Konektor
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New feature

Reply to customers and update Inbox chats from Claude

Claude can send a reply, change the status, labels, or assignee of an Inbox chat, and read connections, templates, labels, and team members, only after you agree.

  • The Claude connector can send a reply to a customer in the Inbox. Claude shows you the exact text first and sends it only after you agree.
  • Outside the 24-hour reply window, Claude can send an approved WhatsApp template instead.
  • Claude can change the status, labels, or assignee of a chat, and add an internal note. The customer does not see these changes.
  • Claude can read your WhatsApp connections, approved templates, Inbox labels, and team members by name and role.
  • The permission Reply to and update Inbox conversations after you agree is off in a new connection. Reconnect and approve it to use these tools.
  • The Agent API has matching routes and a new agent.inbox.write scope for API keys.