[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fagentic-knowledge":3},{"id":4,"title":5,"body":6,"category":737,"code_examples":738,"demos":738,"description":739,"extension":740,"meta":741,"navigation":738,"order":742,"path":743,"seo":744,"sitemap":750,"stem":754,"tags":755,"toc":761,"videos":738,"__hash__":762},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fagentic-knowledge.md","Agentic Knowledge - FAQs, Prices, and Business Info",{"type":7,"value":8,"toc":718},"minimark",[9,14,18,21,40,45,80,84,146,150,210,217,222,226,248,251,255,275,289,295,299,302,343,346,349,356,359,370,373,377,380,407,410,413,430,433,437,451,455,500,503,507,583,586,606,610,687,690,694],[10,11,13],"h1",{"id":12},"knowledge","Knowledge",[15,16,17],"p",{},"Knowledge is a set of FAQs, price lists, and business info that you own. The agent looks for an answer here before it replies to a customer. The agent answers from your data and does not guess.",[15,19,20],{},"Konektor pays the cost to process Knowledge.",[15,22,23,24,27,28,31,32,35,36,39],{},"The agent already uses the business profile and Quick Replies automatically. Do not add them as sources. The ",[25,26,13],"strong",{}," tab shows them in the ",[25,29,30],{},"Always used by Wulan"," block, with the ",[25,33,34],{},"Edit"," and ",[25,37,38],{},"Manage"," links.",[41,42,44],"h2",{"id":43},"what-you-need","What you need",[46,47,48,60,69],"ul",{},[49,50,51,52,55,56,59],"li",{},"The ",[25,53,54],{},"owner"," or ",[25,57,58],{},"admin"," role in the workspace.",[49,61,62,63,68],{},"A saved OpenRouter key. Read ",[64,65,67],"a",{"href":66},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fagentic","Agentic",".",[49,70,71,72,75,76,79],{},"A ",[25,73,74],{},"Replies"," model with the ",[25,77,78],{},"Supports tools"," label. The agent does not use Knowledge with other models.",[41,81,83],{"id":82},"three-kinds-of-source","Three kinds of source",[85,86,87,103],"table",{},[88,89,90],"thead",{},[91,92,93,97,100],"tr",{},[94,95,96],"th",{},"Kind",[94,98,99],{},"Content",[94,101,102],{},"Good for",[104,105,106,120,133],"tbody",{},[91,107,108,114,117],{},[109,110,111],"td",{},[25,112,113],{},"Questions and answers",[109,115,116],{},"Pairs of a question and an answer",[109,118,119],{},"Questions that customers often ask",[91,121,122,127,130],{},[109,123,124],{},[25,125,126],{},"Product and price catalog",[109,128,129],{},"A CSV file, or a Google Sheets link",[109,131,132],{},"Lists of products, prices, and stock",[91,134,135,140,143],{},[109,136,137],{},[25,138,139],{},"Free text",[109,141,142],{},"Text that you write",[109,144,145],{},"Return policy, opening hours, how to order",[41,147,149],{"id":148},"add-a-source","Add a source",[151,152,153,159,165,175,181,192,195,200],"ol",{},[49,154,155,156,68],{},"Open ",[25,157,158],{},"Wulan AI → Agent & model",[49,160,161,162,164],{},"Click the ",[25,163,13],{}," tab.",[49,166,167,168,171,172,68],{},"Click ",[25,169,170],{},"Add source",". If you have no source yet, click ",[25,173,174],{},"Add your first source",[49,176,177,178,68],{},"Choose the ",[25,179,180],{},"Kind of source",[49,182,183,184,187,188,68],{},"Fill in ",[25,185,186],{},"Source name",", for example ",[189,190,191],"code",{},"Shop FAQ",[49,193,194],{},"Fill in the data for the kind. See the sections below.",[49,196,167,197,68],{},[25,198,199],{},"Save and process",[49,201,202,203,206,207,68],{},"Wait until the status of the source changes from ",[25,204,205],{},"Processing"," to ",[25,208,209],{},"Ready",[15,211,212],{},[213,214],"img",{"alt":215,"src":216},"Knowledge tab with sources, Always used by Wulan, and Test a question","\u002Fimages\u002Fdocs\u002Fagentic-pengetahuan.webp",[15,218,219,220,68],{},"The agent uses a source after its status is ",[25,221,209],{},[223,224,113],"h3",{"id":225},"questions-and-answers",[151,227,228,236,242],{},[49,229,183,230,35,233,68],{},[25,231,232],{},"Question",[25,234,235],{},"Answer",[49,237,167,238,241],{},[25,239,240],{},"Add pair"," for the next pair.",[49,243,167,244,247],{},[25,245,246],{},"Delete pair"," to remove one pair.",[15,249,250],{},"Write a complete and clear answer. Put one subject in each pair.",[223,252,254],{"id":253},"catalog-from-a-csv-file","Catalog from a CSV file",[151,256,257,267,272],{},[49,258,259,260,263,264,68],{},"Choose ",[25,261,262],{},"Upload CSV"," under ",[25,265,266],{},"Data from",[49,268,167,269,68],{},[25,270,271],{},"Choose CSV file",[49,273,274],{},"Select the file on your computer.",[15,276,277,278,281,282,281,285,288],{},"The first row of the file must have column titles, for example ",[189,279,280],{},"Name",", ",[189,283,284],{},"Price",[189,286,287],{},"Stock",". The file must have at least one data row.",[15,290,291,292,68],{},"To use a different file, click ",[25,293,294],{},"Replace file",[223,296,298],{"id":297},"catalog-from-google-sheets","Catalog from Google Sheets",[15,300,301],{},"You must publish the Google Sheet as CSV. Without this step, Konektor cannot open the link.",[151,303,304,307,312,315,321,326,329,337],{},[49,305,306],{},"Open your Google Sheet.",[49,308,167,309,68],{},[25,310,311],{},"File → Share → Publish to web",[49,313,314],{},"Choose the sheet that has the catalog.",[49,316,177,317,320],{},[25,318,319],{},"CSV"," format.",[49,322,167,323,68],{},[25,324,325],{},"Publish",[49,327,328],{},"Copy the link that appears.",[49,330,331,332,263,335,68],{},"In Konektor, choose ",[25,333,334],{},"Google Sheets link",[25,336,266],{},[49,338,339,340,342],{},"Paste the link in the ",[25,341,334],{}," field.",[15,344,345],{},"The first row of the sheet must have column titles.",[15,347,348],{},"Anyone who has the link can read the published sheet. Do not put secret data in this sheet.",[15,350,351,352,355],{},"After you change the sheet, click ",[25,353,354],{},"Refresh"," on that source in Konektor.",[223,357,139],{"id":358},"free-text",[151,360,361,367],{},[49,362,363,364,342],{},"Write the content in the ",[25,365,366],{},"Text",[49,368,369],{},"Write your return policy, opening hours, how to order, or other info.",[15,371,372],{},"Konektor splits long text into parts automatically. The agent takes only the parts that match the question of the customer.",[41,374,376],{"id":375},"test-a-question","Test a question",[15,378,379],{},"Test before you turn on auto-reply.",[151,381,382,391,402],{},[49,383,384,385,387,388,390],{},"In the ",[25,386,13],{}," tab, find the ",[25,389,376],{}," panel.",[49,392,393,394,397,398,401],{},"Type a question in the ",[25,395,396],{},"Test question"," field, for example ",[189,399,400],{},"Can I change the size?",". You can also click one of the examples.",[49,403,167,404,68],{},[25,405,406],{},"Ask",[15,408,409],{},"Nobody receives the test question.",[15,411,412],{},"The result is one of two types:",[46,414,415,421],{},[49,416,417,420],{},[25,418,419],{},"The agent would answer from these parts:"," a list of the matching parts of your sources, with the name of each source.",[49,422,423,426,427,68],{},[25,424,425],{},"The agent is not sure:"," your sources do not answer the question yet. The panel shows ",[25,428,429],{},"The closest parts",[15,431,432],{},"If the agent is not sure, add the answer to a source. Then test again.",[41,434,436],{"id":435},"result","Result",[46,438,439,442,448],{},[49,440,441],{},"The card of each source shows its kind, how much it holds (pairs, rows, or parts), its status, and when it was updated.",[49,443,444,445,447],{},"The summary above the list shows how many sources are ",[25,446,209],{}," and how many pieces the agent uses.",[49,449,450],{},"Reply drafts and automatic replies use the sources to answer.",[41,452,454],{"id":453},"manage-sources","Manage sources",[85,456,457,467],{},[88,458,459],{},[91,460,461,464],{},[94,462,463],{},"Action",[94,465,466],{},"How",[104,468,469,479,489],{},[91,470,471,474],{},[109,472,473],{},"Refresh the content from Google Sheets",[109,475,167,476,478],{},[25,477,354],{}," on the card of the source",[91,480,481,484],{},[109,482,483],{},"Try a failed source again",[109,485,167,486,478],{},[25,487,488],{},"Try again",[91,490,491,494],{},[109,492,493],{},"Delete a source",[109,495,496,497],{},"Click the delete icon, then click ",[25,498,499],{},"Delete",[15,501,502],{},"When you delete a source, Konektor also deletes all of its parts. The agent can no longer answer from that source.",[41,504,506],{"id":505},"common-problems","Common problems",[85,508,509,519],{},[88,510,511],{},[91,512,513,516],{},[94,514,515],{},"Message",[94,517,518],{},"Cause and fix",[104,520,521,529,537,549,557,567,575],{},[91,522,523,526],{},[109,524,525],{},"The content is too large. Reduce the rows or the text, then try again.",[109,527,528],{},"The