[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fquick-replies":3},{"id":4,"title":5,"body":6,"category":387,"code_examples":388,"demos":388,"description":389,"extension":390,"meta":391,"navigation":388,"order":392,"path":393,"seo":394,"sitemap":401,"stem":405,"tags":406,"toc":411,"videos":388,"__hash__":412},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fquick-replies.md","Quick Replies - Reply Shortcuts in the Inbox",{"type":7,"value":8,"toc":375},"minimark",[9,14,18,25,33,38,85,96,100,106,146,152,156,179,190,194,259,276,280,289,293,305,309,350,354],[10,11,13],"h1",{"id":12},"quick-replies","Quick Replies",[15,16,17],"p",{},"Quick replies store text that your team sends often, for example a price list or a shipping estimate. Type the shortcut in the Inbox message box, and the text fills in right away.",[15,19,20],{},[21,22],"img",{"alt":23,"src":24},"The Quick Replies page with the Add quick reply button, shortcut counts, and the shortcut list","\u002Fimages\u002Fdocs\u002Fbalasan-cepat.webp",[15,26,27,28,32],{},"Quick replies are never sent automatically. Your team still reads the text and presses ",[29,30,31],"strong",{},"Send",". This feature is not a bulk send.",[34,35,37],"h2",{"id":36},"create-a-quick-reply","Create a quick reply",[39,40,41,52,58,69,75,80],"ol",{},[42,43,44,45,48,49,51],"li",{},"Open ",[29,46,47],{},"Conversations"," > ",[29,50,13],{},".",[42,53,54,55,51],{},"Click ",[29,56,57],{},"Add a quick reply",[42,59,60,61,64,65,51],{},"Fill in ",[29,62,63],{},"Shortcut",". The shortcut must start with a slash, for example ",[66,67,68],"code",{},"\u002Fprice",[42,70,60,71,74],{},[29,72,73],{},"Title",", for example \"Shipping cost estimate\".",[42,76,60,77,51],{},[29,78,79],{},"Reply text",[42,81,54,82,51],{},[29,83,84],{},"Save quick reply",[15,86,87,88,91,92,95],{},"After the slash, a shortcut can contain only letters, numbers, ",[66,89,90],{},"-",", or ",[66,93,94],{},"_",". When the format is wrong, the page shows \"Start with \u002F then letters, numbers, - or _.\"",[34,97,99],{"id":98},"variables","Variables",[15,101,102,103,105],{},"Write a variable in ",[29,104,79],{}," to make the reply personal. Konektor replaces the variable with customer data when the text goes into the message box.",[107,108,109,122],"table",{},[110,111,112],"thead",{},[113,114,115,119],"tr",{},[116,117,118],"th",{},"Variable",[116,120,121],{},"Replaced with",[123,124,125,136],"tbody",{},[113,126,127,133],{},[128,129,130],"td",{},[66,131,132],{},"{{nama}}",[128,134,135],{},"The customer's name",[113,137,138,143],{},[128,139,140],{},[66,141,142],{},"{{nomor}}",[128,144,145],{},"The customer's WhatsApp number",[15,147,148,149],{},"Example: ",[66,150,151],{},"Hi {{nama}}, shipping to your city starts at Rp 15,000.",[34,153,155],{"id":154},"use-a-quick-reply-in-the-inbox","Use a quick reply in the Inbox",[39,157,158,164,171,174],{},[42,159,160,161,51],{},"Open a conversation in the ",[29,162,163],{},"Inbox",[42,165,166,167,170],{},"Type ",[66,168,169],{},"\u002F"," in the message box. A list of matching quick replies appears.",[42,172,173],{},"Choose a reply. The text goes into the message box.",[42,175,176,177,51],{},"Change the text if necessary, then click ",[29,178,31],{},[15,180,181,182,185,186,189],{},"You can also press ",[66,183,184],{},"⌘K"," (",[66,187,188],{},"Ctrl+K"," on Windows) to open quick replies and official templates.",[34,191,193],{"id":192},"manage-the-list","Manage the list",[107,195,196,206],{},[110,197,198],{},[113,199,200,203],{},[116,201,202],{},"Part",[116,204,205],{},"What it does",[123,207,208,216,230,246],{},[113,209,210,213],{},[128,211,212],{},"Search box",[128,214,215],{},"Search a shortcut or