[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fpartner\u002Frepliz":3},{"id":4,"title":5,"body":6,"category":1833,"code_examples":1834,"demos":1834,"description":1835,"extension":1836,"meta":1837,"navigation":1834,"order":1838,"path":1839,"seo":1840,"sitemap":1848,"stem":1858,"tags":1859,"toc":1866,"videos":1867,"__hash__":1873},"docsEn\u002Fen\u002Fdocs\u002Fpartner\u002Frepliz.md","Repliz Integration for Instagram and Messenger DMs",{"type":7,"value":8,"toc":1796},"minimark",[9,14,31,36,99,103,203,207,210,358,361,368,372,375,378,396,402,405,413,416,420,423,453,462,466,472,481,550,596,602,606,612,668,686,690,693,736,745,749,822,835,838,852,856,859,914,920,935,954,958,1001,1015,1021,1025,1028,1073,1078,1081,1089,1095,1100,1119,1122,1126,1148,1152,1165,1168,1171,1175,1181,1190,1196,1200,1203,1207,1213,1217,1227,1231,1241,1260,1263,1266,1270,1274,1287,1290,1346,1351,1354,1357,1393,1396,1432,1435,1439,1454,1471,1475,1478,1484,1493,1497,1500,1503,1508,1514,1518,1521,1565,1569,1702,1706,1715,1769,1773],[10,11,13],"h1",{"id":12},"repliz-integration","Repliz Integration",[15,16,17,18,25,26,30],"p",{},"Connect your Instagram account and Facebook Page in ",[19,20,24],"a",{"href":21,"rel":22},"https:\u002F\u002Frepliz.com",[23],"nofollow","Repliz"," to Konektor. DMs from both channels go to the same ",[27,28,29],"strong",{},"Inbox"," as WhatsApp. New comments from Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and X also go there. Your team reads and replies from one place.",[32,33,35],"h2",{"id":34},"what-you-get","What You Get",[37,38,39,54,60,72,82,89,96],"ul",{},[40,41,42,43,45,46,49,50,53],"li",{},"Instagram and Messenger DMs show in the ",[27,44,29],{},", with your WhatsApp conversations. The channel label is ",[27,47,48],{},"Instagram"," or ",[27,51,52],{},"Messenger",".",[40,55,56,57,59],{},"Your team replies to DMs from the ",[27,58,29],{},". Replies can contain text or JPEG\u002FPNG images.",[40,61,62,63,66,67,71],{},"When ",[27,64,65],{},"Auto-reply"," in ",[19,68,70],{"href":69},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fagentic","Agentic"," is on, the AI agent also replies to Instagram and Messenger DMs. The agent sends its reply directly to the customer.",[40,73,74,75,77,78,53],{},"New comments from the 7 platforms that you connect in Repliz show in the ",[27,76,29],{},". Each comment becomes its own conversation. Read ",[19,79,81],{"href":80},"#comments-from-7-platforms","Comments from 7 platforms",[40,83,84,85,88],{},"Each new DM sender becomes one lead in ",[27,86,87],{},"Leads",". The lead has no phone number.",[40,90,91,92,95],{},"When Meta includes ad data in the DM, the lead has the source ",[27,93,94],{},"ads",". When the lead status changes, Konektor sends an event to Meta.",[40,97,98],{},"A comment does not become a lead. A comment does not send an ad event to Meta.",[32,100,102],{"id":101},"summary","Summary",[104,105,106,119],"table",{},[107,108,109],"thead",{},[110,111,112,116],"tr",{},[113,114,115],"th",{},"Item",[113,117,118],{},"Detail",[120,121,122,131,142,156,171,179,187,195],"tbody",{},[110,123,124,128],{},[125,126,127],"td",{},"Channels",[125,129,130],{},"Instagram DMs and Facebook Messenger, and comments from Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and X",[110,132,133,136],{},[125,134,135],{},"Cost",[125,137,138,141],{},[27,139,140],{},"Gold"," plan in Repliz, from IDR 49,000 for 1 month. You pay Repliz directly.",[110,143,144,147],{},[125,145,146],{},"You copy from Repliz",[125,148,149,152,153],{},[27,150,151],{},"Access Key"," and ",[27,154,155],{},"Secret Key",[110,157,158,161],{},[125,159,160],{},"You paste in Repliz",[125,162,163,164,152,167,170],{},"The ",[27,165,166],{},"URL",[27,168,169],{},"Token"," from Konektor",[110,172,173,176],{},[125,174,175],{},"DM replies from Konektor",[125,177,178],{},"Text or JPEG\u002FPNG images up to 5 MiB, within 24 hours after the last customer message",[110,180,181,184],{},[125,182,183],{},"Comment replies from Konektor",[125,185,186],{},"Text only. The reply is public under the comment. The 24-hour limit does not apply.",[110,188,189,192],{},[125,190,191],{},"Accounts per integration",[125,193,194],{},"One integration holds the accounts you pick in Repliz, at most 20 accounts",[110,196,197,200],{},[125,198,199],{},"Quota in Konektor",[125,201,202],{},"One Repliz integration counts as one partner integration in your plan",[32,204,206],{"id":205},"dm-or-comment","DM or comment",[15,208,209],{},"Konektor receives two types of messages from Repliz. You reply to them in different ways.",[104,211,212,224],{},[107,213,214],{},[110,215,216,218,221],{},[113,217,115],{},[113,219,220],{},"DM",[113,222,223],{},"Comment",[120,225,226,237,260,271,282,293,304,317,327,340],{},[110,227,228,231,234],{},[125,229,230],{},"Platforms",[125,232,233],{},"Instagram and Facebook (Messenger)",[125,235,236],{},"Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and X",[110,238,239,244,250],{},[125,240,241,242],{},"Label in the ",[27,243,29],{},[125,245,246,49,248],{},[27,247,48],{},[27,249,52],{},[125,251,252,255,256,259],{},[27,253,254],{},"Facebook comment",", ",[27,257,258],{},"Threads comment",", and so on",[110,261,262,265,268],{},[125,263,264],{},"One conversation holds",[125,266,267],{},"All messages from one person",[125,269,270],{},"One comment",[110,272,273,276,279],{},[125,274,275],{},"Who sees your reply",[125,277,278],{},"Only the DM sender",[125,280,281],{},"Everyone who opens the post",[110,283,284,287,290],{},[125,285,286],{},"Reply content",[125,288,289],{},"Text or JPEG\u002FPNG images",[125,291,292],{},"Text only",[110,294,295,298,301],{},[125,296,297],{},"Time limit to reply",[125,299,300],{},"24 hours after the last customer message",[125,302,303],{},"None",[110,305,306,311,314],{},[125,307,308,309],{},"Goes to ",[27,310,87],{},[125,312,313],{},"Yes, one lead for each sender",[125,315,316],{},"No",[110,318,319,322,325],{},[125,320,321],{},"Ad event to Meta",[125,323,324],{},"Yes, when the DM carries ad data",[125,326,316],{},[110,328,329,335,337],{},[125,330,331,334],{},[27,332,333],{},"Ignore"," button",[125,336,316],{},[125,338,339],{},"Yes, until you reply",[110,341,342,345,350],{},[125,343,344],{},"Agent auto-reply",[125,346,347,348],{},"Follows ",[27,349,65],{},[125,351,352,353,152,355],{},"Needs ",[27,354,65],{},[27,356,357],{},"Reply to public comments",[15,359,360],{},"Threads, TikTok, YouTube, LinkedIn, and X send comments only. DMs from these platforms do not come to Konektor.",[362,363,365],"tip",{"title":364},"Move private talk to a DM",[15,366,367],{},"Everyone can read a comment reply. Do not write a phone number, an address, a special price, or payment details in a comment reply. Ask the customer to send a DM to your Instagram account or Facebook Page.",[32,369,371],{"id":370},"about-repliz","About Repliz",[15,373,374],{},"Repliz is a tool to manage comments and DMs on social accounts. You sign up and pay Repliz directly, not through Konektor. Konektor uses two keys from your Repliz account.",[15,376,377],{},"How it works:",[379,380,381,384,387,390],"ol",{},[40,382,383],{},"A customer sends a DM to your Instagram account or Facebook Page.",[40,385,386],{},"Repliz receives the DM.",[40,388,389],{},"Repliz sends the DM to Konektor through a webhook. A webhook is a destination address that you enter in Repliz.",[40,391,392,393,395],{},"Konektor shows the DM in the ",[27,394,29],{}," and creates a lead.",[15,397,398,399,401],{},"Comments use the same flow. Konektor shows the comment in the ",[27,400,29],{},", but does not create a lead.",[15,403,404],{},"Konektor uses two things from Repliz:",[37,406,407,410],{},[40,408,409],{},"Instagram DMs and Facebook Messenger.",[40,411,412],{},"New comments from Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and X.",[15,414,415],{},"DMs from other platforms are not in Konektor. Post schedules in Repliz do not go to Konektor. Shopee and WhatsApp through Repliz are not in the account list.",[32,417,419],{"id":418},"prerequisites","Prerequisites",[15,421,422],{},"Before you start, get these items:",[379,424,425,428,433,436,446],{},[40,426,427],{},"An active Repliz account.",[40,429,163,430,432],{},[27,431,140],{}," plan in Repliz. Step 1 shows how to check it.",[40,434,435],{},"An Instagram professional account (Business or Creator), or a Facebook Page that you manage.",[40,437,438,439,49,442,445],{},"Access to Konektor as the ",[27,440,441],{},"Owner",[27,443,444],{},"Admin"," of your workspace.",[40,447,448,449,452],{},"For ad tracking: an active Meta platform in ",[27,450,451],{},"Website Tracking"," (see Step 7).",[362,454,456],{"title":455},"Repliz display language",[15,457,458,459,53],{},"This guide uses Repliz in English. If your Repliz menu uses another language, click the language button at the bottom left of the screen. Select ",[27,460,461],{},"English",[32,463,465],{"id":464},"step-1-check-or-buy-the-gold-plan-in-repliz","Step 1: Check or buy the Gold plan in Repliz",[15,467,468,469,471],{},"The chat feature is open only on the ",[27,470,140],{}," plan. Check your plan first.",[15,473,474,475,480],{},"No Repliz account yet? ",[19,476,479],{"href":477,"rel":478},"https:\u002F\u002Frepliz.com\u002Freferral\u002FlfOKgA",[23],"Sign up for Repliz",". This is a Konektor referral link.",[379,482,483,486,489,495,506,515,522,544],{},[40,484,485],{},"Sign in to the Repliz dashboard.",[40,487,488],{},"Look at the account card at the bottom left of the screen. The card shows the name of your plan.",[40,490,491,492,494],{},"If it says ",[27,493,140],{},", go to Step 2.",[40,496,497,498,501,502,505],{},"If it does not, click ",[27,499,500],{},"Upgrade"," in