Help during the WhatsApp Inbox suspension
Konektor Inbox is temporarily disabled. The WhatsApp Inbox is temporarily unavailable page shows the current service status. It does not indicate an incorrect password or token.
Why did the Inbox menu change?
The Inbox menu opens the status page. Inbox connection settings, Message Templates, and Quick Replies are hidden. Old links open the same status page.
Why can I not reply or resend?
Inbox sending and message retries are suspended. Use the application or service already connected to your business number. This release does not provide a replacement Inbox in Konektor.
Session and CTWA remain available
Session, tracking, leads, and CTWA feedback remain available according to workspace access. Creating a Session does not enable Inbox. Changing a CTWA token does not enable replies.
Request help
- Open Help & Tickets.
- Describe the affected feature, such as Session or CTWA feedback.
- Describe your action and the error message shown.
Do not attach tokens, passwords, or customer conversations. The Inbox suspension does not delete stored conversations.
Read the full Inbox status guide.
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