Billing & Subscription Management

The Billing & Plan page shows your workspace plan, active period, usage, and billing history. This guide is for workspace owners.

Free Trial

• A new account gets a 14-day trial. The trial starts when the first data reaches the workspace.
• Sign-up does not ask for payment data.
• The trial does not change into a paid plan automatically.

Trial or paid plan?

The trial does not require payment. A paid plan covers your selected period after payment succeeds.

Check the features, usage limits, and prices on the plan cards before you buy. The trial has separate limits and data retention. See the Data Retention Policy.

Review usage and request a demo

Open Billing & Plan to review the trial guidance card. It shows the available trial end date and usage. Lead usage covers today only. If data fails to load, click Reload data before you compare plans.

Click Ask Wulan to open Wulan. Wulan answers your questions and sends tutorial videos. Ask for a demo time through Ask Wulan if you still need it.

When the trial ends

• Konektor sends reminder emails 7, 3, and 1 day before the active period ends.
• When the period ends, the member pages show Your trial has ended. An expired paid plan shows Subscription required.
• Click View plans to select a plan and pay.
• After the payment succeeds, click Check subscription status.
• Click Switch workspace to open another active workspace.
• The WhatsApp link still opens the chat. But Konektor does not record new leads from link clicks or from the website until the workspace is active again.
• Konektor keeps data according to the Data Retention Policy.
• If you pay during the trial, the paid plan starts when the payment succeeds. Konektor does not add the remaining trial days.

Payment Methods

You can pay for a plan in Indonesian Rupiah or by card in USD.

• Rupiah: QRIS, a virtual account (BCA, Mandiri, BRI, BNI, BSI, Permata, CIMB Niaga, Danamon, OCBC, Muamalat, and other banks), a digital wallet (OVO, DANA, ShopeePay), or a retail store (Alfamart, Indomaret, Alfamidi).
• Card (USD): a Visa or Mastercard credit or debit card, Apple Pay, or Google Pay.

For Rupiah, select a method under Pilih Metode Pembayaran (Select Payment Method). Available methods can change. Follow the payment page instructions for your selected method.

Pay for a plan by card (USD)

1. Open the upgrade window, then choose a plan and a monthly or yearly period.
2. Under Payment option, select Card (USD).
3. Select Continue to card checkout. You go to the Creem payment page.
4. Complete the payment. The card subscription renews automatically. Buyer-country tax may apply at checkout.

To manage your card, open Billing & Plan and find Card subscription. Select Manage card to change the card. Select Cancel renewal to stop renewal; access continues until the end of the period. Select Resume renewal to turn it on again.

To switch to Rupiah payments, cancel the card renewal first in Billing & Plan.

Konektor does not accept cryptocurrency or stablecoin payments, such as USDT.

Pay for a plan in Rupiah

1. Open the workspace through Select Workspace.
2. Open Settings > Billing & Plan.
3. Click Change plan. During the trial, click Choose a plan.
4. Select Bulanan (Monthly) or Tahunan (Yearly).
5. Select the plan that meets your needs.
6. Select a method under Pilih Metode Pembayaran (Select Payment Method).
7. If you have a promo code, enter it under Kode Promo, then click Pakai (Apply).
8. Check the plan, period, discount, and displayed total.
9. Click Pay now.
10. Follow the instructions on the payment page that opens.

If no methods appear, click Refresh. Do not pay an account or destination that is absent from the payment instructions.

After payment, return to Billing & Plan and check Billing history. Paid confirms payment for that invoice. Pending does not confirm successful payment. Check the status or contact support before you start another payment for the same invoice.

Compare Plans and Usage Limits

Plan cards on the pricing page and in the plan selector show available features, prices, and usage limits. Check your lead, team member, partner integration, rotator, and WhatsApp session needs before you select a plan.

Billing & Plan also shows the current plan and usage data. If data is unavailable, reload it before you assess your needs. Custom plan limits and prices can differ. Contact sales@konektor.id to discuss your needs.

Implementation Service

The Implementation Service is a one-time, done-for-you setup. The Konektor.id team sets up and tests everything for your workspace. Self-service setup stays free through the guides, videos, and Wulan.

• Price: Rp1,000,000 per workspace, one time. The payment method fee is added at checkout.
• What we do: connect your WhatsApp number, install tracking, connect Meta Pixel and the Conversions API, create a CS rotator, set conversion rules, and test one full flow.
• Not included: building a website or landing page, creating and managing ads, subscription fees, and WhatsApp or Meta fees.