the left menu, in the ",[27,503,504],{},"Other"," section.",[40,507,508,509,512,513,53],{},"On the ",[27,510,511],{},"Plan"," tab, select ",[27,514,140],{},[40,516,517,518,521],{},"Under ",[27,519,520],{},"Select a Period",", select one period.",[40,523,517,524,527,528,531,532,535,536,539],{},[27,525,526],{},"Payment Method",", select ",[27,529,530],{},"Duitku"," (QRIS, VA, e-wallet) or ",[27,533,534],{},"PayPal"," (credit card).",[537,538],"br",{},[540,541],"img",{"alt":542,"src":543},"The Upgrade page in Repliz with the Plan tab, the Gold plan selected, the period choices, and the payment methods; the account name and photo are blurred","\u002Fimages\u002Fdocs\u002Frepliz-plan-gold.webp",[40,545,546,547,549],{},"Follow the payment screens to the end. The account card shows ",[27,548,140],{}," after the payment succeeds.",[104,551,552,562],{},[107,553,554],{},[110,555,556,559],{},[113,557,558],{},"Gold plan period",[113,560,561],{},"Price",[120,563,564,572,580,588],{},[110,565,566,569],{},[125,567,568],{},"1 month",[125,570,571],{},"IDR 49,000",[110,573,574,577],{},[125,575,576],{},"3 months",[125,578,579],{},"IDR 135,000",[110,581,582,585],{},[125,583,584],{},"6 months",[125,586,587],{},"IDR 235,000",[110,589,590,593],{},[125,591,592],{},"12 months",[125,594,595],{},"IDR 420,000",[15,597,598,599,601],{},"These prices are valid on 30 September 2026. Repliz can change its prices. Check the ",[27,600,500],{}," page before you pay.",[32,603,605],{"id":604},"step-2-connect-your-instagram-and-facebook-accounts-in-repliz","Step 2: Connect your Instagram and Facebook accounts in Repliz",[15,607,608,609,53],{},"Skip this step if your account already shows in ",[27,610,611],{},"Account Integration",[379,613,614,620,630,650,653,656],{},[40,615,616,617,619],{},"Click ",[27,618,611],{}," in the left menu.",[40,621,616,622,625,626,629],{},[27,623,624],{},"+ Integration"," at the top right. The number next to it, for example ",[27,627,628],{},"15\u002F200",", shows the accounts in use and the limit.",[40,631,632,633,636,637,640,641,643,644,646],{},"In the ",[27,634,635],{},"Connect Platform"," window, click the platform that you want to connect. For DMs, pick ",[27,638,639],{},"Facebook"," (Page) or ",[27,642,48],{}," (Account). For comments only, you can also pick Threads, TikTok, YouTube, LinkedIn, or X.",[537,645],{},[540,647],{"alt":648,"src":649},"The Connect Platform window in Repliz with Facebook, Instagram, and other platforms; the account names in the background are blurred","\u002Fimages\u002Fdocs\u002Frepliz-connect-platform.webp",[40,651,652],{},"Sign in with the Facebook or Instagram account that you manage.",[40,654,655],{},"Select the Page or account that you want to connect. Allow all the permissions that Repliz asks for.",[40,657,658,659,661,662,664],{},"Go back to ",[27,660,611],{},". The new account shows in the list, and the platform name is under the account name.",[537,663],{},[540,665],{"alt":666,"src":667},"The Account Integration page in Repliz with a list of Instagram and Facebook accounts; the account names and photos are blurred","\u002Fimages\u002Fdocs\u002Frepliz-accounts.webp",[669,670,672],"warning",{"title":671},"A personal account cannot connect",[15,673,674,675,678,679,678,682,685],{},"Repliz accepts a Facebook Page, not a personal profile. Repliz also accepts only an Instagram professional account. Change the account type in the Instagram app: ",[27,676,677],{},"Settings and activity"," > ",[27,680,681],{},"Account type and tools",[27,683,684],{},"Switch to professional account",". The menu can look a little different between app versions.",[32,687,689],{"id":688},"step-3-get-the-access-key-and-secret-key","Step 3: Get the Access Key and Secret Key",[15,691,692],{},"You copy the two keys one at a time. Paste each key in Konektor before you copy the next key.",[379,694,695,705,710,724,730],{},[40,696,697,698,701,702,704],{},"In the left menu of Repliz, click ",[27,699,700],{},"Setting"," (in the ",[27,703,504],{}," section). The settings menu opens.",[40,706,616,707,53],{},[27,708,709],{},"Public API",[40,711,712,713,152,715,717,718,720],{},"Find the ",[27,714,151],{},[27,716,155],{}," fields at the top of the page.",[537,719],{},[540,721],{"alt":722,"src":723},"The Setting > Public API page in Repliz with the Access Key and Secret Key fields; both values are blurred","\u002Fimages\u002Fdocs\u002Frepliz-public-api.webp",[40,725,726,727,729],{},"Click the copy icon at the end of the ",[27,728,151],{}," field.",[40,731,732,733,735],{},"Do not copy the ",[27,734,155],{}," now. Go to Step 4.",[669,737,739],{"title":738},"Keep the keys secret",[15,740,741,742,744],{},"The Access Key and Secret Key give full access to your Repliz account. Do not share them. Do not click the round arrow icon next to ",[27,743,155],{},". That icon makes a