Leads Page
The Leads page shows all leads that Konektor captures from your website, WhatsApp links, chats, and partners. Open Tracking & Ads > Leads.
Read the page
The cards above the table show Total Leads, New Leads, Purchases, and Total Value.
The tabs above the table filter leads by stage:
| Tab | What it shows |
|---|---|
| All | All leads. |
| Active | Leads that are not purchased or lost yet. |
| Purchase | Leads that bought. |
| Lost | Leads that dropped out. |
Search and filter
- The search box accepts a full name or a full number.
- The Status, Source, and Platform filters narrow the list.
- Choose a date range at the top of the page.
- Hide Visitors hides visitors who are not leads yet. This switch is on by default.
- With Value Only shows only leads that have a deal value.
Click Clear Filters to go back to the full list.
Click Refresh Data to load the latest data. You can also choose an automatic refresh every 10, 30, or 60 seconds.
Change the lead status
- Click the status on the lead row.
- Choose the new status, for example Contacted, Qualified, or Purchase.
The available statuses are New, Contacted, Responded, Qualified, Hot, Proposal, Negotiation, Invoice Sent, Purchase, and Lost.
Each status change sends conversion feedback to the connected ad platforms. Read Ad Platform Integration & Offline Data.
Deal value
Some statuses ask for a deal value. By default, these are Qualified, Proposal, Negotiation, and Purchase. You can change this list in Conversion Settings.
- Fill in the amount in the workspace currency.
- Click Confirm Update.
The value for Purchase is saved as Actual Revenue. The value for other statuses is saved as Estimated Value.
Actions on one lead
| Action | What it does |
|---|---|
| View Details | Opens the contact data, Technical Details & Tracking, Attribution Parameters, Click Identifiers, and Lead Activity. |
| Open in Inbox | Opens the WhatsApp conversation of this lead. It shows when the lead has a phone number. |
| Edit | Changes the name, email, phone, and other data. |
| Delete | Deletes the lead. Owner only. You cannot undo this action. |
Export
Only the Owner can export leads.
- Click Export.
- Choose Export Filtered Data or Export All Data.
A small export downloads at once. A large export goes into a queue, and you get a notification when the file is ready.
Troubleshooting
| Situation | What to do |
|---|---|
| A lead does not show | Click Clear Filters, turn off Hide Visitors, and check the date range. |
| "This lead was not found or cannot be opened." | This lead has no Inbox conversation yet. Contact the customer from WhatsApp. |
| The lead does not update | Reload the page, then change the status again. |
| "Dataset Too Large" | Narrow the filter or the date range, then export again. |
Related links
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