[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fwhatsapp-official":3},{"id":4,"title":5,"body":6,"category":481,"code_examples":482,"demos":482,"description":483,"extension":484,"meta":485,"navigation":482,"order":482,"path":486,"seo":487,"sitemap":488,"stem":490,"tags":491,"toc":495,"videos":482,"__hash__":496},"docsEn\u002Fen\u002Fdocs\u002Fwhatsapp-official.md","Connect Official WhatsApp Business through WhatsApp CRM",{"type":7,"value":8,"toc":467},"minimark",[9,14,23,29,32,44,49,110,113,117,120,142,145,149,175,178,182,185,229,239,243,308,311,315,318,349,352,356,359,378,386,390,393,420,423,427,430,440,444],[10,11,13],"h1",{"id":12},"connect-official-whatsapp-business","Connect Official WhatsApp Business",[15,16,17,18,22],"p",{},"The ",[19,20,21],"strong",{},"WhatsApp CRM"," menu opens the Chat workspace for official conversations. Your team manages WhatsApp channels, Inbox, templates, and quick replies there under the Konektor identity.",[15,24,25,26,28],{},"Open ",[19,27,21],{}," from the member dashboard.",[15,30,31],{},"Use the official channel for the team Inbox, delivery status, approved templates, and the 24-hour service-window rule.",[33,34,36],"note",{"title":35},"Different from WhatsApp Links (Rotator)",[15,37,38,43],{},[39,40,42],"a",{"href":41},"\u002Fen\u002Fdocs\u002Fwhatsapp","WhatsApp Links (Rotator)"," sends visitors to destination numbers and does not require a Chat connection. Follow this page when your team needs to receive and reply to conversations in one Inbox.",[45,46,48],"h2",{"id":47},"member-access","Member access",[50,51,52,66],"table",{},[53,54,55],"thead",{},[56,57,58,63],"tr",{},[59,60,62],"th",{"align":61},"left","Role",[59,64,65],{"align":61},"What the member can do",[67,68,69,80,90,100],"tbody",{},[56,70,71,77],{},[72,73,74],"td",{"align":61},[19,75,76],{},"Owner",[72,78,79],{"align":61},"Connect and manage official channels, templates, quick replies, and conversations.",[56,81,82,87],{},[72,83,84],{"align":61},[19,85,86],{},"Admin",[72,88,89],{"align":61},"Connect and manage official channels, templates, quick replies, and conversations, except owner-only actions.",[56,91,92,97],{},[72,93,94],{"align":61},[19,95,96],{},"Staff",[72,98,99],{"align":61},"Handle Inbox and permitted CRM work. Staff cannot connect or change a channel.",[56,101,102,107],{},[72,103,104],{"align":61},[19,105,106],{},"Viewer",[72,108,109],{"align":61},"Read conversations and customer data. Viewers cannot send, assign, edit, or connect anything.",[15,111,112],{},"If a management action is unavailable to staff or viewers, that matches their access level.",[45,114,116],{"id":115},"before-you-start","Before you start",[15,118,119],{},"Prepare:",[121,122,123,127,130,133,136,139],"ul",{},[124,125,126],"li",{},"an owner or admin role in the Konektor workspace;",[124,128,129],{},"an active workspace subscription;",[124,131,132],{},"a business-account login with admin access;",[124,134,135],{},"the WhatsApp Business number that you want to connect;",[124,137,138],{},"access to the number's verification method if requested;",[124,140,141],{},"a browser that allows the authorization window.",[15,143,144],{},"Select the correct workspace before opening Chat. If the number is still attached to another official service, complete its migration or release process first.",[45,146,148],{"id":147},"open-the-chat-workspace","Open the Chat workspace",[150,151,152,155,161,172],"ol",{},[124,153,154],{},"Enter the correct Konektor workspace.",[124,156,157,158,160],{},"Click ",[19,159,21],{}," in the main menu.",[124,162,163,164,167,168,171],{},"Wait for ",[19,165,166],{},"Menyiapkan Chat"," and ",[19,169,170],{},"Membuka ruang kerja Chat"," to finish.",[124,173,174],{},"Confirm that the correct workspace name appears.",[15,176,177],{},"Konektor prepares access automatically. You do not need to create another account or copy credentials.",[45,179,181],{"id":180},"connect-the-number","Connect the number",[15,183,184],{},"The Chat workspace currently shows the action labels below as written.",[150,186,187,193,199,202,205,208,211,217,223],{},[124,188,25,189,192],{},[19,190,191],{},"WhatsApp"," in the Chat workspace.",[124,194,157,195,198],{},[19,196,197],{},"Hubungkan WhatsApp",".",[124,200,201],{},"Choose the official connection method that fits how your team uses the number.",[124,203,204],{},"Sign in with a business account that has admin access.",[124,206,207],{},"Select the correct business account and WhatsApp number.",[124,209,210],{},"Complete the verification shown.",[124,212,213,214,198],{},"Return to the Chat workspace and wait for ",[19,215,216],{},"WhatsApp terhubung",[124,218,157,219,222],{},[19,220,221],{},"Segarkan"," if the channel list has not changed.",[124,224,225,226,198],{},"Confirm that the number card shows ",[19,227,228],{},"Aktif",[15,230,231,232,235,236,238],{},"The connection is ready when the number appears on ",[19,233,234],{},"Channel WhatsApp"," with an ",[19,237,228],{}," status. A message that the process started does not mean the number can receive messages yet.",[45,240,242],{"id":241},"understand-channel-status","Understand channel