new Secret Key, and the old key stops working at once.",[32,746,748],{"id":747},"step-4-paste-the-keys-in-konektor","Step 4: Paste the keys in Konektor",[379,750,751,754,763,779,790,795,800,805,815,818],{},[40,752,753],{},"Open Konektor in a new tab. Sign in as the Owner or Admin.",[40,755,756,757,678,760,53],{},"Open ",[27,758,759],{},"Settings",[27,761,762],{},"Integrations",[40,764,712,765,767,768,771,772,775,776,778],{},[27,766,24],{}," card. Click ",[27,769,770],{},"Connect",". The ",[27,773,774],{},"Add Partner Integration"," form opens with ",[27,777,24],{}," selected.",[40,780,781,782,785,786,53],{},"Enter a name that you can recognize in ",[27,783,784],{},"Integration Name",", for example ",[787,788,789],"code",{},"My Shop DMs",[40,791,792,793,53],{},"Paste the Access Key in ",[27,794,151],{},[40,796,797,798,729],{},"Go to Repliz. Click the copy icon at the end of the ",[27,799,155],{},[40,801,802,803,53],{},"Go back to Konektor. Paste the Secret Key in ",[27,804,155],{},[40,806,632,807,810,811,814],{},[27,808,809],{},"Accounts for the Inbox"," section, click ",[27,812,813],{},"Find accounts",". Konektor shows the Instagram, Facebook, Threads, TikTok, YouTube, LinkedIn, and X accounts from your Repliz account.",[40,816,817],{},"Tick the accounts whose DMs or comments you want to receive. Pick at least one account and at most 20 accounts.",[40,819,616,820,53],{},[27,821,770],{},[15,823,163,824,827,828,830,831,834],{},[27,825,826],{},"One more step in Repliz"," window opens. Keep that window open and go to Step 5. The new ",[27,829,24],{}," card shows ",[27,832,833],{},"Pending"," until the first DM arrives.",[15,836,837],{},"Notes:",[37,839,840,846,849],{},[40,841,842,843,845],{},"If only one account can be picked, Konektor ticks it and fills in ",[27,844,784],{}," for you.",[40,847,848],{},"An account that another Repliz integration already uses cannot be picked. The reason is written under the account name.",[40,850,851],{},"Konektor does not show the two keys again after you save them.",[32,853,855],{"id":854},"step-5-paste-the-url-and-token-in-repliz","Step 5: Paste the URL and token in Repliz",[15,857,858],{},"Konektor cannot fill in the webhook in Repliz for you. You paste the URL and token yourself.",[379,860,861,872,880,885,892,897,908],{},[40,862,632,863,865,866,869,870,53],{},[27,864,826],{}," window, click ",[27,867,868],{},"Copy"," next to ",[27,871,166],{},[40,873,874,875,678,877,53],{},"Go to Repliz. Open ",[27,876,700],{},[27,878,879],{},"Webhook",[40,881,882,883,729],{},"Paste the URL in the ",[27,884,166],{},[40,886,887,888,869,890,53],{},"Go back to Konektor. Click ",[27,889,868],{},[27,891,169],{},[40,893,894,895,729],{},"Go to Repliz. Paste the token in the ",[27,896,169],{},[40,898,616,899,53,902,904],{},[27,900,901],{},"Save",[537,903],{},[540,905],{"alt":906,"src":907},"The Setting > Webhook page in Repliz with the URL and Token fields, the Save button, and the webhook history; the URL and token are blurred","\u002Fimages\u002Fdocs\u002Frepliz-webhook.webp",[40,909,887,910,913],{},[27,911,912],{},"Got it"," to close the window.",[15,915,163,916,919],{},[27,917,918],{},"History Webhook"," section in Repliz records each delivery. A delivery that succeeds has a green check mark.",[15,921,922,923,678,925,927,928,931,932,934],{},"If the window in Konektor is already closed, open ",[27,924,759],{},[27,926,762],{},". Click ",[27,929,930],{},"URL and token"," on the ",[27,933,24],{}," card.",[362,936,938],{"title":937},"Lost or leaked token",[15,939,508,940,942,943,927,945,927,948,951,952,53],{},[27,941,24],{}," card, click ",[27,944,930],{},[27,946,947],{},"Make a new token",[27,949,950],{},"Yes, make a new token"," to confirm. The old token stops working at once. Paste the new token in Repliz. Click ",[27,953,901],{},[32,955,957],{"id":956},"step-6-send-a-test-dm-and-find-it-in-the-inbox","Step 6: Send a test DM and find it in the Inbox",[379,959,960,966,979,982,985],{},[40,961,962,963,53],{},"From another Instagram or Facebook account, send a DM to the account that you connected. Write a short text, for example ",[787,964,965],{},"hello",[40,967,968,969,678,972,974,975,49,977,53],{},"In Konektor, open ",[27,970,971],{},"Conversations",[27,973,29],{},". The new conversation shows with the label ",[27,976,48],{},[27,978,52],{},[40,980,981],{},"Open the conversation. Reply with text.",[40,983,984],{},"Open the Instagram or Messenger app on the sender account. Your reply shows there.",[40,986,756,987,678,989,771,991,830,993,996,997,1000],{},[27,988,759],{},[27,990,762],{},[27,992,24],{},[27,994,995],{},"Connected"," and the ",[27,998,999],{},"Last DM"," time for that account.",[15,1002,1003,1004,255,1007,1010,1011,1014],{},"The next DMs from the same person go to the same conversation and the same lead. Photos, videos, and voice