Data Retention Policy

Understanding how long your data is stored and when it is automatically deleted is crucial for compliance and privacy. Konektor applies different retention periods based on your subscription plan.

Data Storage Periods

Data retention varies per plan to balance business needs with storage costs and privacy. Below are the storage duration details for various data types:

Inbox messages and notes follow the same period as Leads & Contacts. A conversation with no messages left is deleted too.

These two records apply the same way to all plans:

Automatic Deletion

Data will be automatically permanently deleted after the retention period ends. This includes:

• Customer contact information (PII).
• Communication history, including Inbox messages and notes.
• Sign-in history and admin activity history.
• Related event tracking and analytics.
• System activity logs.

When a Workspace Is Deleted

Only an owner can delete a workspace. After you delete it:

• Access stops at once. All members leave, invitations are cancelled, API keys stop working, and the Claude connection to the workspace ends.
• All workspace data is permanently deleted. This includes leads, Inbox conversations, tracking events, conversion logs, Wulan chat history, support tickets, Ads Research data, agent knowledge, files (Inbox media and exports), integrations, and settings.
• Invoices stay for 14 days. We keep invoices and invoice PDF files for 14 days after the deletion request, then we delete them. During those 14 days, nobody can open the workspace.
• Timing: deletion usually finishes within a few minutes. About 15 minutes later, we check once more and delete data that arrived late.
• Backups: system backup copies expire automatically within 30 days.

What we keep:

• Payment transaction records (transaction number, plan, amount, and date). We need them for bookkeeping.
• For workspaces that were active before 26 April 2026: old copies of leads and tracking events from before that date stay in a read-only archive and are not yet deleted. Email privacy@konektor.id if you need those copies deleted.

When an Account Is Deleted

After you delete your account:

• You are signed out on all devices within one minute, and you cannot sign in with that account again.
• Your name, email, phone number, profile photo, Google sign-in, 2FA settings, notifications, and Wulan chat history are deleted.
• Workspaces where you are the only owner are deleted, as described above.
• Workspaces with another owner keep running. You only leave them. Data you created there, such as Inbox notes, stays with the workspace.

Data Export

If you need to store data longer than the retention period (for internal archiving), you can:

1. Manual Export: Periodically download data from the Leads dashboard in CSV/Excel format.
2. API Export: Use our API to pull data on a schedule to your own data warehouse.

Travel agencies with a long sales cycle cover this in the hajj travel ad tracking scenario.

Enterprise Needs

Enterprise customers can request a Custom Retention period according to your company's compliance policies. Please contact your Account Manager to discuss this option.

Next Steps

• Data Rights and Privacy
• Security Overview