Pancake WhatsApp Integration

Konektor now supports Pancake WhatsApp webhooks so your rules can react instantly whenever new conversations arrive.

Setup Steps

1. Visit the Pancake webhook activation guide and enable webhooks in your Pancake account: https://docs.pancake.biz/pancake/st-f12/st-p2?lang=en
2. Copy the Webhook URL from the Partner Integrations modal in Konektor and send it to Pancake support along with your Pancake page_id or page URL (a Pancake Webhooks subscription with 2 slots is required for messaging events).
3. Paste the URL into Pancake's Page Tools > Webhooks and request verification. The integration stays pending until Pancake sends the { "verify_partner": true } handshake.
4. Once the handshake is received, the integration is automatically marked active and rules start processing messages.

Payload Overview

Pancake delivers event_type: "messaging" payloads under data.message. Konektor extracts:

• from: sanitized phone number (digits only)
• message: original_message or fallback message
• page_id: used as channelId
• tags and attachments for rule conditions

Rules evaluate the normalized message the same way as other partners - even when the integration is still pending.

Best Practices

• Use conditions like partner_source == pancake, contains, or lead_status so actions run only for Pancake events.
• Provide page_customer_id when available to help lead matching.