[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp-templates":3},{"id":4,"title":5,"body":6,"category":434,"code_examples":435,"demos":435,"description":436,"extension":437,"meta":438,"navigation":435,"order":435,"path":439,"seo":440,"sitemap":441,"stem":443,"tags":444,"toc":448,"videos":435,"__hash__":449},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp-templates.md","Templates and Quick Replies in WhatsApp CRM",{"type":7,"value":8,"toc":422},"minimark",[9,14,18,26,32,37,97,112,116,119,144,208,214,218,221,257,268,272,275,300,303,307,310,346,349,353,373,377,397,401],[10,11,13],"h1",{"id":12},"whatsapp-templates-and-quick-replies","WhatsApp Templates and Quick Replies",[15,16,17],"p",{},"Templates are required to start or continue an official conversation after the 24-hour service window closes. A quick reply stores frequently used text without sending it automatically.",[15,19,20,21,25],{},"Manage both in the Chat workspace opened through ",[22,23,24],"strong",{},"WhatsApp CRM",".",[15,27,28,29,31],{},"Open ",[22,30,24],{}," from the member dashboard.",[33,34,36],"h2",{"id":35},"member-access","Member access",[38,39,40,54],"table",{},[41,42,43],"thead",{},[44,45,46,51],"tr",{},[47,48,50],"th",{"align":49},"left","Role",[47,52,53],{"align":49},"Templates and quick replies",[55,56,57,68,77,87],"tbody",{},[44,58,59,65],{},[60,61,62],"td",{"align":49},[22,63,64],{},"Owner",[60,66,67],{"align":49},"Sync, create, and delete templates or quick replies.",[44,69,70,75],{},[60,71,72],{"align":49},[22,73,74],{},"Admin",[60,76,67],{"align":49},[44,78,79,84],{},[60,80,81],{"align":49},[22,82,83],{},"Staff",[60,85,86],{"align":49},"Use approved templates and reply tools available in Inbox.",[44,88,89,94],{},[60,90,91],{"align":49},[22,92,93],{},"Viewer",[60,95,96],{"align":49},"Read permitted data without creating, editing, deleting, or sending.",[15,98,99,100,103,104,107,108,111],{},"If ",[22,101,102],{},"Sinkron dari Meta",", ",[22,105,106],{},"Buat Template",", or ",[22,109,110],{},"Tambah Quick Reply"," is unavailable, check your role.",[33,113,115],{"id":114},"sync-templates","Sync templates",[15,117,118],{},"The Chat workspace currently shows the action labels below as written.",[120,121,122,126,132,137,141],"ol",{},[123,124,125],"li",{},"Enter the correct Konektor workspace.",[123,127,128,129,131],{},"Click ",[22,130,24],{}," and wait for the Chat workspace to open.",[123,133,28,134,25],{},[22,135,136],{},"Templates",[123,138,128,139,25],{},[22,140,102],{},[123,142,143],{},"Check each template's status in the library.",[38,145,146,156],{},[41,147,148],{},[44,149,150,153],{},[47,151,152],{"align":49},"Status",[47,154,155],{"align":49},"Meaning",[55,157,158,168,178,188,198],{},[44,159,160,165],{},[60,161,162],{"align":49},[22,163,164],{},"PENDING",[60,166,167],{"align":49},"The template is waiting for review or sync confirmation.",[44,169,170,175],{},[60,171,172],{"align":49},[22,173,174],{},"APPROVED",[60,176,177],{"align":49},"The template is ready for Inbox or broadcast use.",[44,179,180,185],{},[60,181,182],{"align":49},[22,183,184],{},"REJECTED",[60,186,187],{"align":49},"Review the reason shown, update the content, and submit it again.",[44,189,190,195],{},[60,191,192],{"align":49},[22,193,194],{},"PAUSED",[60,196,197],{"align":49},"Template delivery is temporarily limited.",[44,199,200,205],{},[60,201,202],{"align":49},[22,203,204],{},"DISABLED",[60,206,207],{"align":49},"The template cannot be used at this time.",[15,209,210,211,213],{},"Templates without message text do not appear in the send list. If message text is still missing after a sync, wait briefly, then click ",[22,212,102],{}," once more.",[33,215,217],{"id":216},"create-a-template","Create a template",[15,219,220],{},"Only owners and admins can complete these steps.",[120,222,223,231,237,240,243,246,251],{},[123,224,225,226,228,229,25],{},"On ",[22,227,136],{},", click ",[22,230,106],{},[123,232,233,234,25],{},"Enter a short, searchable value under ",[22,235,236],{},"Nama Template",[123,238,239],{},"Select a category and language.",[123,241,242],{},"Write the main message. Use variables only for values replaced at