[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Ftroubleshooting\u002Finitiate-checkout":3},{"id":4,"title":5,"body":6,"category":324,"code_examples":325,"demos":325,"description":326,"extension":327,"meta":328,"navigation":325,"order":329,"path":330,"seo":331,"sitemap":338,"stem":340,"tags":341,"toc":346,"videos":347,"__hash__":353},"docsEn\u002Fen\u002Fdocs\u002Ftroubleshooting\u002Finitiate-checkout.md","Why Initiate Checkout Does Not Appear",{"type":7,"value":8,"toc":318},"minimark",[9,14,18,53,87,92,95,171,180,197,201,299,305],[10,11,13],"h1",{"id":12},"why-initiate-checkout-does-not-appear","Why Initiate Checkout does not appear",[15,16,17],"p",{},"There are two causes.",[15,19,20,21,25,26,30,31,34,35,38,39,34,42,44,45,48,49,52],{},"On a ",[22,23,24],"strong",{},"dedicated CTWA dataset",", Events Manager does not show Initiate Checkout. Konektor sends ",[27,28,29],"code",{},"LeadSubmitted"," once, ",[27,32,33],{},"QualifiedLead"," when the status becomes ",[22,36,37],{},"Qualified",", then ",[27,40,41],{},"Purchase",[22,43,41],{},". The ",[22,46,47],{},"Delivery log"," badge for this path is ",[22,50,51],{},"Meta CTWA",".",[15,54,20,55,58,59,62,63,66,67,70,71,74,75,78,79,82,83,86],{},[22,56,57],{},"regular pixel"," (badge ",[22,60,61],{},"CTWA backup"," or ",[22,64,65],{},"Meta CAPI","), Initiate Checkout is sent only from ",[22,68,69],{},"Proposal",", and only when ",[22,72,73],{},"Campaign type"," is ",[22,76,77],{},"Sales",". ",[22,80,81],{},"Contacted"," sends Contact. ",[22,84,85],{},"Responded"," sends Lead.",[88,89,91],"h2",{"id":90},"use-this-not-that","Use this, not that",[15,93,94],{},"Sales preset:",[96,97,98,117],"table",{},[99,100,101],"thead",{},[102,103,104,108,111,114],"tr",{},[105,106,107],"th",{},"Lead status",[105,109,110],{},"Meta event",[105,112,113],{},"Use it for",[105,115,116],{},"Do not",[118,119,120,134,146,159],"tbody",{},[102,121,122,125,128,131],{},[123,124,81],"td",{},[123,126,127],{},"Contact",[123,129,130],{},"The team has greeted the person",[123,132,133],{},"Do not change this to Initiate Checkout",[102,135,136,138,141,144],{},[123,137,85],{},[123,139,140],{},"Lead",[123,142,143],{},"The customer replied",[123,145,133],{},[102,147,148,150,153,156],{},[123,149,69],{},[123,151,152],{},"InitiateCheckout",[123,154,155],{},"A quote or checkout has started",[123,157,158],{},"Do not put this event on Contacted or Responded",[102,160,161,163,165,168],{},[123,162,41],{},[123,164,41],{},[123,166,167],{},"The deal is won",[123,169,170],{},"Do not put Purchase on another status",[15,172,173,174,177,178,52],{},"The ",[22,175,176],{},"Leads"," campaign type has no Proposal row. The built-in Initiate Checkout exists only on ",[22,179,77],{},[15,181,182,183,186,187,62,189,78,191,193,194,196],{},"Changing a cell switches the campaign type to ",[22,184,185],{},"Custom",". On a CTWA dataset, the name you type is still sent as ",[27,188,29],{},[27,190,41],{},[27,192,33],{}," comes only from the ",[22,195,37],{}," status with its default Meta cell. Initiate Checkout still does not appear on that dataset.",[88,198,200],{"id":199},"how-to-check","How to check",[202,203,204,215,224,243,248],"ol",{},[205,206,207,208,211,212,52],"li",{},"Open ",[22,209,210],{},"Tracking & Ads"," > ",[22,213,214],{},"Conversions",[205,216,217,218,220,221,223],{},"Keep ",[22,219,73],{}," on ",[22,222,77],{}," if you want Initiate Checkout on a regular pixel.",[205,225,226,227,230,231,233,234,236,237,239,240,242],{},"In ",[22,228,229],{},"Event for each lead status",", the Meta cell on ",[22,232,69],{}," must be ",[27,235,152],{},". Leave ",[22,238,81],{}," as Contact and ",[22,241,85],{}," as Lead.",[205,244,245,246,52],{},"Move one test lead to ",[22,247,69],{},[205,249,207,250,252,253],{},[22,251,47],{},".\n",[254,255,256,270],"ul",{},[205,257,258,259,62,261,263,264,267,268,52],{},"Badge ",[22,260,61],{},[22,262,65],{},", status ",[22,265,266],{},"Sent",": the event name is ",[27,269,152],{},[205,271,258,272,263,274,267,276,78,278,280,281,283,284,286,287,289,290,292,293,295,296,52],{},[22,273,51],{},[22,275,266],{},[27,277,29],{},[27,279,33],{}," appears after ",[22,282,37],{},", and ",[27,285,41],{}," appears only after the ",[22,288,41],{}," status. A ",[22,291,69],{}," change after ",[27,294,29],{}," was sent shows ",[27,297,298],{},"skipped",[15,300,301,302,304],{},"A built-in event name is sent once per lead on every platform. If Initiate Checkout already went out from another status, ",[22,303,69],{}," does not send it again.",[15,306,307,308,313,314,52],{},"The full status table is in ",[309,310,312],"a",{"href":311},"\u002Fen\u002Fdocs\u002Fadvanced\u002Fconversion-settings","Conversion Settings",". CTWA dataset behavior is in ",[309,315,317],{"href":316},"\u002Fen\u002Fdocs\u002Fplatform-guides\u002Fclick-to-whatsapp","Click-to-WhatsApp Conversions",{"title":319,"searchDepth":320,"depth":320,"links":321},"",2,[322,323],{"id":90,"depth":320,"text":91},{"id":199,"depth":320,"text":200},"faq",null,"Initiate Checkout is sent from Proposal on the Sales campaign type. A CTWA dataset shows LeadSubmitted, not Initiate Checkout.","md",{},1,"\u002Fen\u002Fdocs\u002Ftroubleshooting\u002Finitiate-checkout",{"title":332,"description":326,"keywords":333,"canonical":330},"Why Initiate Checkout is missing",[334,335,336,337],"initiate checkout missing","proposal status","leadsubmitted ctwa","meta event mapping",{"loc":330,"lastmod":339},"2026-10-12","en\u002Fdocs\u002Ftroubleshooting\u002Finitiate-checkout",[342,343,344,345],"initiate checkout","conversion","ctwa","event mapping",true,[348],{"id":349,"title":350,"url":351,"duration":352},"event-muncul-tutorial","Connect a WhatsApp ad until the event shows in Events Manager in 1 minute (Indonesian narration)","https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=hYq4yFrM64M","1:08","3ZHi91yod5YHZICtcFopcpUDcTLaVEsTuxKUKa0FifQ"]