[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp":3},{"id":4,"title":5,"body":6,"category":646,"code_examples":647,"demos":647,"description":648,"extension":649,"meta":650,"navigation":647,"order":651,"path":652,"seo":653,"sitemap":661,"stem":663,"tags":664,"toc":669,"videos":647,"__hash__":670},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp\u002Findex.md","WhatsApp Rotator - Automatic CS Distribution",{"type":7,"value":8,"toc":625},"minimark",[9,14,32,40,54,59,64,67,71,74,90,94,101,109,113,116,132,136,146,171,175,182,243,246,250,261,264,268,289,293,323,327,338,349,359,365,367,371,374,489,499,508,510,514,592,599,603,609,619],[10,11,13],"h1",{"id":12},"whatsapp-rotator","WhatsApp Rotator",[15,16,17,18,22,23,27,28,31],"p",{},"WhatsApp Rotator is a core feature of Konektor that allows you to use ",[19,20,21],"strong",{},"One Single Link"," (e.g., ",[24,25,26],"code",{},"link.brand.com\u002Fwa\u002Fpromo",") to distribute customer chats to ",[19,29,30],{},"Multiple CS Numbers"," automatically.",[15,33,34],{},[35,36,37],"a",{"href":37,"rel":38},"https:\u002F\u002Fguide.konektor.id\u002Fembed\u002Fcmknof5ta2wby12fi3g2t7e7j?utm_source=docs",[39],"nofollow",[41,42,44],"info",{"title":43},"Important",[15,45,46,49,50,53],{},[19,47,48],{},"You DO NOT NEED to Scan QR \u002F Connect WA Numbers"," to use this Rotator feature. The Rotator works as a \"Traffic Manager\" that splits visitors ",[19,51,52],{},"before"," they open the WhatsApp app.",[55,56,58],"h2",{"id":57},"key-functions","Key Functions",[60,61,63],"h3",{"id":62},"_1-link-management-centralized","1. Link Management (Centralized)",[15,65,66],{},"Instead of spreading different customer service numbers on Instagram, Facebook, and your Website, you simply share one rotator link. If a CS team member goes on leave or resigns, you can simply disable them from the dashboard without needing to change the link on all your ads.",[60,68,70],{"id":69},"_2-traffic-distribution-load-balancing","2. Traffic Distribution (Load Balancing)",[15,72,73],{},"The system divides potential buyers among your CS team based on the method you choose:",[75,76,77,84],"ul",{},[78,79,80,83],"li",{},[19,81,82],{},"Round Robin (Fair)",": CS A -> CS B -> CS C -> CS A (repeats).",[78,85,86,89],{},[19,87,88],{},"Weighted (Percentage)",": Senior CS gets 80% traffic, Trainee CS gets 20%.",[60,91,93],{"id":92},"_3-sticky-routing-consistency","3. Sticky Routing (Consistency)",[15,95,96,97,100],{},"If a customer (John) has chatted with CS A before, and next week John clicks the promo link again, the system will ",[19,98,99],{},"automatically"," route John back to CS A.",[75,102,103,106],{},[78,104,105],{},"Prevents customer confusion from changing admins.",[78,107,108],{},"Facilitates long-term follow-up.",[60,110,112],{"id":111},"_4-auto-tracking-pixel-analytics","4. Auto Tracking (Pixel & Analytics)",[15,114,115],{},"Everyone who clicks the rotator link is automatically recorded by Konektor.",[75,117,118,129],{},[78,119,120,121,124,125,128],{},"Recorded as a ",[24,122,123],{},"ViewContent"," or ",[24,126,127],{},"Lead"," event (depending on settings).",[78,130,131],{},"UTM (Ad) data is stored and passed to the CS in the form of a \"Unique Code\" in the text message.",[60,133,135],{"id":134},"_5-ctwa-click-to-whatsapp-ads-support","5. CTWA (Click to WhatsApp Ads) Support",[15,137,138,139,145],{},"If