[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fusername-whatsapp":3},{"id":4,"title":5,"body":6,"category":282,"code_examples":283,"demos":283,"description":284,"extension":285,"meta":286,"navigation":283,"order":287,"path":288,"seo":289,"sitemap":296,"stem":298,"tags":299,"toc":304,"videos":283,"__hash__":305},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fusername-whatsapp.md","Chats from WhatsApp Username Users",{"type":7,"value":8,"toc":264},"minimark",[9,13,23,31,36,39,52,56,75,82,86,89,97,100,103,107,151,162,166,196,203,207,212,215,219,222,226,229,233,236,240,243,247],[10,11,5],"h1",{"id":12},"chats-from-whatsapp-username-users",[14,15,16,17,22],"p",{},"WhatsApp now lets people use a username and hide their phone number. Chats from these people still arrive in your ",[18,19,21],"a",{"href":20},"\u002Fen\u002Fdocs\u002Funified-inbox","Inbox",". Your team can reply to them.",[14,24,25,26,30],{},"The technical term is in the ",[18,27,29],{"href":28},"\u002Fen\u002Fglosarium\u002Fbsuid","BSUID glossary entry",".",[32,33,35],"h2",{"id":34},"what-you-see-in-the-inbox","What you see in the Inbox",[14,37,38],{},"A conversation from a username user looks like any other chat. The contact label is different:",[40,41,42,46,49],"ul",{},[43,44,45],"li",{},"The contact shows the profile name of the person.",[43,47,48],{},"If the person has no profile name, the contact shows the @username.",[43,50,51],{},"The phone number does not show until WhatsApp shares it.",[32,53,55],{"id":54},"how-to-reply","How to reply",[57,58,59,69,72],"ol",{},[43,60,61,62,66,67,30],{},"Open ",[63,64,65],"strong",{},"Conversations"," > ",[63,68,21],{},[43,70,71],{},"Select the conversation from the username user.",[43,73,74],{},"Write your reply, then send it.",[14,76,77,78,30],{},"The 24-hour window rule and the template rule are the same as for other chats. Read ",[18,79,81],{"href":80},"\u002Fen\u002Fdocs\u002Fwhatsapp-templates","WhatsApp Templates",[32,83,85],{"id":84},"when-the-phone-number-shows","When the phone number shows",[14,87,88],{},"WhatsApp shares the phone number in two cases:",[40,90,91,94],{},[43,92,93],{},"Your business messaged or called the person, or got a message or call from them, in the last 30 days. This rule applies to each business number.",[43,95,96],{},"The person is in the contact book of your business.",[14,98,99],{},"If neither case applies, you see only the profile name or the @username.",[14,101,102],{},"When the number becomes known, the same conversation continues. Konektor does not start a new chat. When the person changes the phone number, Konektor keeps the conversation in one chat.",[32,104,106],{"id":105},"what-does-not-happen-without-a-number","What does not happen without a number",[108,109,110,123],"table",{},[111,112,113],"thead",{},[114,115,116,120],"tr",{},[117,118,119],"th",{},"Item",[117,121,122],{},"Without a phone number",[124,125,126,135,143],"tbody",{},[114,127,128,132],{},[129,130,131],"td",{},"Automatic lead",[129,133,134],{},"Not created until the number is known.",[114,136,137,140],{},[129,138,139],{},"Conversion to ad platforms",[129,141,142],{},"Not sent until the number is known.",[114,144,145,148],{},[129,146,147],{},"Authentication templates (one-tap, zero-tap, copy code)",[129,149,150],{},"You cannot send them. These templates need a phone number.",[14,152,153,154,157,158,161],{},"Lead and conversion matching need a phone number. When the number is known, open the contact in the ",[63,155,156],{},"Contact"," tab. Use the ",[63,159,160],{},"Open lead"," button if a lead exists.",[32,163,165],{"id":164},"supported-connections","Supported connections",[108,167,168,178],{},[111,169,170],{},[114,171,172,175],{},[117,173,174],{},"Connection",[117,176,177],{},"Chat without a number",[124,179,180,188],{},[114,181,182,185],{},[129,183,184],{},"Official WhatsApp Business",[129,186,187],{},"Shows in the Inbox.",[114,189,190,193],{},[129,191,192],{},"Kapso, Kirimdev, and other partner connections",[129,194,195],{},"Does not show.",[14,197,198,199,30],{},"For now, a chat without a number shows only through the official WhatsApp connection. Read ",[18,200,202],{"href":201},"\u002Fen\u002Fdocs\u002Fwhatsapp-official","Connect Official WhatsApp Business",[32,204,206],{"id":205},"faq","FAQ",[208,209,211],"h3",{"id":210},"do-i-need-to-change-a-setting","Do I need to change a setting?",[14,213,214],{},"No. Chats from username users show automatically on an official WhatsApp connection that is already connected.",[208,216,218],{"id":217},"why-does-the-contact-have-no-phone-number","Why does the contact have no phone number?",[14,220,221],{},"The person uses a username and hides the number. WhatsApp shares the number only in the cases in the section \"When the phone number shows\".",[208,223,225],{"id":224},"can-i-reply-without-a-number","Can I reply without a number?",[14,227,228],{},"Yes. Reply from the Inbox as usual.",[208,230,232],{"id":231},"why-does-this-chat-not-become-a-lead","Why does this chat not become a lead?",[14,234,235],{},"An automatic lead needs a phone number. The lead is created after the number is known.",[208,237,239],{"id":238},"does-the-conversation-split-when-the-number-shows","Does the conversation split when the number shows?",[14,241,242],{},"No. The same conversation continues.",[32,244,246],{"id":245},"related-links","Related links",[40,248,249,254,258],{},[43,250,251],{},[18,252,253],{"href":20},"WhatsApp Inbox",[43,255,256],{},[18,257,202],{"href":201},[43,259,260],{},[18,261,263],{"href":262},"\u002Fen\u002Fdocs\u002Fapi\u002Finbox-agent-api","Agent Inbox API",{"title":265,"searchDepth":266,"depth":266,"links":267},"",2,[268,269,270,271,272,273,281],{"id":34,"depth":266,"text":35},{"id":54,"depth":266,"text":55},{"id":84,"depth":266,"text":85},{"id":105,"depth":266,"text":106},{"id":164,"depth":266,"text":165},{"id":205,"depth":266,"text":206,"children":274},[275,277,278,279,280],{"id":210,"depth":276,"text":211},3,{"id":217,"depth":276,"text":218},{"id":224,"depth":276,"text":225},{"id":231,"depth":276,"text":232},{"id":238,"depth":276,"text":239},{"id":245,"depth":266,"text":246},"whatsapp",null,"Chats from WhatsApp users who hide their number show in the Inbox. Learn how to reply and what does not happen when there is no number.","md",{},10,"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fusername-whatsapp",{"keywords":290,"canonical":288,"title":5,"description":284},[291,292,293,294,295],"whatsapp username","whatsapp chat without phone number","bsuid whatsapp","hidden whatsapp number","reply to whatsapp username chat",{"loc":288,"lastmod":297},"2026-10-02","en\u002Fdocs\u002Fwhatsapp\u002Fusername-whatsapp",[291,300,301,302,303],"bsuid","inbox","official whatsapp","hidden phone number",true,"m8BkKBAaLByL37ZjvGv9J-YXOuSll6_ISo2SQFEW1ZA"]