send time.",[123,244,245],{},"Add a header or footer only when needed.",[123,247,248,249,25],{},"Review the content, then click ",[22,250,106],{},[123,252,253,254,256],{},"Wait for ",[22,255,174],{}," status before using it.",[15,258,259,260,263,264,267],{},"Use fictional examples when preparing variables. Safe examples include ",[22,261,262],{},"Sample Customer"," and order number ",[22,265,266],{},"ORD-DEMO-001",". Do not put credentials, payment data, or one customer's private data into a template.",[33,269,271],{"id":270},"send-a-template-from-inbox","Send a template from Inbox",[15,273,274],{},"Owners, admins, and staff with conversation access can use an approved template.",[120,276,277,282,285,288,294,297],{},[123,278,28,279,25],{},[22,280,281],{},"Inbox",[123,283,284],{},"Select a conversation.",[123,286,287],{},"Click the document icon beside the message field.",[123,289,290,291,293],{},"Select a template with ",[22,292,174],{}," status.",[123,295,296],{},"Complete every variable with the correct value.",[123,298,299],{},"Review the preview, then send.",[15,301,302],{},"Choose a template that matches the purpose of the message. Do not use a marketing template for customer support simply because it is approved.",[33,304,306],{"id":305},"create-a-quick-reply","Create a quick reply",[15,308,309],{},"A quick reply helps the team prepare recurring text. The text must still be reviewed before sending.",[120,311,312,317,323,327,338,341],{},[123,313,28,314,25],{},[22,315,316],{},"Settings",[123,318,319,320,25],{},"Select ",[22,321,322],{},"Quick Replies",[123,324,128,325,25],{},[22,326,110],{},[123,328,329,330,333,334,337],{},"Enter a clear shortcut, such as ",[22,331,332],{},"pricing"," for the ",[22,335,336],{},"\u002Fpricing"," trigger.",[123,339,340],{},"Enter the reply text.",[123,342,128,343,25],{},[22,344,345],{},"Simpan quick reply",[15,347,348],{},"Use wording that remains accurate for many customers. Avoid prices, stock, dates, or links that change often unless the team updates them regularly.",[33,350,352],{"id":351},"check-before-sending","Check before sending",[354,355,356,359,362,365,368],"ul",{},[123,357,358],{},"Confirm the customer name and order number.",[123,360,361],{},"Complete every variable.",[123,363,364],{},"Test links from a test account before sending them to customers.",[123,366,367],{},"Remove internal information from the message.",[123,369,370,371,25],{},"Confirm that the template is still ",[22,372,174],{},[33,374,376],{"id":375},"features-that-remain-in-konektor","Features that remain in Konektor",[15,378,379,380,103,383,103,386,103,389,392,393,396],{},"Direct Chat templates and quick replies are managed in the Chat workspace. ",[22,381,382],{},"WhatsApp Links (Rotator)",[22,384,385],{},"QR Sessions (advanced)",[22,387,388],{},"Automation Rules",[22,390,391],{},"Custom Domains",", and ",[22,394,395],{},"WhatsApp Branding"," remain in the Konektor dashboard.",[33,398,400],{"id":399},"related-guides","Related guides",[354,402,403,410,416],{},[123,404,405],{},[406,407,409],"a",{"href":408},"\u002Fen\u002Fdocs\u002Funified-inbox","Use Unified Inbox",[123,411,412],{},[406,413,415],{"href":414},"\u002Fen\u002Fdocs\u002Fwhatsapp-official","Connect Official WhatsApp Business",[123,417,418],{},[406,419,421],{"href":420},"\u002Fen\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","Troubleshoot WhatsApp Inbox",{"title":423,"searchDepth":424,"depth":424,"links":425},"",2,[426,427,428,429,430,431,432,433],{"id":35,"depth":424,"text":36},{"id":114,"depth":424,"text":115},{"id":216,"depth":424,"text":217},{"id":270,"depth":424,"text":271},{"id":305,"depth":424,"text":306},{"id":351,"depth":424,"text":352},{"id":375,"depth":424,"text":376},{"id":399,"depth":424,"text":400},"whatsapp",null,"Manage official templates and quick replies in Direct Chat, then use them within each member role.","md",{},"\u002Fen\u002Fdocs\u002Fwhatsapp-templates",{"canonical":439,"title":5,"description":436},{"loc":439,"lastmod":442},"2026-07-18","en\u002Fdocs\u002Fwhatsapp-templates",[434,445,446,447],"templates","quick replies","direct chat",true,"DYbbXceyyJWWf-i-vrT3-qZ91EZJ4AzD6XC8hIXj9-A"]