title.",[113,217,218,227],{},[128,219,220,223,224],{},[29,221,222],{},"Most used first"," \u002F ",[29,225,226],{},"Name A-Z",[128,228,229],{},"Sort the list.",[113,231,232,243],{},[128,233,234,223,237,223,240],{},[29,235,236],{},"All",[29,238,239],{},"On",[29,241,242],{},"Off",[128,244,245],{},"Filter the list by status.",[113,247,248,256],{},[128,249,250,223,253],{},[29,251,252],{},"Turn on",[29,254,255],{},"Turn off",[128,257,258],{},"Change the status of one quick reply. A reply that is off does not show as a shortcut.",[15,260,261,262,265,266,268,269,271,272,275],{},"The cards above the list show ",[29,263,264],{},"Total shortcuts",", the number that are ",[29,267,239],{}," and ",[29,270,242],{},", and ",[29,273,274],{},"Total uses",". Each row shows how many times the reply was used.",[34,277,279],{"id":278},"wulan-reads-quick-replies-too","Wulan reads quick replies too",[15,281,282,283,288],{},"Wulan uses the quick replies that are on as material for its ",[284,285,287],"a",{"href":286},"\u002Fen\u002Fdocs\u002Funified-inbox#wulan-reply-suggestion","reply suggestions",". The suggestion card names how many quick replies it used, for example \"based on Business profile & 3 quick replies\".",[34,290,292],{"id":291},"in-the-inbox-app","In the Inbox app",[15,294,295,296,300,301,304],{},"The ",[284,297,299],{"href":298},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Finbox-app","Inbox app"," on your phone has a ",[29,302,303],{},"Quick replies"," tab. Tap a reply to copy it. Create and change quick replies from the dashboard.",[34,306,308],{"id":307},"troubleshooting","Troubleshooting",[107,310,311,321],{},[110,312,313],{},[113,314,315,318],{},[116,316,317],{},"Text on screen",[116,319,320],{},"What to do",[123,322,323,331,339],{},[113,324,325,328],{},[128,326,327],{},"\"The quick reply could not be created\"",[128,329,330],{},"Check the shortcut, title, and text, then try again.",[113,332,333,336],{},[128,334,335],{},"\"The quick reply could not be changed\"",[128,337,338],{},"Reload the page, then change its status again.",[113,340,341,344],{},[128,342,343],{},"\"No results for this filter\"",[128,345,54,346,349],{},[29,347,348],{},"Clear filter"," or use a different keyword.",[34,351,353],{"id":352},"related-links","Related links",[355,356,357,363,369],"ul",{},[42,358,359],{},[284,360,362],{"href":361},"\u002Fen\u002Fdocs\u002Funified-inbox","WhatsApp Inbox",[42,364,365],{},[284,366,368],{"href":367},"\u002Fen\u002Fdocs\u002Fwhatsapp-templates","WhatsApp Message Templates",[42,370,371],{},[284,372,374],{"href":373},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fbusiness-profile","Business Profile for Wulan",{"title":376,"searchDepth":377,"depth":377,"links":378},"",2,[379,380,381,382,383,384,385,386],{"id":36,"depth":377,"text":37},{"id":98,"depth":377,"text":99},{"id":154,"depth":377,"text":155},{"id":192,"depth":377,"text":193},{"id":278,"depth":377,"text":279},{"id":291,"depth":377,"text":292},{"id":307,"depth":377,"text":308},{"id":352,"depth":377,"text":353},"whatsapp",null,"Create shortcuts such as \u002Fprice so your team fills in common replies fast. Wulan also reads quick replies for its reply suggestions.","md",{},8,"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fquick-replies",{"keywords":395,"canonical":393,"title":5,"description":389},[396,397,398,399,400],"whatsapp quick replies","konektor quick reply","reply shortcut","support reply template","whatsapp inbox",{"loc":393,"images":402,"lastmod":404},[403],{"loc":24},"2026-09-29","en\u002Fdocs\u002Fwhatsapp\u002Fquick-replies",[407,408,409,410,387],"quick replies","quick reply","shortcut","inbox",true,"lYj3ytFoomNgYPxKOPQfU8iWdiGv5OeLrpxycLK3fLg"]