Leads Page

The Leads page shows all leads that Konektor captures from your website, WhatsApp links, chats, and partners. Open Tracking & Ads > Leads.

Read the page

The cards above the table show Total Leads, New Leads, Purchases, and Total Value.

The tabs above the table filter leads by stage:

TabWhat it shows
AllAll leads.
ActiveLeads that are not purchased or lost yet.
PurchaseLeads that bought.
LostLeads that dropped out.

Search and filter

  • The search box accepts a full name or a full number.
  • The Status, Source, and Platform filters narrow the list.
  • Choose a date range at the top of the page.
  • Hide Visitors hides visitors who are not leads yet. This switch is on by default.
  • With Value Only shows only leads that have a deal value.

Click Clear Filters to go back to the full list.

Click Refresh Data to load the latest data. You can also choose an automatic refresh every 10, 30, or 60 seconds.

Change the lead status

  1. Click the status on the lead row.
  2. Choose the new status, for example Contacted, Qualified, or Purchase.

The available statuses are New, Contacted, Responded, Qualified, Hot, Proposal, Negotiation, Invoice Sent, Purchase, and Lost.

Each status change sends conversion feedback to the connected ad platforms. Read Ad Platform Integration & Offline Data.

Deal value

Some statuses ask for a deal value. By default, these are Qualified, Proposal, Negotiation, and Purchase. You can change this list in Conversion Settings.

  1. Fill in the amount in the workspace currency.
  2. Click Confirm Update.

The value for Purchase is saved as Actual Revenue. The value for other statuses is saved as Estimated Value.

Actions on one lead

ActionWhat it does
View DetailsOpens the contact data, Technical Details & Tracking, Attribution Parameters, Click Identifiers, and Lead Activity.
Open in InboxOpens the WhatsApp conversation of this lead. It shows when the lead has a phone number.
EditChanges the name, email, phone, and other data.
DeleteDeletes the lead. Owner only. You cannot undo this action.

Export

Only the Owner can export leads.

  1. Click Export.
  2. Choose Export Filtered Data or Export All Data.

A small export downloads at once. A large export goes into a queue, and you get a notification when the file is ready.

Troubleshooting

SituationWhat to do
A lead does not showClick Clear Filters, turn off Hide Visitors, and check the date range.
"This lead was not found or cannot be opened."This lead has no Inbox conversation yet. Contact the customer from WhatsApp.
The lead does not updateReload the page, then change the status again.
"Dataset Too Large"Narrow the filter or the date range, then export again.

Need More Help?

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