you use ",[19,140,141],{},[35,142,144],{"href":143},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fsession","Konektor Session (Scan QR)",":",[75,147,148,151,157,163],{},[78,149,150],{},"System automatically detects CTWA Ads.",[78,152,153,154,156],{},"Automatically creates\u002Fupdates ",[19,155,127],{}," upon first message.",[78,158,159,160,162],{},"Automatically sends ",[24,161,127],{}," event to Meta Pixel (Ads Manager) to optimize your ads (Learning Phase).",[78,164,165,166,170],{},"Ensure Pixel ID is set in the ",[35,167,169],{"href":168},"\u002Fen\u002Fdocs\u002Fbusiness\u002Fconversion-strategy","Conversion"," menu.",[60,172,174],{"id":173},"_6-lead-capture-form-collect-data","6. Lead Capture Form (Collect Data)",[15,176,177,178,181],{},"You can enable a data collection form (Name, Email, Phone) plus ",[19,179,180],{},"dynamic custom fields"," before visitors are redirected to WhatsApp.",[75,183,184,187,204,211,229,232,235],{},[78,185,186],{},"Data is automatically stored in the Leads menu.",[78,188,189,190,193,194,193,197,193,200,203],{},"Maximum 10 custom fields per rotator (",[24,191,192],{},"text",", ",[24,195,196],{},"textarea",[24,198,199],{},"select",[24,201,202],{},"checkbox",").",[78,205,206,207,210],{},"You can use ",[24,208,209],{},"[k:key]"," message tokens to pass form values into the first WhatsApp message.",[78,212,213,214,217,218,221,222,225,226,203],{},"URL query params with ",[24,215,216],{},"k_*"," (for example ",[24,219,220],{},"k_budget=50jt",") are also saved to lead custom fields and can be used in message tokens (",[24,223,224],{},"[k:k_budget]"," \u002F ",[24,227,228],{},"[k:budget]",[78,230,231],{},"No tracking script update is required specifically for this feature.",[78,233,234],{},"Useful for comparing Ad performance (Leads) vs Chat (Conversion) with richer lead context.",[78,236,237,238,242],{},"Read more: ",[35,239,241],{"href":240},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Flead-form","Lead Capture Form",".",[244,245],"hr",{},[55,247,249],{"id":248},"whatsapp-deeplink-for-mobile-ads-fbig","WhatsApp Deeplink for Mobile Ads (FB\u002FIG)",[15,251,252,253,256,257,260],{},"A deeplink is a special URL that opens the WhatsApp app directly on a phone. It uses the ",[24,254,255],{},"whatsapp:\u002F\u002Fsend"," format, while ",[24,258,259],{},"wa.me"," is web-based.",[15,262,263],{},"This is important for Facebook\u002FInstagram ads because most clicks happen on mobile and often open inside in-app browsers. With deeplinks enabled, users go straight to WhatsApp with fewer steps, which improves conversion.",[60,265,267],{"id":266},"when-deeplink-is-active","When Deeplink Is Active",[75,269,270,276,284],{},[78,271,272,275],{},[19,273,274],{},"Active only on mobile"," (Android\u002FiPhone\u002FiPad).",[78,277,278,281,282,242],{},[19,279,280],{},"Disabled on desktop",", which automatically falls back to ",[24,283,259],{},[78,285,286,242],{},[19,287,288],{},"Works only when you enable it on a rotator",[60,290,292],{"id":291},"how-to-enable-deeplink","How to Enable Deeplink",[294,295,296,302,312,318],"ol",{},[78,297,298,299,242],{},"Go to ",[19,300,301],{},"WhatsApp > Rotator",[78,303,304,305,124,308,311],{},"Click ",[19,306,307],{},"New Rotator",[19,309,310],{},"Edit"," an existing one.",[78,313,314,315,242],{},"Turn on ",[19,316,317],{},"Enable WhatsApp