WhatsApp Catalog

The WhatsApp catalog shows your products in the WhatsApp chat. The customer sees the photo, the name, and the price. The customer can add products to a cart and send the cart to you.

Konektor creates the catalog in your Meta business. Your team sends products from the Inbox. A cart from a customer becomes an order in Konektor.

Requirements

• You have an active official WhatsApp Business number. A QR number (a regular WhatsApp number) cannot use the catalog.
• You have a Facebook account that is an admin of the Meta business of that number.
• The catalog is on for your account. If the Catalog menu is missing, contact the Konektor team.
• You are an owner or an admin to create and change the catalog. A regular team member can see the catalog and send products from the Inbox.

Create the catalog

1. Open Conversations > Catalog.
2. Click Log in with Meta.
3. Log in with your Facebook account. Choose your business and all catalogs when Meta asks for permission.
4. Return to Konektor. Enter the Catalog name.
5. Choose the WhatsApp number if you have more than one official number.
6. Click Create catalog.

One Konektor account has one catalog. One WhatsApp Business account can have only one catalog. If Meta refuses because the account already has another catalog, remove the old catalog in Commerce Manager.

Add products

1. Click Add product.
2. Enter the Product name and the Price (Rupiah). Write the price as a whole number, for example 25000.
3. Upload the Product photo. Use JPG or PNG, 4 MB at most.
4. Enter the SKU, Stock, Description, and Product link if you need them. Leave the SKU empty and Konektor makes one.
5. Click Save product.

Konektor sends the product to your Meta catalog when you save. A product with no photo stays as a draft. A draft does not go to Meta until you add a photo.

You cannot change the SKU after the product goes to Meta. One catalog holds up to 1,000 products.

To change a product, click the pencil icon on the product line. To delete a product, click the trash icon and confirm. Konektor deletes the product from the Meta catalog too.

Import products

Click Import products. Choose one way.

The nama and harga columns are required. Click Download an example file to see the form. Your browser reads the file. The file does not go to Konektor, only its contents.

After the import, Konektor shows the result: how many products were sent, how many became drafts, how many failed, and how many lines were skipped with the reason.

Connect a number

Customers see the products after the catalog is connected to a WhatsApp number.

1. Click Connect in the banner above the product list.
2. If you have more than one number, choose the number first.

Open Settings below the product list for two switches for each number:

• Shopping cart: customers can add products to a cart.
• Show the catalog: the catalog icon shows in the chat of that number.

Send products from the Inbox

1. Open the conversation with the customer.
2. Click Products under the reply box.
3. Choose one product or more. You can send 30 products at most at one time.
4. For two products or more, fill in the List title and the Message.
5. Click Send.

One product shows as one card. Two products or more show as a list. Only products with the status Active appear in the list.

Rules for sending:

• The Products button shows only while the 24-hour reply window is open. If the window is closed, send a template first.
• A QR number shows a disabled button with the reason: "Sending products works only on an official WhatsApp number."
• A number that is not connected to the catalog shows its reason too: "Connect the catalog to this number on the Catalog page."

Receive a cart

The customer chooses products and sends the cart to your number. The Inbox shows a WhatsApp order card. The card holds the items, the quantities, and the total.

Konektor records the cart as an order. A new buyer goes to the lead list when that setting is on.

On the order card, an owner or an admin can do two things.

Create a payment link

1. Click Create payment link.
2. Enter the Shipping cost (Rupiah). Enter 0 for no shipping.
3. Choose the Mayar shop if you have more than one shop.
4. Click Create link.

The payment link is made through your Mayar shop. One order has one link. Click Copy link, or click Add to reply to put the link in the reply box. Click Check payment to see the status of the link.

Mark as paid

Click Mark as paid when the customer paid in another way. Konektor asks for a confirmation. If the payment link is still active, Konektor reminds you.

When the customer pays through the link, Konektor marks the order as paid by itself.

Purchase to Meta

Open Settings > Orders from the cart. The switch Send Purchase to Meta when paid sends a Purchase event to Meta for your ads. An order paid through a payment link does not send a second Purchase.

Product statuses

An Active product that does not show in WhatsApp has the note "Not shown in WhatsApp". Connect the catalog to a number to fix it.

Delete the catalog

Open Settings > Delete the catalog. Konektor deletes the catalog and all its products from Meta and from Konektor. Orders from the cart stay.

Common problems

Related links

• Order Flows
• WhatsApp Inbox
• Mayar integration
• WhatsApp Forms