[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Ftroubleshooting\u002Fsumber-hanya-whatsapp":3},{"id":4,"title":5,"body":6,"category":119,"code_examples":120,"demos":120,"description":121,"extension":122,"meta":123,"navigation":120,"order":124,"path":125,"seo":126,"sitemap":131,"stem":133,"tags":134,"toc":139,"videos":120,"__hash__":140},"docsEn\u002Fen\u002Fdocs\u002Ftroubleshooting\u002Fsumber-hanya-whatsapp.md","Lead Source Only Says WhatsApp",{"type":7,"value":8,"toc":114},"minimark",[9,14,32,35,40,100,107],[10,11,13],"h1",{"id":12},"lead-source-only-says-whatsapp","Lead source only says WhatsApp",[15,16,17,18,22,23,27,28,31],"p",{},"Source ",[19,20,21],"strong",{},"ads"," means the message carried ad data: ",[24,25,26],"code",{},"ctwa_clid",", an ad URL, or an ad source type. Without that, the source is ",[19,29,30],{},"WhatsApp"," and the campaign fields can be empty.",[15,33,34],{},"When the campaign name is missing from the message, Konektor uses the referral headline as the fallback campaign name. That headline can be a page title, not the campaign name in Ads Manager. Example: \"Toko Kacamata Senja | Beranda\". The campaign ID stays empty.",[36,37,39],"h2",{"id":38},"how-to-check-one-lead","How to check one lead",[41,42,43,51,60,86,89],"ol",{},[44,45,46,47,50],"li",{},"Open the lead in ",[19,48,49],{},"Leads",".",[44,52,53,54,56,57,59],{},"Read the source. ",[19,55,21],{}," means ad data arrived. ",[19,58,30],{}," means it did not.",[44,61,62,63,66,67],{},"An owner opens ",[19,64,65],{},"Attribution Parameters",".\n",[68,69,70,75,83],"ul",{},[44,71,72,74],{},[24,73,26],{}," is filled: the Click-to-WhatsApp click was read.",[44,76,77,79,80,82],{},[24,78,26],{}," is empty and the source is ",[19,81,30],{},": this message did not carry an ad referral.",[44,84,85],{},"The campaign name looks like a page title, and the campaign ID is empty: Konektor used the referral headline as a fallback name. That is not the campaign name in Ads Manager.",[44,87,88],{},"Confirm the number on the ad is the number connected in Konektor. A different number does not bring the ad referral into this workspace.",[44,90,91,92,94,95,50],{},"Pancake does not forward ",[24,93,26],{},". Kapso forwards it. Channels that do are listed in ",[96,97,99],"a",{"href":98},"\u002Fen\u002Fdocs\u002Fplatform-guides\u002Fclick-to-whatsapp","Click-to-WhatsApp Conversions",[15,101,102,103,106],{},"A visitor code ",[24,104,105],{},"[K-...]"," on a message from a site link ties the click to the recorded visit. A page title pasted into the opening message does not fill the campaign.",[15,108,109,110,50],{},"A higher ad-chat count than the lead count is explained in ",[96,111,113],{"href":112},"\u002Fen\u002Fdocs\u002Ftroubleshooting\u002Fchat-iklan-bukan-lead","An ad chat is not a lead",{"title":115,"searchDepth":116,"depth":116,"links":117},"",2,[118],{"id":38,"depth":116,"text":39},"faq",null,"Source WhatsApp means the message had no ad data. When the referral headline becomes the campaign name, the campaign ID stays empty.","md",{},3,"\u002Fen\u002Fdocs\u002Ftroubleshooting\u002Fsumber-hanya-whatsapp",{"title":13,"description":121,"keywords":127,"canonical":125},[128,129,26,130],"lead source whatsapp","empty campaign","site title referral",{"loc":125,"lastmod":132},"2026-10-12","en\u002Fdocs\u002Ftroubleshooting\u002Fsumber-hanya-whatsapp",[135,136,137,138],"lead source","whatsapp","ctwa","campaign",true,"0eimk7-uwcRoP6i1OYbPAgF053g_DXnwBDcJa5QZYQ8"]