status",[50,244,245,255],{},[53,246,247],{},[56,248,249,252],{},[59,250,251],{"align":61},"Status or screen",[59,253,254],{"align":61},"Meaning and action",[67,256,257,266,275,285,298],{},[56,258,259,263],{},[72,260,261],{"align":61},[19,262,216],{},[72,264,265],{"align":61},"Authorization succeeded. Return to the channel list and check the number.",[56,267,268,272],{},[72,269,270],{"align":61},[19,271,228],{},[72,273,274],{"align":61},"The channel can receive and send messages under WhatsApp rules.",[56,276,277,282],{},[72,278,279],{"align":61},[19,280,281],{},"Nonaktif",[72,283,284],{"align":61},"The channel is not processing messages. An owner or admin must inspect and activate it.",[56,286,287,292],{},[72,288,289],{"align":61},[19,290,291],{},"Setup WhatsApp tidak tersedia",[72,293,294,295,297],{"align":61},"Wait briefly, click ",[19,296,221],{},", then try again.",[56,299,300,305],{},[72,301,302],{"align":61},[19,303,304],{},"Akses WhatsApp dibatasi",[72,306,307],{"align":61},"The current role cannot manage channels. Ask an owner or admin to continue.",[15,309,310],{},"Do not create a second connection for the same number simply because the list did not update immediately.",[45,312,314],{"id":313},"test-an-inbound-message-and-reply","Test an inbound message and reply",[15,316,317],{},"Use a team-owned number as the test sender. Do not use a customer conversation for the first test.",[150,319,320,323,328,334,337,340,343],{},[124,321,322],{},"Send a new message from the test number to the business number.",[124,324,25,325,192],{},[19,326,327],{},"Inbox",[124,329,330,331,198],{},"Select ",[19,332,333],{},"All",[124,335,336],{},"Open the new test conversation.",[124,338,339],{},"Write and send a short reply.",[124,341,342],{},"Wait for the outgoing message status to update.",[124,344,157,345,348],{},[19,346,347],{},"Resolve"," when the test is complete.",[15,350,351],{},"Setup works when the inbound message appears, the test number receives the reply, and you can resolve the conversation.",[45,353,355],{"id":354},"prepare-a-template-for-the-24-hour-window","Prepare a template for the 24-hour window",[15,357,358],{},"A customer message opens the service window for 24 hours. After it closes, the team must use an approved template.",[150,360,361,366,371],{},[124,362,25,363,198],{},[19,364,365],{},"Templates",[124,367,157,368,198],{},[19,369,370],{},"Sinkron dari Meta",[124,372,373,374,377],{},"Confirm that the required template has an ",[19,375,376],{},"APPROVED"," status.",[15,379,380,381,385],{},"Read ",[39,382,384],{"href":383},"\u002Fen\u002Fdocs\u002Fwhatsapp-templates","WhatsApp Templates and Quick Replies"," before testing a conversation outside the 24-hour window.",[45,387,389],{"id":388},"features-that-remain-in-konektor","Features that remain in Konektor",[15,391,392],{},"The Chat workspace manages official channels, Inbox, templates, and quick replies. These features remain in the Konektor dashboard:",[121,394,395,400,405,410,415],{},[124,396,397,399],{},[19,398,42],{},";",[124,401,402,399],{},[19,403,404],{},"QR Sessions (advanced)",[124,406,407,399],{},[19,408,409],{},"Automation Rules",[124,411,412,399],{},[19,413,414],{},"Custom Domains",[124,416,417,198],{},[19,418,419],{},"WhatsApp Branding",[15,421,422],{},"Changes to those features do not connect, disconnect, or move official conversations in the Chat workspace.",[45,424,426],{"id":425},"pause-or-disconnect-only-when-required","Pause or disconnect only when required",[15,428,429],{},"Pausing or disconnecting a channel stops message handling for that number. Confirm that no active conversation is in progress and notify the team first.",[15,431,432,433,435,436,198],{},"Do not pause and reactivate a channel as the first response to a delayed message. Click ",[19,434,221],{},", check channel status, then follow ",[39,437,439],{"href":438},"\u002Fen\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","WhatsApp Inbox Troubleshooting",[45,441,443],{"id":442},"related-guides","Related guides",[121,445,446,452,457,462],{},[124,447,448],{},[39,449,451],{"href":450},"\u002Fen\u002Fdocs\u002Funified-inbox","Use Unified Inbox",[124,453,454],{},[39,455,456],{"href":383},"Manage templates and quick replies",[124,458,459],{},[39,460,461],{"href":438},"Troubleshoot WhatsApp Inbox",[124,463,464],{},[39,465,466],{"href":41},"Create WhatsApp Links (Rotator)",{"title":468,"searchDepth":469,"depth":469,"links":470},"",2,[471,472,473,474,475,476,477,478,479,480],{"id":47,"depth":469,"text":48},{"id":115,"depth":469,"text":116},{"id":147,"depth":469,"text":148},{"id":180,"depth":469,"text":181},{"id":241,"depth":469,"text":242},{"id":313,"depth":469,"text":314},{"id":354,"depth":469,"text":355},{"id":388,"depth":469,"text":389},{"id":425,"depth":469,"text":426},{"id":442,"depth":469,"text":443},"whatsapp",null,"An owner and admin guide to open Direct Chat, connect an official number, and test the team Inbox.","md",{},"\u002Fen\u002Fdocs\u002Fwhatsapp-official",{"canonical":486,"title":5,"description":483},{"loc":486,"lastmod":489},"2026-07-18","en\u002Fdocs\u002Fwhatsapp-official",[481,492,493,494],"official whatsapp business","direct chat","inbox",true,"HWGoEA-nOQgugRvZZyuL2QO5TmCZbGvlHeNbggxyXlc"]