messages show as labels such as ",[787,1005,1006],{},"[Image]",[787,1008,1009],{},"[Video]",", and ",[787,1012,1013],{},"[Audio]",". Open the Instagram or Messenger app to see the file.",[15,1016,1017,1018,53],{},"A reply that is sent outside Konektor, for example from the Instagram app or from the Repliz dashboard, can also show in the same conversation with the label ",[27,1019,1020],{},"Sent from another device",[32,1022,1024],{"id":1023},"step-7-run-a-click-to-message-ad-and-check-the-source","Step 7: Run a Click-to-Message ad and check the source",[15,1026,1027],{},"A Click-to-Message ad opens a Messenger or Instagram Direct chat when a person clicks your ad. Konektor reads the ad data when Meta includes it in the DM.",[379,1029,1030,1040,1043,1046,1049,1060],{},[40,1031,1032,1033,1035,1036,53],{},"Make sure the Meta platform is active in ",[27,1034,451],{},". If it is not, follow ",[19,1037,1039],{"href":1038},"\u002Fen\u002Fdocs\u002Fplatform-guides\u002Fmeta-capi","Setup Meta Conversions API (CAPI)",[40,1041,1042],{},"In Meta Ads Manager, create a Click-to-Message ad. Select Messenger or Instagram as the chat destination.",[40,1044,1045],{},"Use the same Facebook Page or Instagram account that you picked in Step 4.",[40,1047,1048],{},"From another account, click the ad. Send one DM in the chat that opens.",[40,1050,968,1051,1053,1054,1056,1057,53],{},[27,1052,87],{},". A lead from the ad shows the source ",[27,1055,94],{},". A lead from a normal DM shows the source ",[27,1058,1059],{},"social",[40,1061,756,1062,678,1065,1068,1069,1072],{},[27,1063,1064],{},"Conversion",[27,1066,1067],{},"Sync Logs",". The status ",[787,1070,1071],{},"accepted"," means Meta accepted the event from that lead.",[15,1074,1075,1076,53],{},"Without an active Meta platform, no event goes to Meta. The lead is still saved and shows in ",[27,1077,87],{},[32,1079,81],{"id":1080},"comments-from-7-platforms",[15,1082,163,1083,1085,1086,1088],{},[27,1084,29],{}," shows new comments from seven platforms that you connect in Repliz: Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and X. Pick the accounts of these platforms in the ",[27,1087,809],{}," section (Step 4).",[15,1090,1091,1092,1094],{},"The Repliz ",[27,1093,140],{}," plan is still necessary.",[1096,1097,1099],"h3",{"id":1098},"test-a-comment","Test a comment",[379,1101,1102,1105,1114,1116],{},[40,1103,1104],{},"From another account, write a comment on a post of the account that you connected.",[40,1106,968,1107,678,1109,1111,1112,53],{},[27,1108,971],{},[27,1110,29],{},". The new conversation shows with the platform comment label, for example ",[27,1113,258],{},[40,1115,981],{},[40,1117,1118],{},"Open the post in its app. Your reply shows under that comment.",[15,1120,1121],{},"A new comment usually shows in a few seconds. If it does not show yet, wait up to 10 minutes.",[1096,1123,1125],{"id":1124},"how-a-comment-conversation-looks","How a comment conversation looks",[37,1127,1128,1131,1142,1145],{},[40,1129,1130],{},"Each comment becomes its own conversation.",[40,1132,1133,1134,255,1136,255,1139,1141],{},"The channel label names the platform: ",[27,1135,254],{},[27,1137,1138],{},"Instagram comment",[27,1140,258],{},", and so on.",[40,1143,1144],{},"The short title or caption of the post shows at the top as context.",[40,1146,1147],{},"A comment does not need an ad ID, a visitor code, or a phone number to show or to get a reply. A DM does not need them also.",[1096,1149,1151],{"id":1150},"reply-to-a-comment","Reply to a comment",[379,1153,1154,1159,1162],{},[40,1155,1156,1157,53],{},"Open the comment conversation in the ",[27,1158,29],{},[40,1160,1161],{},"Write your reply. A comment reply is text only. Images, voice messages, files, and templates are not available.",[40,1163,1164],{},"Send the reply.",[15,1166,1167],{},"The reply is public. It shows under that comment on the original platform. Anyone who opens the post can read it. After the reply is sent, Repliz marks the comment as done.",[15,1169,1170],{},"The 24-hour limit does not apply to comments. It applies only to Instagram and Messenger DMs.",[1096,1172,1174],{"id":1173},"ignore-a-comment","Ignore a comment",[15,1176,1177,1178,1180],{},"A comment conversation that has no reply from Konektor has an ",[27,1179,333],{}," button.",[379,1182,1183,1187],{},[40,1184,616,1185,53],{},[27,1186,333],{},[40,1188,1189],{},"Konektor marks the comment as ignored in Repliz and closes the conversation.",[15,1191,1192,1193,1195],{},"This button does not delete the comment. It does not like the comment. If it fails, the conversation stays open. Click ",[27,1194,333],{}," again.",[1096,1197,1199],{"id":1198},"late-comments","Late comments",[15,1201,1202],{},"Repliz sends new comments to Konektor. Konektor also checks for new comments on a regular basis, about every 10 