[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp\u002Finbox-app":3},{"id":4,"title":5,"body":6,"category":676,"code_examples":677,"demos":677,"description":678,"extension":679,"meta":680,"navigation":677,"order":681,"path":682,"seo":683,"sitemap":689,"stem":694,"tags":695,"toc":699,"videos":677,"__hash__":700},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp\u002Finbox-app.md","Inbox App on Your Phone",{"type":7,"value":8,"toc":658},"minimark",[9,13,23,30,36,46,51,68,72,92,96,102,107,137,141,150,153,166,170,176,236,239,242,256,260,282,285,288,325,338,348,352,358,362,437,441,444,449,491,496,523,528,548,552,636,640],[10,11,5],"h1",{"id":12},"inbox-app-on-your-phone",[14,15,16,17,22],"p",{},"The Inbox app opens your workspace ",[18,19,21],"a",{"href":20},"\u002Fen\u002Fdocs\u002Funified-inbox","Inbox"," on a phone. Your team reads and replies to customer chats without the dashboard on a laptop.",[14,24,25],{},[26,27],"img",{"alt":28,"src":29},"The Set up the app screen: add to Home Screen, then turn on notifications","\u002Fimages\u002Fdocs\u002Finbox-app-siapkan.webp",[14,31,32],{},[26,33],{"alt":34,"src":35},"The chat list in the Inbox app with the Needs reply, Almost late, For me, and All filters","\u002Fimages\u002Fdocs\u002Finbox-app-daftar.webp",[14,37,38,39,45],{},"App address: ",[18,40,44],{"href":41,"rel":42},"https:\u002F\u002Finbox.konektor.id",[43],"nofollow","inbox.konektor.id",".",[47,48,50],"h2",{"id":49},"what-you-need","What you need",[52,53,54,58,65],"ul",{},[55,56,57],"li",{},"A Konektor account that is a member of the workspace.",[55,59,60,61,45],{},"At least one WhatsApp number connected to the Inbox. Read ",[18,62,64],{"href":63},"\u002Fen\u002Fdocs\u002Fwhatsapp-official","Connect Official WhatsApp Business",[55,66,67],{},"A recent phone browser, for example Chrome on Android or Safari on iPhone.",[47,69,71],{"id":70},"sign-in","Sign in",[73,74,75,82,89],"ol",{},[55,76,77,78,81],{},"Open ",[18,79,44],{"href":41,"rel":80},[43]," in the phone browser.",[55,83,84,85,45],{},"Tap ",[86,87,88],"strong",{},"Sign in with Konektor",[55,90,91],{},"Sign in on the Konektor page. Then you come back to the app.",[47,93,95],{"id":94},"set-up-the-app","Set up the app",[14,97,98,99,101],{},"The ",[86,100,95],{}," screen has two steps so you do not miss customer chats.",[103,104,106],"h3",{"id":105},"add-to-home-screen","Add to Home Screen",[52,108,109,124],{},[55,110,111,114,115,118,119,121,122,45],{},[86,112,113],{},"Android",": tap ",[86,116,117],{},"Install app",". If the button does not show, open the browser menu, then pick ",[86,120,117],{}," or ",[86,123,106],{},[55,125,126,129,130,133,134,136],{},[86,127,128],{},"iPhone",": tap the ",[86,131,132],{},"Share"," button in Safari, pick ",[86,135,106],{},", then open the Inbox from the icon on your Home Screen.",[103,138,140],{"id":139},"turn-on-notifications","Turn on notifications",[73,142,143,147],{},[55,144,84,145,45],{},[86,146,140],{},[55,148,149],{},"Allow notifications when the browser asks.",[14,151,152],{},"On iPhone, notifications only turn on from the app on your Home Screen. Install the app first, then turn on notifications from there.",[14,154,84,155,158,159,162,163,45],{},[86,156,157],{},"Open the Inbox"," when you finish. You can repeat these steps from the ",[86,160,161],{},"Account"," tab > ",[86,164,165],{},"Install the app and notifications",[47,167,169],{"id":168},"chats-tab","Chats tab",[14,171,98,172,175],{},[86,173,174],{},"Chats"," tab shows the conversation list with four views:",[177,178,179,192],"table",{},[180,181,182],"thead",{},[183,184,185,189],"tr",{},[186,187,188],"th",{},"View",[186,190,191],{},"What it shows",[193,194,195,206,216,226],"tbody",{},[183,196,197,203],{},[198,199,200],"td",{},[86,201,202],{},"Needs reply",[198,204,205],{},"Chats that wait for a reply.",[183,207,208,213],{},[198,209,210],{},[86,211,212],{},"Almost due",[198,214,215],{},"Chats whose reply time is almost over.",[183,217,218,223],{},[198,219,220],{},[86,221,222],{},"For