WhatsApp Business app on your phone	Someone chose Settings, Account, Business Platform, and disconnected the account.	Choose Connect again if this was not on purpose.
The number in the WhatsApp Business app was changed	The number on the phone changed.	Connect the new number.
The WhatsApp Business app was registered again on another phone	The number moved to another phone.	Connect again from the phone that now uses the number.
Linked devices were inactive for about 30 days	A linked device was not used for a long time.	Open the linked device, then choose Connect again.
This number moved to the regular WhatsApp app	The business account changed to a regular account.	Change it back to WhatsApp Business, then connect.
WhatsApp disconnected this number. The reason is not known	WhatsApp gave no reason.	Choose Connect again. Contact support if it disconnects again.

Troubleshooting

Symptom	What to check
The WhatsApp Business app path does not show	The page shows only the paths that your workspace can use. Choose another path or contact support.
The number is active in the app and New official number fails	Choose the WhatsApp Business app path so the number stays on the phone.
The first reply to an old chat is refused	Send a template. The 24-hour window is not open.
The number shows twice	The number is connected through two paths. Disconnect one so messages do not appear twice.
New chats do not arrive	See the status and the reason sentence in Connection status, then follow the main button.

Need More Help?

Our team is ready to help you maximize ad tracking and business attribution.

support@konektor.id YouTube

Wulan answers your questions and sends tutorial videos. Session scheduling is available through Wulan if you still need it.