Deeplink",[78,319,304,320,242],{},[19,321,322],{},"Save",[60,324,326],{"id":325},"what-you-get","What You Get",[75,328,329,332],{},[78,330,331],{},"Facebook\u002FInstagram ad clicks on phones open WhatsApp directly.",[78,333,334,335,337],{},"Desktop visitors still use ",[24,336,259],{}," for maximum compatibility.",[339,340,342],"note",{"title":341},"What If Deeplink Fails?",[15,343,344,345,348],{},"Deeplinks can fail when in-app browsers block the ",[24,346,347],{},"whatsapp:\u002F\u002F"," scheme, WhatsApp is not installed, or the OS prevents auto-opening apps. In these cases, the user may stay on the browser page.",[350,351,353],"tip",{"title":352},"Recommended Mitigation",[15,354,355,356,358],{},"Enable deeplink only for mobile traffic. For environments that commonly use in-app browsers, keep ",[24,357,259],{}," as a safe web fallback.",[350,360,362],{"title":361},"Recommendation",[15,363,364],{},"Enable deeplink for campaigns where most traffic comes from Facebook\u002FInstagram on mobile to reduce friction and speed up chat.",[244,366],{},[55,368,370],{"id":369},"myths-vs-facts","Myths vs Facts",[15,372,373],{},"Many new users misunderstand how the Rotator works. Here is the clarification:",[375,376,377,395],"table",{},[378,379,380],"thead",{},[381,382,383,388,392],"tr",{},[384,385,387],"th",{"align":386},"left","Feature",[384,389,391],{"align":390},"center","Need Scan QR \u002F Connect WA?",[384,393,394],{"align":386},"Explanation",[396,397,398,418,432,451,468],"tbody",{},[381,399,400,406,412],{},[401,402,403],"td",{"align":386},[19,404,405],{},"Distribute Traffic to CS",[401,407,408,409],{"align":390},"❌ ",[19,410,411],{},"NO",[401,413,414,415],{"align":386},"Link only redirects to ",[24,416,417],{},"wa.me\u002F628...",[381,419,420,425,429],{},[401,421,422],{"align":386},[19,423,424],{},"Track Ad Clicks",[401,426,408,427],{"align":390},[19,428,411],{},[401,430,431],{"align":386},"Tracking happens on the server upon link click.",[381,433,434,439,443],{},[401,435,436],{"align":386},[19,437,438],{},"Welcome Message",[401,440,408,441],{"align":390},[19,442,411],{},[401,444,445,446,450],{"align":386},"Message is set via ",[447,448,449],"em",{},"pre-filled text"," on the WA link.",[381,452,453,458,462],{},[401,454,455],{"align":386},[19,456,457],{},"Automation Rules",[401,459,408,460],{"align":390},[19,461,411],{},[401,463,464,465,203],{"align":386},"Automatic actions based on conditions (see ",[35,466,457],{"href":467},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fautomation",[381,469,470,475,481],{},[401,471,472],{"align":386},[19,473,474],{},"Chatbot \u002F Auto-Reply",[401,476,477,478],{"align":390},"✅ ",[19,479,480],{},"Requires Partner",[401,482,483,484,488],{"align":386},"Needs integration with ",[35,485,487],{"href":486},"\u002Fen\u002Fdocs\u002Fpartner\u002Fqiscus","Qiscus"," or similar platform.",[15,490,491,494,495,498],{},[19,492,493],{},"Conclusion",": If your goal is simply to distribute chats to your sales team and track lead counts from ads (Facebook\u002FGoogle Ads), you ",[19,496,497],{},"only need to input the phone numbers"," without scanning any QR codes.",[350,500,502],{"title":501},"Need Chatbot\u002FAuto-Reply?",[15,503,504,505,242],{},"Konektor does not provide a built-in Chatbot feature. For such needs, you can integrate with partners like ",[35,506,507],{"href":486},"Qiscus WhatsApp