Agent Performance
The Agent Performance page compares the lead funnel for each agent WhatsApp number. Use this page to see which number gets the most leads and which number closes most often.
Open Tracking & Ads > Ad Analytics > Agent Performance. The page title reads Session Agent.
What you need
- At least one number in Connection > QR Sessions (advanced). Read WhatsApp Session.
- Leads that carry an agent number, for example from a WhatsApp link or from chats to that number.
Read the page
Choose a date range at the top. Click the refresh button for the latest data.
| Card | Meaning |
|---|---|
| Leads | The number of leads in this period. |
| Sessions With Leads | The number of agent numbers that got at least one lead in this period. |
| Total Sessions | The number of all WhatsApp numbers registered in the workspace. |
| Unknown Leads | Leads without an agent number, with their share of all leads. |
The Funnel by Session Agent table shows one row for each number. The columns show the lead count per status, from New to Purchase and Lost, and Total Leads.
The Unknown row
The Unknown row holds leads that:
- do not carry an agent number yet, or
- carry an agent number that is not registered in Connection > QR Sessions (advanced).
Hover over the row to see each count. To reduce Unknown leads, register each agent number in QR Sessions (advanced). You can register a partner or official number with Use a connected number.
Troubleshooting
| Situation | What to do |
|---|---|
| No lead data for this period | Use a wider date range. |
| All leads go to the Unknown row | Make sure the agent number in the WhatsApp link matches the number in QR Sessions (advanced). |
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