minutes. A comment that arrives late still comes in.",[1096,1204,1206],{"id":1205},"a-comment-is-not-a-lead","A comment is not a lead",[15,1208,1209,1210,1212],{},"A comment does not create a lead in ",[27,1211,87],{},". A comment does not send an ad event to Meta. A DM keeps the lead rules that this page describes.",[1096,1214,1216],{"id":1215},"auto-reply-for-comments","Auto-reply for comments",[15,1218,1219,1220,1223,1224,1226],{},"The AI agent can reply to public comments. This feature is off by default. Turn it on in ",[19,1221,70],{"href":1222},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fagentic#reply-to-public-comments"," with the ",[27,1225,357],{}," switch.",[32,1228,1230],{"id":1229},"send-an-image-from-the-inbox","Send an image from the Inbox",[15,1232,1233,1234,1237,1238,1240],{},"Image sending requires the ",[27,1235,1236],{},"Storage Addon"," on your Repliz account, in addition to the ",[27,1239,140],{}," chat plan.",[379,1242,1243,1248,1251,1254,1257],{},[40,1244,1245,1246,53],{},"Open an Instagram or Messenger conversation in the ",[27,1247,29],{},[40,1249,1250],{},"Select a JPEG or PNG image with the attachment button.",[40,1252,1253],{},"Use a file of 5 MiB (5,242,880 bytes) or less.",[40,1255,1256],{},"Add a caption if necessary.",[40,1258,1259],{},"Send the image.",[15,1261,1262],{},"You can also paste an image from the clipboard. Repliz does not send videos, audio, documents, stickers, or voice messages.",[15,1264,1265],{},"If the message says delivery is uncertain, check the conversation in Instagram, Messenger, or Repliz before you send another message.\nThe retry button is unavailable for this result to prevent duplicate messages.",[32,1267,1269],{"id":1268},"fix-problems","Fix Problems",[1096,1271,1273],{"id":1272},"dms-are-not-arriving","DMs are not arriving",[15,1275,1276,1277,1279,1280,1282,1283,1286],{},"A ",[27,1278,24],{}," card with the status ",[27,1281,995],{}," shows the link ",[27,1284,1285],{},"Not receiving DMs? Follow the recovery steps",". The link shows when an account has no DM, or its last DM is more than 3 days old.",[15,1288,1289],{},"Check in this order:",[379,1291,1292,1301,1314,1325,1334],{},[40,1293,1294,1295,701,1298,1300],{},"In Repliz, click ",[27,1296,1297],{},"Conversation",[27,1299,29],{}," section). Look for your test DM.",[40,1302,1303,1304,1306,1307,678,1309,1311,1312,53],{},"If the DM shows in ",[27,1305,1297],{}," but not in Konektor, open ",[27,1308,700],{},[27,1310,879],{}," in Repliz. Make sure the URL and token are the same as in Konektor. Make sure you clicked ",[27,1313,901],{},[40,1315,1316,1317,1319,1320,1322],{},"Look at the ",[27,1318,918],{}," section. The newest deliveries must have a green check mark. If you made a new token, paste that token in Repliz again.",[537,1321],{},[540,1323],{"alt":1324,"src":907},"The History Webhook section in Repliz, below the URL and Token fields. A delivery that succeeded has a green check mark; the URL and token are blurred",[40,1326,1327,1328,931,1331,1333],{},"In Konektor, click ",[27,1329,1330],{},"Manage accounts",[27,1332,24],{}," card. Make sure the account is ticked.",[40,1335,1336,1337,1339,1340,1343,1344,53],{},"If the DM does not show in ",[27,1338,1297],{}," in Repliz, the problem is between Instagram or Facebook and Repliz. For Instagram, follow the recovery below. For Messenger, click ",[27,1341,1342],{},"Reconnect"," for that Page in ",[27,1345,611],{},[1347,1348,1350],"h4",{"id":1349},"instagram-account-recovery","Instagram account recovery",[15,1352,1353],{},"The symptom: the Instagram account shows as connected in Repliz, but new DMs do not reach Repliz and Konektor. The message access permission in Instagram can be off. Turn it on. Then connect the account again in Repliz.",[15,1355,1356],{},"In the Instagram app on your phone, sign in as the professional account that you connected:",[379,1358,1359,1369,1374,1379,1384],{},[40,1360,756,1361,1364,1365,1368],{},[27,1362,1363],{},"Profile",". Tap the ",[27,1366,1367],{},"☰"," menu at the top right.",[40,1370,1371,1372,53],{},"Tap ",[27,1373,677],{},[40,1375,1371,1376,53],{},[27,1377,1378],{},"Messages and story replies",[40,1380,1371,1381,53],{},[27,1382,1383],{},"Message controls",[40,1385,517,1386,1389,1390,53],{},[27,1387,1388],{},"Connected tools",", turn on ",[27,1391,1392],{},"Allow access to messages",[15,1394,1395],{},"Then in Repliz:",[379,1397,1398,1403,1420,1423],{},[40,1399,756,1400,1402],{},[27,1401,611],{},". Find that Instagram account.",[40,1404,1405,1406,1409,1410,771,1412,1414,1415,1417],{},"Click the ",[27,1407,1408],{},"..."," menu on that account card. Click ",[27,1411,1342],{},[27,1413,1408],{}," menu is at the top right of each account card.",[537,1416],{},[540,1418],{"alt":1419,"src":667},"The Account Integration page in Repliz. Each account card has a ... menu