Pancake WhatsApp Integration

Konektor now supports Pancake WhatsApp webhooks so your rules can react instantly whenever new conversations arrive.

Setup Steps

Visit the Pancake webhook activation guide and enable webhooks in your Pancake account: https://docs.pancake.biz/pancake/st-f12/st-p2?lang=en
Copy the Webhook URL from the Partner Integrations modal in Konektor and send it to Pancake support along with your Pancake page_id or page URL (a Pancake Webhooks subscription with 2 slots is required for messaging events).
Paste the URL into Pancake's Page Tools > Webhooks and request verification. The integration stays pending until Pancake sends the { "verify_partner": true } handshake.
Once the handshake is received, the integration is automatically marked active and rules start processing messages.

Pancake delivers event_type: "messaging" payloads under data.message. Konektor extracts:

Rules evaluate the normalized message the same way as other partners - even when the integration is still pending.

Use conditions like partner_source == pancake, contains, or lead_status so actions run only for Pancake events.
Provide page_customer_id when available to help lead matching.

Integration stays pending: The integration stays pending until Pancake sends the { "verify_partner": true } handshake. Contact Pancake support to confirm the handshake was sent.
Event received but no lead appears: Check whether message.from.id or conversation.from.id carries a phone number. Konektor matches the lead on that number. page_customer_id is optional and only raises match precision.
Rule does not fire: Check whether the rule trigger has a partner_source condition set to pancake. A rule without this condition is not scoped to Pancake conversations only.

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