Messenger customer profile

Konektor can read three things from the Messenger profile of a customer: language, time zone, and greeting. Your team sees them in the contact panel. The AI agent and the follow-up use them, so each message fits the customer.

What You Get

Item	Used for
Language	The AI agent replies in the language of the customer when the language of the last message is not clear
Time zone	Your team sees the local time of the customer. Follow-ups can go out at the hours of the customer.
Greeting	The reply of the AI agent starts with Pak, Bu, or Kak

Konektor uses this data only to reply and to send follow-ups. Konektor does not use it for ads, segments, or exports.

Requirements

Your Facebook Page is connected. Read Connect Facebook and Instagram.
The Receive in Inbox switch for Messenger is on for that Page.
You are an admin of the Page on Facebook.

Step 1: Ask for access at Meta

Meta gives profile data only when an admin of the Page asks for access.

Open your Page on Facebook.
Open Page Settings > Advanced Messaging > Info About People.
Click Request for Locale, Timezone, and Gender.
Wait for Meta to approve. This can take a few minutes.

Step 2: Check in Konektor

Open Settings > Integrations.
Click Manage accounts on the Facebook & Instagram row.
Find the Customer profile card for your Page.
Click Check again.

The card shows the status of three fields:

Status	Meaning
Available	Konektor can read the field
Not requested	The Page admin did not ask for access at Meta, or Meta did not approve
Not checked	Konektor did not check the field

Wait one minute before you click Check again one more time.

When the card asks you to Connect again, click it and log in with Facebook again. After that, Konektor can read the customer profile.

See the profile in the Inbox

Open the Inbox.
Open one Messenger chat.
Look at the contact panel, in the Messenger profile section.

The panel shows three rows:

Language: the language of the customer.
Local time: the time of the customer now, with the time zone.
Greeting: Pak, Bu, or Kak.

When Konektor is still reading, the panel shows Reading the profile. Reload in a moment.

What the greeting means

Pak and Bu show when Meta gives the Gender data for that customer.
Kak is used when that data is not there. The customer still gets a polite greeting.

Konektor keeps only the greeting result. Konektor does not show gender as a filter, an export column, or an ad audience.

Follow-up hours follow the customer

You can send follow-ups at the hours of the Messenger customer.

Open AI Wulan > Agent & model.
Click the Follow-up tab.
In the How it is sent card, find Send hours follow.
Choose Messenger customer time zone.
Click Save.

A customer without a time zone uses the business time zone. You can keep Business time zone when all customers must use the same hours. Read Automatic follow-up.

Common problems

What happens	What you do
All fields show Not requested	Ask for access in Info About People (Step 1), wait for approval, then click Check again
Some fields show Not requested	Open Info About People and make sure Locale, Timezone, and Gender are requested
The greeting is always Kak	The Gender field is not Available, or the customer does not share the data
The panel does not show Messenger profile	The customer has not sent a message, or the chat is not a Messenger chat
"Wait one minute before you check again."	Wait one minute, then click Check again
"Your Facebook login has ended."	Click Connect again and log in again
"Meta cannot be reached now."	Try again later

Next steps

Need More Help?

Our team is ready to help you maximize ad tracking and business attribution.

support@konektor.id YouTube

Wulan answers your questions and sends tutorial videos. Session scheduling is available through Wulan if you still need it.