at the top right; account names and photos are blurred",[40,1421,1422],{},"Sign in with the same Instagram account. Allow all the permissions that Repliz asks for.",[40,1424,1425,1426,1428,1429,1431],{},"From another account, send one test DM. The DM shows in ",[27,1427,1297],{}," in Repliz, then in the ",[27,1430,29],{}," in Konektor.",[15,1433,1434],{},"The menus in Instagram and Repliz can look a little different between versions.",[1096,1436,1438],{"id":1437},"the-last-dm-time-is-empty","The last DM time is empty",[15,1440,163,1441,830,1443,1446,1447,678,1450,1453],{},[27,1442,24],{},[27,1444,1445],{},"No DM received"," when no DM has reached Konektor. The ",[27,1448,1449],{},"Connection",[27,1451,1452],{},"Connection Status"," page shows the same note for each account.",[379,1455,1456,1459,1465],{},[40,1457,1458],{},"Send one test DM from another account (Step 6).",[40,1460,1461,1462,1464],{},"Reload the ",[27,1463,762],{}," page.",[40,1466,1467,1468,53],{},"If the note stays empty, follow the checks in ",[19,1469,1273],{"href":1470},"#dms-are-not-arriving",[1096,1472,1474],{"id":1473},"the-plan-is-not-gold","The plan is not Gold",[15,1476,1477],{},"Konektor shows this message when your Repliz plan does not include chat:",[1479,1480,1481],"blockquote",{},[15,1482,1483],{},"Your Repliz plan does not include chat. Activate the Gold plan in Repliz, then try again.",[15,1485,1486,1487,1489,1490,1492],{},"Activate the ",[27,1488,140],{}," plan in Repliz (Step 1). Then click ",[27,1491,813],{}," again in Konektor.",[1096,1494,1496],{"id":1495},"a-reply-is-rejected-after-24-hours","A reply is rejected after 24 hours",[15,1498,1499],{},"This rule applies only to Instagram and Messenger DMs. Comments have no 24-hour limit.",[15,1501,1502],{},"Instagram and Messenger allow a DM reply only within 24 hours after the last customer message. A DM has no template to open the conversation again. Konektor shows this message under the reply:",[1479,1504,1505],{},[15,1506,1507],{},"Not sent. The customer has not written in the last 24 hours. Reply after the customer writes again.",[15,1509,1510,1511,1513],{},"Wait until the customer writes again. Then reply from the ",[27,1512,29],{}," as usual.",[1096,1515,1517],{"id":1516},"other-replies-that-are-not-sent","Other replies that are not sent",[15,1519,1520],{},"Konektor shows one of these messages under the failed reply:",[104,1522,1523,1536],{},[107,1524,1525],{},[110,1526,1527,1530,1533],{},[113,1528,1529],{},"Message in Konektor",[113,1531,1532],{},"Cause",[113,1534,1535],{},"What to do",[120,1537,1538,1550],{},[110,1539,1540,1543,1546],{},[125,1541,1542],{},"Not sent. You can reply to this contact only after the customer writes again.",[125,1544,1545],{},"Konektor has no conversation to reply in for this contact.",[125,1547,1510,1548,53],{},[27,1549,29],{},[110,1551,1552,1555,1558],{},[125,1553,1554],{},"Not sent. The chat provider is not responding. Send it again in a few minutes.",[125,1556,1557],{},"Repliz has a problem.",[125,1559,1560,1561,1564],{},"For a known failure, wait a few minutes. Click ",[27,1562,1563],{},"Try again"," only when the button is available.",[1096,1566,1568],{"id":1567},"other-messages-when-you-connect-an-account","Other messages when you connect an account",[104,1570,1571,1581],{},[107,1572,1573],{},[110,1574,1575,1577,1579],{},[113,1576,1529],{},[113,1578,1532],{},[113,1580,1535],{},[120,1582,1583,1599,1611,1624,1640,1651,1662,1675,1686],{},[110,1584,1585,1588,1591],{},[125,1586,1587],{},"Repliz did not accept this Access Key or Secret Key. Copy them again from the Repliz dashboard.",[125,1589,1590],{},"The key is wrong, cut short, or replaced.",[125,1592,1593,1594,678,1596,1598],{},"Copy both keys again from ",[27,1595,700],{},[27,1597,709],{}," (Step 3).",[110,1600,1601,1604,1606],{},[125,1602,1603],{},"Repliz is not responding. Try again in a few minutes.",[125,1605,1557],{},[125,1607,1608,1609,1195],{},"Wait a few minutes. Click ",[27,1610,813],{},[110,1612,1613,1616,1619],{},[125,1614,1615],{},"This Repliz account has no Instagram or Facebook account. Connect one in Repliz first, then search again.",[125,1617,1618],{},"Repliz has no account that Konektor can use.",[125,1620,1621,1622,53],{},"Connect an account in Repliz (Step 2). Click ",[27,1623,813],{},[110,1625,1626,1629,1632],{},[125,1627,1628],{},"Reconnect this account in Repliz first.",[125,1630,1631],{},"The account connection in Repliz is broken.",[125,1633,616,1634,66,1636,927,1638,53],{},[27,1635,1342],{},[27,1637,611],{},[27,1639,813],{},[110,1641,1642,1645,1648],{},[125,1643,1644],{},"Another Repliz integration already uses it.",[125,1646,1647],{},"Another integration in this workspace already uses the account.",[125,1649,1650],{},"Pick another account, or delete the old integration.",[110,1652,1653,1656,1659],{},[125,1654,1655],{},"This