source is over the limit. Remove rows or text.",[91,530,531,534],{},[109,532,533],{},"The link could not open. Make sure the Google Sheet is published as CSV, then try again.",[109,535,536],{},"The sheet is not published. Do the Google Sheets steps again.",[91,538,539,542],{},[109,540,541],{},"The link must be a Google Sheet that is published as CSV.",[109,543,544,545,548],{},"The link that you pasted is not a publish link. Copy the link from the ",[25,546,547],{},"Publish to web"," window.",[91,550,551,554],{},[109,552,553],{},"The content could not be read. Make sure the first row has column titles and there is at least one data row.",[109,555,556],{},"Add column titles in the first row and at least one data row.",[91,558,559,562],{},[109,560,561],{},"Processing did not finish. Try again in a moment.",[109,563,167,564,566],{},[25,565,488],{}," after a few minutes.",[91,568,569,572],{},[109,570,571],{},"The knowledge limit is full. Delete a source you do not use, then try again.",[109,573,574],{},"Delete a source that you do not use.",[91,576,577,580],{},[109,578,579],{},"You reached the limit of sources. Delete one first.",[109,581,582],{},"Delete one source, then add the new one.",[15,584,585],{},"The agent does not answer from Knowledge? Check these three items:",[151,587,588,593,601],{},[49,589,590,591,68],{},"The status of the source is ",[25,592,209],{},[49,594,51,595,597,598,600],{},[25,596,74],{}," model has the ",[25,599,78],{}," label.",[49,602,51,603,605],{},[25,604,376],{}," panel finds a matching part.",[41,607,609],{"id":608},"limits","Limits",[85,611,612,622],{},[88,613,614],{},[91,615,616,619],{},[94,617,618],{},"Limit",[94,620,621],{},"Value",[104,623,624,632,640,648,656,664,672,680],{},[91,625,626,629],{},[109,627,628],{},"Sources in a workspace",[109,630,631],{},"20",[91,633,634,637],{},[109,635,636],{},"Question and answer pairs in one source",[109,638,639],{},"500",[91,641,642,645],{},[109,643,644],{},"Rows in one catalog",[109,646,647],{},"2,000",[91,649,650,653],{},[109,651,652],{},"Characters in one free text",[109,654,655],{},"50,000",[91,657,658,661],{},[109,659,660],{},"Pieces in the whole workspace",[109,662,663],{},"3,000",[91,665,666,669],{},[109,667,668],{},"Characters in a source name",[109,670,671],{},"80",[91,673,674,677],{},[109,675,676],{},"Characters in a question",[109,678,679],{},"300",[91,681,682,685],{},[109,683,684],{},"Characters in an answer",[109,686,647],{},[15,688,689],{},"A piece is one small part of a source. One question and answer pair and one catalog row each become one piece. A long text becomes several pieces.",[41,691,693],{"id":692},"see-also","See also",[46,695,696,700,706,712],{},[49,697,698],{},[64,699,67],{"href":66},[49,701,702],{},[64,703,705],{"href":704},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fagentic-tools","Tools (API)",[49,707,708],{},[64,709,711],{"href":710},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fagentic-handover","Hand over to team and Approvals",[49,713,714],{},[64,715,717],{"href":716},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fquick-replies","Quick Replies",{"title":719,"searchDepth":720,"depth":720,"links":721},"",2,[722,723,724,731,732,733,734,735,736],{"id":43,"depth":720,"text":44},{"id":82,"depth":720,"text":83},{"id":148,"depth":720,"text":149,"children":725},[726,728,729,730],{"id":225,"depth":727,"text":113},3,{"id":253,"depth":727,"text":254},{"id":297,"depth":727,"text":298},{"id":358,"depth":727,"text":139},{"id":375,"depth":720,"text":376},{"id":435,"depth":720,"text":436},{"id":453,"depth":720,"text":454},{"id":505,"depth":720,"text":506},{"id":608,"depth":720,"text":609},{"id":692,"depth":720,"text":693},"whatsapp",null,"Add FAQs, price catalogs from CSV or Google Sheets, and free text so the agent answers from your data. Test the answers before you use them.","md",{},6.1,"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fagentic-knowledge",{"keywords":745,"canonical":743,"title":5,"description":739},[746,747,748,749],"agentic knowledge","whatsapp ai faq","catalog google sheets csv","ai answers product prices",{"loc":743,"images":751,"lastmod":753},[752],{"loc":216},"2026-10-02","en\u002Fdocs\u002Fwhatsapp\u002Fagentic-knowledge",[756,12,757,758,759,760],"agentic","faq","catalog","google sheets","csv",true,"S8HDsKqd6A8fVtc-C6GIhlv0tToYcGwArHhHCJZ6O4M"]