How to order:

1. Sign in as the workspace owner. Trial accounts can order.
2. Open Billing & Plan, then choose Implementation Service.
3. Review the scope, choose a payment method, then click Pay now.

After payment succeeds, our team contacts you within 1 business day. The Billing & Plan page shows the order status and a Schedule kickoff session button. The setup is done within 5 business days after all access is complete, followed by 14 days of help through support tickets.

Cancel before the kickoff session for a full refund. After the kickoff, the payment is not refundable.

Billing Cycle & Renewal

Rupiah plan payments use a Prepaid system.

Manual Renewal (Mandatory)

Rupiah payments do not automatically renew bills (no auto-renewal). You need to manually renew your bill every month or year before the active period ends.

1. Billing notifications will be sent via email before the due date.
2. You can renew at any time in Settings > Billing & Plan.

Taxes (VAT)

Prices listed on the Pricing page are final (nett). We do not charge an additional 11% VAT on top of the package price.

Billing per Workspace

• Konektor bills each workspace, not each account.
• Each workspace has its own plan and active period.
• The Change plan button pays for the workspace that is open. Use Select Workspace first if necessary.
• Only the workspace owner can pay. The Billing & Plan menu shows only for owners.
• To create a new workspace, at least one workspace that you own must have an active paid plan.
• A new workspace gets its own trial. The 14-day count starts when that workspace receives its first event, and the trial ends no later than 60 days after you create the workspace.

Upgrade & Downgrade Plans

Upgrade Process

You can upgrade your plan at any time (e.g., from Starter to Pro) to increase limits and access features.

• Open Settings > Billing & Plan.
• Click the Change plan button. During the trial, this button is named Choose a plan.
• Select the higher plan.
• After successful payment, new limits and features will be active immediately.

Price and remaining time when you change plans

• You pay the full price of the plan and period that you select.
• An automatic discount or a promo code lowers the price. Konektor uses the larger discount, not both.
• The total can include a payment method fee.
• Same plan: the new period starts after the current end date.
• Different plan: the new plan starts when the payment succeeds. The remaining value of the old plan becomes extra days on the new plan. Konektor rounds the extra days up.
• Example: the remaining value of the old plan is IDR 50,000, and the new plan costs IDR 250,000 per month. That value is one fifth of the new price, so you get about 6 extra days.
• Konektor does not refund the remaining period as money.

Downgrade Process

To downgrade a plan (e.g., from Pro to Starter):

1. Open Settings > Billing & Plan.
2. Click Change plan. During the trial, use Choose a plan.
3. Select the lower plan you desire.
4. Make payment for the new plan.

Refund Policy

• 7-day guarantee: We provide a full money-back guarantee within 7 days of your first payment date if you feel the service does not meet expectations.
• After 7 days: Payments already in progress are non-refundable.
• Plan changes: An upgrade or a downgrade does not refund money. The remaining value becomes extra days on the new plan.
• Implementation Service: full refund if you cancel before the kickoff session. After the kickoff, the payment is not refundable.
• To request a refund, contact billing@konektor.id.

Invoice Management

Billing history shows each invoice number, date, amount, currency, and status. An invoice can appear before payment completes. Check the matching invoice number and status. An active plan alone does not confirm payment for a particular invoice.

1. Open Settings > Billing & Plan.
2. Scroll to Billing history.
3. Click Load more invoices if the button is available.
4. Click Refresh invoice history to check the latest status.
5. Click Download PDF on an invoice that has this button.

Download PDF is available for paid invoices or invoices with an existing PDF. The PDF opens in a new tab when available. During generation, the button shows Generating....

Use Regenerate PDF to create a document from the latest invoice data. This button is available for Pending or Paid invoices. PDF regeneration does not pay the invoice or change its payment status.

If PDF generation takes longer, reload the page to check its status. If history fails to load, click Try again or Reload page, as the message directs.

An invoice marked Manual transfer can show transfer details and Awaiting admin approval. Follow that invoice's instructions. A transfer receipt does not confirm Paid status.

Billing Support

If you experience payment issues or have billing questions:

• Email: billing@konektor.id

Next Steps

• Team Management
• Contact Support
• Konektor Affiliate Program