Konektor

Billing & Subscription Management

Manage your billing, subscription plans, and payment processing easily and transparently.

Payment Methods

Konektor partners with Tripay to process payments automatically and securely. We accept various popular payment methods in Indonesia:

Virtual Account

Supports transfers from various banks (automatic verification):

  • Permata
  • BNI
  • BRI
  • Mandiri
  • BCA
  • Muamalat
  • CIMB Niaga
  • BSI
  • OCBC NISP
  • Danamon
  • Other Bank

Convenience Store

Pay cash at the nearest minimarket:

  • Alfamart
  • Indomaret
  • Alfamidi

E-Wallet (QRIS)

Instant digital payments:

  • QRIS (All Payment Apps)
  • OVO
  • DANA
  • ShopeePay

Billing Cycle & Renewal

The billing system in Konektor uses a Prepaid system.

Manual Renewal (Mandatory)

Currently, the system does not automatically renew bills (no auto-renewal). You need to manually renew your bill every month or year before the active period ends.

  1. Billing notifications will be sent via email and WhatsApp before the due date.
  2. You can renew at any time via the Settings > Billing menu.
If you renew before the active period ends (for the same plan), the system will add the new period to your remaining active days (accumulation). Example: 5 days remaining + 30 days renewal = Total 35 active days.

Taxes (VAT)

Prices listed on the Pricing page are final (nett). We do not charge an additional 11% VAT on top of the package price.

Upgrade & Downgrade Plans

Upgrade Process

You can upgrade your plan at any time (e.g., from Starter to Pro) to increase limits and access features.

  • Access the Settings > Billing menu.
  • Click the Upgrade Plan button.
  • Select the higher plan.
  • After successful payment, new limits and features will be active immediately.

Downgrade Process

To downgrade a plan (e.g., from Pro to Starter):

  1. Go to the Settings > Billing menu.
  2. Click the Upgrade Plan button (the same button is used to change plans).
  3. Select the lower plan you desire.
  4. Make payment for the new plan.

Important: Immediate Change

The downgrade process takes effect immediately (real-time) after payment is successful.

  • The old package will be immediately replaced by the new package.
  • Feature limits will immediately decrease to match the new package.
  • There are no refunds for the remaining active period of the previous package.

Invoice Management

Every successful payment will issue a digital invoice that can be downloaded:

  1. Go to the Settings > Billing menu.
  2. Scroll to the Invoice History section.
  3. A history of all your transactions is recorded there complete with status.

Billing Support

If you experience payment issues or have billing questions:

Next Steps

Need More Help?

Our team is ready to help you maximize ad tracking and business attribution.

Email Supportsupport@konektor.id
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