WhatsApp Rotator

WhatsApp Rotator creates one link that sends prospects to team members' numbers. Konektor selects a destination before the WhatsApp app opens.

No QR scan required

Enter destination numbers manually. Rotator does not require a device session, QR scan, or access to WhatsApp conversations.

When to use Rotator

Use Rotator when you want to:

share one WhatsApp link in ads, a bio, or a website;
distribute traffic across sales or customer-service team members;
control the distribution chance with weights;
prepare an opening message;
review click and lead totals for the rotator.

Rotator is not an Inbox. Rotator sends visitors to their WhatsApp app, while Unified Inbox lets your team read and reply to conversations in Konektor through an official connection.

Before you start

Prepare:

owner or admin access to the workspace;
each team member's name;
WhatsApp numbers in international format without +, spaces, or hyphens, such as 62812...;
a short opening message;
the desired share for each number.

Use a safe test number to check the link. Do not use a customer's number as test data.

Create your first link

Open WhatsApp > WhatsApp Links (Rotator).
Click Create Link.
Enter a Rotator Name, such as Main Sales Team.
Enter a Link Slug, such as main-sales.
Enter a Default Message Template.
Under WhatsApp Numbers, complete the first row: Agent Name, WhatsApp Number, and Distribution Weight.
Click Add Number for each additional destination, then complete the new row.
Click Create Rotator.

A slug can contain lowercase letters, numbers, and hyphens. Use a recognizable name that does not contain a phone number or customer data.

Set distribution weights

A weight controls the chance that a number is selected. It does not guarantee a fixed number of chats.

Goal	Example weights
Equal distribution across two numbers	`50` and `50`, or any other equal values.
A primary agent receives more traffic	`80` for the primary agent and `20` for the backup.
Equal distribution across three numbers	Give all three the same value.

Konektor can also keep a returning visitor with the previously selected number while that number remains active. For this reason, a few clicks from one browser might not represent the overall distribution.

Set the opening message

Write a message that helps the agent understand the prospect's intent, for example:

Hello, I would like to ask about the Business Plan.

Konektor adds a visitor code to help with matching. To control its position, include the [uniquecode] tag once in the Default Message Template.

Copy and test the link

Find the new rotator.
In the Direct row, click the icon titled Copy Link.
Send the link to yourself.
Open it on a phone.
Confirm that WhatsApp opens one of the registered destination numbers.
Confirm that the opening message is correct.
Return to Rotator and check Total Clicks and Total Leads.

The Rotator is ready to share when the link opens WhatsApp with the correct number and message. Previews from bots or some apps might not count as a human visit.

Use several browsers or private windows to test a new distribution. Repeated tests in the same browser can return to the previously selected agent.

Replace old WhatsApp links

Use the Rotator link on the website button, bio, landing page, or ad that you want to measure. You do not need to replace every wa.me link at once. Start with one page or campaign, then test before expanding.

If you also want to track a website, install the tracking script, open one website page, and confirm that the activation panel receives a real event. Ad-platform delivery is optional: add a platform under Website Tracking, then use Test platform. A working Rotator link does not prove that website tracking or platform delivery is working.

Alternative: show a form before WhatsApp

Click Create Form if you need to request information before opening WhatsApp. Name and phone number are core fields; email and custom fields can be added when needed.

Collect only data that you genuinely need and explain its purpose to visitors. See the Lead Capture Form Guide for setup details.

After saving the form, the Rotator page shows two link types:

Direct opens WhatsApp immediately.
Form shows the form first, then opens WhatsApp.

Test the correct link type before using it in an ad.

Symptom	What to check
Create Link becomes an upgrade prompt	The plan's Rotator limit has been reached. Check the plan or remove an unused Rotator.
The slug is rejected	Use at least three characters with lowercase letters, numbers, and hyphens. Choose another slug if it is already used.
A number is rejected	Use international format without `+`, spaces, or hyphens, such as `62812...`.
The link opens an unexpected number	Check active numbers and weights. Test in a private window so the previous selection is not retained.
The opening message is wrong	Edit the Default Message Template, save, and copy the link from the dashboard again.
The click total does not increase	Open the link as a user instead of only through a social preview or crawler. Wait briefly and reload the page.
An ad platform does not receive the test event	Fix the configuration under Website Tracking and use Test platform. A QR code or device session does not fix Rotator platform delivery.

Need More Help?

Our team is ready to help you maximize ad tracking and business attribution.

Email Supportsupport@konektor.id

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