account is already connected to another workspace.",[125,1657,1658],{},"Another workspace uses the account.",[125,1660,1661],{},"Remove the account from the integration in the other workspace, or use another account.",[110,1663,1664,1667,1670],{},[125,1665,1666],{},"That account is not in your Repliz. Find the accounts again.",[125,1668,1669],{},"You removed the account in Repliz.",[125,1671,616,1672,1674],{},[27,1673,813],{}," again. Pick an account from the list.",[110,1676,1677,1680,1683],{},[125,1678,1679],{},"Pick at least one account.",[125,1681,1682],{},"No account is ticked.",[125,1684,1685],{},"Tick one account or more.",[110,1687,1688,1691,1694],{},[125,1689,1690],{},"One integration holds at most 20 accounts. Clear some accounts, then try again.",[125,1692,1693],{},"You ticked more than 20 accounts.",[125,1695,1696,1697,49,1699,1195],{},"Clear ticks until 20 accounts or fewer remain. Click ",[27,1698,770],{},[27,1700,1701],{},"Save accounts",[32,1703,1705],{"id":1704},"manage-the-integration-after-you-connect","Manage the Integration After You Connect",[15,1707,756,1708,678,1710,771,1712,1714],{},[27,1709,759],{},[27,1711,762],{},[27,1713,24],{}," card has these buttons:",[104,1716,1717,1727],{},[107,1718,1719],{},[110,1720,1721,1724],{},[113,1722,1723],{},"Button",[113,1725,1726],{},"Function",[120,1728,1729,1741,1753,1761],{},[110,1730,1731,1735],{},[125,1732,1733],{},[27,1734,930],{},[125,1736,1737,1738,1740],{},"Shows the URL and token again. The ",[27,1739,947],{}," button is in that window.",[110,1742,1743,1747],{},[125,1744,1745],{},[27,1746,1330],{},[125,1748,1749,1750,1752],{},"Adds or removes accounts. Click ",[27,1751,1701],{}," to save. Accounts that are not ticked are removed.",[110,1754,1755,1758],{},[125,1756,1757],{},"Pencil icon",[125,1759,1760],{},"Replaces the Access Key and Secret Key. Fill them in only if you made new keys in Repliz.",[110,1762,1763,1766],{},[125,1764,1765],{},"Trash icon",[125,1767,1768],{},"Deletes the integration. Konektor asks you to confirm. You cannot undo this action.",[32,1770,1772],{"id":1771},"next-steps","Next Steps",[37,1774,1775,1780,1786,1790],{},[40,1776,1777],{},[19,1778,29],{"href":1779},"\u002Fen\u002Fdocs\u002Funified-inbox",[40,1781,1782],{},[19,1783,1785],{"href":1784},"\u002Fen\u002Fdocs\u002Fleads","Leads Page",[40,1787,1788],{},[19,1789,1039],{"href":1038},[40,1791,1792],{},[19,1793,1795],{"href":1794},"\u002Fen\u002Fdocs\u002Fpartner","Konektor Partner Integrations",{"title":1797,"searchDepth":1798,"depth":1798,"links":1799},"",2,[1800,1801,1802,1803,1804,1805,1806,1807,1808,1809,1810,1811,1812,1822,1823,1831,1832],{"id":34,"depth":1798,"text":35},{"id":101,"depth":1798,"text":102},{"id":205,"depth":1798,"text":206},{"id":370,"depth":1798,"text":371},{"id":418,"depth":1798,"text":419},{"id":464,"depth":1798,"text":465},{"id":604,"depth":1798,"text":605},{"id":688,"depth":1798,"text":689},{"id":747,"depth":1798,"text":748},{"id":854,"depth":1798,"text":855},{"id":956,"depth":1798,"text":957},{"id":1023,"depth":1798,"text":1024},{"id":1080,"depth":1798,"text":81,"children":1813},[1814,1816,1817,1818,1819,1820,1821],{"id":1098,"depth":1815,"text":1099},3,{"id":1124,"depth":1815,"text":1125},{"id":1150,"depth":1815,"text":1151},{"id":1173,"depth":1815,"text":1174},{"id":1198,"depth":1815,"text":1199},{"id":1205,"depth":1815,"text":1206},{"id":1215,"depth":1815,"text":1216},{"id":1229,"depth":1798,"text":1230},{"id":1268,"depth":1798,"text":1269,"children":1824},[1825,1826,1827,1828,1829,1830],{"id":1272,"depth":1815,"text":1273},{"id":1437,"depth":1815,"text":1438},{"id":1473,"depth":1815,"text":1474},{"id":1495,"depth":1815,"text":1496},{"id":1516,"depth":1815,"text":1517},{"id":1567,"depth":1815,"text":1568},{"id":1704,"depth":1798,"text":1705},{"id":1771,"depth":1798,"text":1772},"integrations",null,"Connect Repliz to Konektor: check the Gold plan, copy the Access Key and Secret Key, paste the URL and token, then get DMs in the Inbox.","md",{},8,"\u002Fen\u002Fdocs\u002Fpartner\u002Frepliz",{"keywords":1841,"canonical":1839,"title":5,"description":1835},[1842,1843,1844,1845,1846,1847],"repliz integration","repliz.com","instagram dm","messenger dm","click to message","instagram inbox",{"loc":1839,"images":1849,"lastmod":1857},[1850,1851,1852,1853,1854,1855,1856],{"loc":543},{"loc":649},{"loc":667},{"loc":723},{"loc":907},{"loc":907},{"loc":667},"2026-10-09","en\u002Fdocs\u002Fpartner\u002Frepliz",[1860,1861,1862,1863,1864,1865],"repliz","instagram","messenger","dm","inbox","integration",true,[1868],{"id":1869,"title":1870,"url":1871,"duration":1872},"repliz-tutorial","How to connect Repliz to Konektor in 1 minute (Indonesian narration)","https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=z9-CL-R59fo","1:03","KGQD9CeE1EIOVqBOfFU0RpZqBIFjsI5IC8i5OavK9xc"]