Integration",[244,509],{},[55,511,513],{"id":512},"how-to-create-a-rotator","How to Create a Rotator",[294,515,516,520,524,533,539,545,570,588],{},[78,517,298,518,242],{},[19,519,301],{},[78,521,304,522,242],{},[19,523,307],{},[78,525,526,529,530,203],{},[19,527,528],{},"Slug",": Define the link ending (e.g., ",[24,531,532],{},"promo-deal",[78,534,535,538],{},[19,536,537],{},"Domain",": Choose your custom domain.",[78,540,541,544],{},[19,542,543],{},"Pixel",": Select Pixel ID for tracking (Important for CAPI).",[78,546,547,550,551],{},[19,548,549],{},"WhatsApp Numbers",":\n",[75,552,553,556,559],{},[78,554,555],{},"Click \"Add Number\".",[78,557,558],{},"Enter CS Name and WA Number (with country code).",[78,560,561,562,565,566,569],{},"Set ",[19,563,564],{},"Weight",": Enter ",[24,567,568],{},"100"," for equal distribution.",[78,571,572,575,576],{},[19,573,574],{},"Message Template",": Write the opening message that will appear on the customer's phone.\n",[75,577,578],{},[78,579,580,581,124,584,587],{},"Use ",[24,582,583],{},"{{name}}",[24,585,586],{},"{{code}}"," for dynamic data.",[78,589,304,590,242],{},[19,591,322],{},[15,593,594,595,598],{},"Now you have a link (e.g., ",[24,596,597],{},"link.yourbrand.com\u002Fwa\u002Fpromo-deal",") ready to be placed on Ads, Instagram Bio, or Landing Pages.",[55,600,602],{"id":601},"faq","FAQ",[15,604,605,608],{},[19,606,607],{},"Q: How is this different from LinkTree?","\nA: LinkTree asks users to choose manually (click a button). Rotator splits users automatically directly to WhatsApp without an intermediate menu page, resulting in higher conversion (less friction).",[15,610,611,614,615,618],{},[19,612,613],{},"Q: Can it detect inactive WA numbers?","\nA: If you do ",[19,616,617],{},"not"," connect WA (Scan QR), the system cannot know if a number is active\u002Fdead (it only redirects). However, if you do connect WA, you can see online\u002Foffline status.",[15,620,621,624],{},[19,622,623],{},"Q: What if CS A is busy or on leave?","\nA: You can toggle the switch next to CS A's name in the Rotator dashboard. Traffic will automatically be diverted to other active CS members.",{"title":626,"searchDepth":627,"depth":627,"links":628},"",2,[629,638,643,644,645],{"id":57,"depth":627,"text":58,"children":630},[631,633,634,635,636,637],{"id":62,"depth":632,"text":63},3,{"id":69,"depth":632,"text":70},{"id":92,"depth":632,"text":93},{"id":111,"depth":632,"text":112},{"id":134,"depth":632,"text":135},{"id":173,"depth":632,"text":174},{"id":248,"depth":627,"text":249,"children":639},[640,641,642],{"id":266,"depth":632,"text":267},{"id":291,"depth":632,"text":292},{"id":325,"depth":632,"text":326},{"id":369,"depth":627,"text":370},{"id":512,"depth":627,"text":513},{"id":601,"depth":627,"text":602},"whatsapp",null,"Manage your CS team with one smart link. Distribute traffic fairly (Round Robin), track conversions automatically, without requiring WA connection\u002Fscan.","md",{},1,"\u002Fen\u002Fdocs\u002Fwhatsapp",{"keywords":654,"canonical":660,"title":5,"description":648},[655,656,657,658,659],"whatsapp rotator","chat distribution","wa rotator link","round robin whatsapp","tracking wa","\u002Fdocs\u002Fwhatsapp",{"loc":652,"lastmod":662},"2026-03-14","en\u002Fdocs\u002Fwhatsapp\u002Findex",[665,666,667,668],"rotator","link management","team management","sales distribution",true,"6MhP4OD8PXtSxgM21NWGUwzatQWeZVp-OEQbJIhm-MQ"]