CRM Integration & Lead Management

Konektor provides two integration paths to connect your CRM system: via Official Partners for instant setup, or Custom Integration using API & Webhooks for full flexibility.

1. Official Partners (Plug & Play)

We have deep, specialized integrations with official partners. Setup is easy—just enter your API credentials.

No Qontak account yet? Sign up for Qontak.

2. Custom Integration (API & Webhooks)

If you use other CRMs (Salesforce, HubSpot, Pipedrive, Custom App), you can build your own integration using our powerful developer features.

Webhook Integration (Real-time)

Use Webhooks to send lead data in real-time to your system whenever a new event occurs (Lead Created, Status Changed, etc.).

Steps:

1. Open Settings > API & Webhooks.
2. Add your CRM system's Endpoint URL.
3. Select the events to listen for (e.g., lead.created).

Example Payload (lead.created):

{
  "event": "lead.created",
  "data": {
    "id": "lead_xyz123",
    "uniqueCode": "K-LOG-123",
    "name": "Budi Santoso",
    "phone": "+6281234567890",
    "email": "budi@example.com",
    "source": "facebook_ads",
    "status": "new"
  }
}

Read Full Webhooks Documentation

API Integration (Full Control)

Use the Konektor REST API to read, create, or update lead data from your external system.

Use Cases:

• Periodically fetching lead data (Polling).
• Updating lead status in Konektor when a deal is closed in CRM.
• Bi-directional data synchronization.

## Example: Get Lead Details
GET /api/v1/leads/{id}
Authorization: Bearer YOUR_API_KEY

Read Full API Documentation

Troubleshooting

Common Issues

• Webhook Failed: Ensure your endpoint responds with 200 OK within < 5 seconds.
• Data Format: Konektor sends standard JSON format. Ensure your CRM can parse the JSON body.
• Invalid Partner Credentials: Always copy-paste App ID/Secret Key carefully, watch out for extra spaces.

Need Help?

If you need custom integration assistance or want to request a new partner:

• Contact Support
• API Documentation