Help, Support Tickets, and Bug Reports
The Help menu at the bottom of the sidebar holds all the help options:
| Menu | What it does |
|---|---|
| My tickets | Send and follow support tickets. |
| Guide | Opens the Quick Start Guide. |
| Documentation | Opens all the documentation in a new tab. |
| Telegram community | Join the Konektor Insider Telegram group. |
Read the documentation first for how-to steps. Send a ticket for account problems, data problems, or errors that the documentation does not answer.
Send a ticket
- Open Help > My tickets.
- Click Buat Tiket (create ticket).
- Fill in Subject and Pesan (message).
- Choose a Prioritas (priority): Low, Normal, High, or Urgent.
- Add attachments if necessary. You can attach at most 5 files, each at most 10 MB.
- Click Kirim Tiket (send ticket).
Write the last step you did, the error text on screen, and the time it happened. Do not send passwords, access tokens, or customer data in the message or in screenshots.
Replies follow the queue and the support level of your plan.
Reply to a ticket
- Open Help > My tickets.
- Click the ticket that you want to reply to.
- Write the reply in the Balas Tiket (reply) section. Add attachments if necessary.
- Send the reply.
The Percakapan (conversation) section shows all messages in the ticket. The ticket list shows when each ticket was last updated.
Report a Bug
Click Report a Bug at the bottom of the sidebar to report a wrong display or function on the page that you have open. Write what you expected and what happened.
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