me",[198,224,225],{},"Chats assigned to you.",[183,227,228,233],{},[198,229,230],{},[86,231,232],{},"All",[198,234,235],{},"All chats.",[14,237,238],{},"The search box searches names, numbers, and chat text.",[14,240,241],{},"Swipe a chat row for a quick action:",[52,243,244,250],{},[55,245,246,249],{},[86,247,248],{},"Snooze"," snoozes the chat until tomorrow at 09:00.",[55,251,252,255],{},[86,253,254],{},"Resolve"," marks the chat as resolved.",[47,257,259],{"id":258},"reply-to-a-chat","Reply to a chat",[73,261,262,265,275],{},[55,263,264],{},"Tap a chat.",[55,266,267,268,121,271,274],{},"Choose ",[86,269,270],{},"Reply",[86,272,273],{},"Internal note"," above the message box.",[55,276,277,278,281],{},"Write the message, then tap ",[86,279,280],{},"Send",". For a note, tap the save button.",[14,283,284],{},"Internal notes never reach the customer.",[14,286,287],{},"The message box also gives you:",[52,289,290,304,310,313],{},[55,291,292,293,296,297,300,301,45],{},"Attachments from ",[86,294,295],{},"Camera",", ",[86,298,299],{},"Gallery",", or ",[86,302,303],{},"Document",[55,305,306,309],{},[86,307,308],{},"Template"," to open the 24-hour window again.",[55,311,312],{},"Voice message recording.",[55,314,315,316,320,321,45],{},"Type ",[317,318,319],"code",{},"\u002F"," to use a ",[18,322,324],{"href":323},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fquick-replies","quick reply",[14,326,327,328,331,332,296,334,337],{},"When Wulan prepares a draft, the ",[86,329,330],{},"Wulan's suggestion"," card shows above the message box. Tap ",[86,333,280],{},[86,335,336],{},"Edit",", or dismiss the suggestion.",[14,339,340,341,344,345,45],{},"Tap the contact info button to see the lead stage, the assignee, labels, and the chat source. From there you can also ",[86,342,343],{},"Take over"," the chat from Wulan or ",[86,346,347],{},"Hand back to Wulan",[47,349,351],{"id":350},"quick-replies-tab","Quick replies tab",[14,353,98,354,357],{},[86,355,356],{},"Quick replies"," tab shows the workspace quick replies. Tap a reply to copy it. Create and change quick replies from the dashboard.",[47,359,361],{"id":360},"account-tab","Account tab",[177,363,364,374],{},[180,365,366],{},[183,367,368,371],{},[186,369,370],{},"Part",[186,372,373],{},"What it does",[193,375,376,386,401,421,429],{},[183,377,378,383],{},[198,379,380],{},[86,381,382],{},"Workspace",[198,384,385],{},"Change the active workspace.",[183,387,388,391],{},[198,389,390],{},"Your status",[198,392,267,393,396,397,400],{},[86,394,395],{},"Online"," to receive chats, or ",[86,398,399],{},"On a break"," so chats go to others.",[183,402,403,408],{},[198,404,405],{},[86,406,407],{},"Notifications",[198,409,410,411,296,414,417,418,45],{},"Choose notifications: ",[86,412,413],{},"New messages",[86,415,416],{},"Chats assigned to you",", and ",[86,419,420],{},"Mentions in notes",[183,422,423,426],{},[198,424,425],{},"Open dashboard",[198,427,428],{},"Open the full Konektor dashboard.",[183,430,431,434],{},[198,432,433],{},"Log out",[198,435,436],{},"Sign out of the app.",[47,438,440],{"id":439},"notifications-cannot-be-turned-on","Notifications cannot be turned on",[14,442,443],{},"Notification permission lives in two places. Check both.",[14,445,446],{},[86,447,448],{},"1. Permission in Chrome (for inbox.konektor.id)",[73,450,451,458,467,475],{},[55,452,453,454,457],{},"Open the ",[86,455,456],{},"Chrome"," app on your phone.",[55,459,84,460,463,464,45],{},[86,461,462],{},"⋮"," at the top right, then ",[86,465,466],{},"Settings",[55,468,84,469,472,473,45],{},[86,470,471],{},"Site settings",", then ",[86,474,407],{},[55,476,477,478,480,481,483,484,487,488,45],{},"Make sure ",[86,479,407],{}," is on. If ",[317,482,44],{}," is under ",[86,485,486],{},"Blocked",", tap it and choose ",[86,489,490],{},"Allow",[14,492,493],{},[86,494,495],{},"2. Permission in Android",[73,497,498,506,515],{},[55,499,500,501,472,503,45],{},"Open phone ",[86,502,466],{},[86,504,505],{},"Apps",[55,507,508,509,511,512,514],{},"Pick ",[86,510,456],{},". If you added the Inbox to the Home Screen, pick the ",[86,513,21],{}," app too.",[55,516,84,517,519,520,45],{},[86,518,407],{},", then turn on ",[86,521,522],{},"Allow notifications",[14,524,525,526,45],{},"Menu names can differ a little between phone brands. Then open the Inbox again and tap ",[86,527,140],{},[14,529,530,533,534,537,538,540,541,544,545,45],{},[86,531,532],{},"iPhone:"," add the Inbox to the Home Screen from Safari first (",[86,535,536],{},"Share › Add to Home Screen","), open it from that icon, then tap ",[86,539,140],{},". If you denied it before, open ",[86,542,543],{},"Settings › Notifications › Inbox"," and turn on ",[86,546,547],{},"Allow Notifications",[47,549,551],{"id":550},"troubleshooting","Troubleshooting",[177,553,554,564],{},[180,555,556],{},[183,557,558,561],{},[186,559,560],{},"Text on screen",[186,562,563],{},"What to do",[193,565,566,576,584,592,600,612,620,628],{},[183,567,568,571],{},[198,569,570],{},"\"The Inbox is off in this workspace\"",[198,572,573,574,45],{},"Ask the workspace owner to turn on the Inbox, or choose another workspace in ",[86,575,161],{},[183,577,578,581],{},[198,579,580],{},"\"No WhatsApp number is connected\"",[198,582,583],{},"Connect a WhatsApp number from the dashboard, or ask the workspace owner to do it.",[183,585,586,589],{},[198,587,588],{},"\"Notification permission was refused. Change it in the browser settings.\"",[198,590,591],{},"Allow notifications for inbox.konektor.id in the browser settings, then try again.",[183,593,594,597],{},[198,595,596],{},"\"This browser does not support notifications.\"",[198,598,599],{},"Use another browser, for example a recent Chrome or Safari.",[183,601,602,605],{},[198,603,604],{},"\"The 24-hour window has ended. Send a template, or write an internal note.\"",[198,606,607,608,45],{},"Send an approved ",[18,609,611],{"href":610},"\u002Fen\u002Fdocs\u002Fwhatsapp-templates","message template",[183,613,614,617],{},[198,615,616],{},"\"Open this chat in the dashboard and accept the terms for this number to reply.\"",[198,618,619],{},"Open the same chat in the dashboard, accept the terms, then return to the app.",[183,621,622,625],{},[198,623,624],{},"\"Attachments cannot be sent from this number.\"",[198,626,627],{},"Send text only, or use an Official WhatsApp Business number.",[183,629,630,633],{},[198,631,632],{},"\"You are offline\"",[198,634,635],{},"Connect to the internet, then send the message again.",[47,637,639],{"id":638},"related-links","Related links",[52,641,642,647,652],{},[55,643,644],{},[18,645,646],{"href":20},"WhatsApp Inbox",[55,648,649],{},[18,650,651],{"href":323},"Quick Replies",[55,653,654],{},[18,655,657],{"href":656},"\u002Fen\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","WhatsApp Inbox Help",{"title":659,"searchDepth":660,"depth":660,"links":661},"",2,[662,663,664,669,670,671,672,673,674,675],{"id":49,"depth":660,"text":50},{"id":70,"depth":660,"text":71},{"id":94,"depth":660,"text":95,"children":665},[666,668],{"id":105,"depth":667,"text":106},3,{"id":139,"depth":667,"text":140},{"id":168,"depth":660,"text":169},{"id":258,"depth":660,"text":259},{"id":350,"depth":660,"text":351},{"id":360,"depth":660,"text":361},{"id":439,"depth":660,"text":440},{"id":550,"depth":660,"text":551},{"id":638,"depth":660,"text":639},"whatsapp",null,"Reply to customer WhatsApp chats from your phone at inbox.konektor.id. Add it to your Home Screen and turn on new message notifications.","md",{},9,"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Finbox-app",{"keywords":684,"canonical":682,"title":5,"description":678},[685,686,687,688,44],"konektor inbox app","reply whatsapp from phone","customer chat notifications","mobile inbox",{"loc":682,"images":690,"lastmod":693},[691,692],{"loc":29},{"loc":35},"2026-09-29","en\u002Fdocs\u002Fwhatsapp\u002Finbox-app",[696,688,697,698,676],"inbox app","notifications","pwa",true,"oLRZB7SeHKYp8pGipfFuiHcHJ4yUv8fedeUufjevhZQ"]