[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fpartner\u002Fqontak":3},{"id":4,"title":5,"body":6,"category":398,"code_examples":399,"demos":399,"description":400,"extension":401,"meta":402,"navigation":399,"order":377,"path":403,"seo":404,"sitemap":412,"stem":414,"tags":415,"toc":420,"videos":399,"__hash__":421},"docsEn\u002Fen\u002Fdocs\u002Fpartner\u002Fqontak.md","Qontak WhatsApp Integration - Auto Lead Sync",{"type":7,"value":8,"toc":375},"minimark",[9,14,23,28,31,48,62,66,71,77,81,114,124,128,131,156,163,167,170,174,177,203,207,210,214,221,225,290,304,308,312,319,337,341,347,357,361],[10,11,13],"h1",{"id":12},"qontak-whatsapp-integration","Qontak WhatsApp Integration",[15,16,17,18,22],"p",{},"Connect your Mekari Qontak account with Konektor so that every incoming WhatsApp message from customers is automatically saved as a ",[19,20,21],"strong",{},"Lead"," in your Konektor database.",[24,25,27],"h2",{"id":26},"prerequisites","Prerequisites",[15,29,30],{},"Before starting, ensure you have:",[32,33,34,42],"ol",{},[35,36,37,38,41],"li",{},"Active ",[19,39,40],{},"Mekari Qontak Account",".",[35,43,44,47],{},[19,45,46],{},"Access Token"," from Mekari (obtainable from Developer Portal or Qontak Dashboard).",[49,50,52],"info",{"title":51},"Don't have a Qontak account yet?",[15,53,54,55],{},"Register Qontak via this link: ",[56,57,61],"a",{"href":58,"rel":59},"https:\u002F\u002Fwww.qontak.com\u002Fschedule_demo?referral_code=MPPTJDA",[60],"nofollow","Register Qontak",[24,63,65],{"id":64},"setup-guide","Setup Guide",[67,68,70],"h3",{"id":69},"_1-get-qontak-token","1. Get Qontak Token",[15,72,73,74,76],{},"You need an OAuth ",[19,75,46],{}," (Bearer Token) from Mekari Qontak. This token authorizes Konektor to read incoming messages.",[67,78,80],{"id":79},"_2-connect-in-konektor","2. Connect in Konektor",[32,82,83,86,96,106,109],{},[35,84,85],{},"Login to Konektor Dashboard.",[35,87,88,89,92,93,41],{},"Go to ",[19,90,91],{},"Integrations"," > ",[19,94,95],{},"Partner Integrations",[35,97,98,99,102,103,41],{},"Click ",[19,100,101],{},"+ Add Integration"," and select ",[19,104,105],{},"Qontak",[35,107,108],{},"Enter the Token obtained in step 1.",[35,110,98,111,41],{},[19,112,113],{},"Save",[49,115,117],{"title":116},"Pending Status",[15,118,119,120,123],{},"After saving, the integration status will be ",[19,121,122],{},"Pending",". This is normal as connection verification is pending.",[67,125,127],{"id":126},"_3-verify-connection-mandatory","3. Verify Connection (Mandatory)",[15,129,130],{},"This is the most crucial step. To ensure messages are received, we must confirm the connection.",[32,132,133,139,146,149],{},[35,134,135,136,138],{},"Find your ",[19,137,122],{}," Qontak integration.",[35,140,141,142,145],{},"Click the ",[19,143,144],{},"Verify Connection"," button (shield\u002Fcheck icon).",[35,147,148],{},"Wait for the success message.",[35,150,151,152,155],{},"Status will change to ",[19,153,154],{},"Active"," (green).",[157,158,160],"tip",{"title":159},"Automated Webhook",[15,161,162],{},"When you click Verify, our system automatically configures the webhook in your Qontak account. No manual technical setup required.",[24,164,166],{"id":165},"automated-tracking-features","Automated Tracking Features",[15,168,169],{},"Beyond saving contacts, this integration features advanced tracking capabilities:",[67,171,173],{"id":172},"_1-click-to-whatsapp-ads-ctwa-support","1. Click to WhatsApp Ads (CTWA) Support",[15,175,176],{},"If you run Facebook\u002FInstagram Ads directing to Qontak WhatsApp:",[178,179,180,188,194],"ul",{},[35,181,182,183,187],{},"Konektor automatically detects ad parameters (",[184,185,186],"code",{},"ctwa_clid",") passed by Qontak.",[35,189,190,193],{},[19,191,192],{},"Auto Lead Creation",": Creates new lead data with accurate ad attribution.",[35,195,196,199,200,202],{},[19,197,198],{},"Conversion Event",": Automatically sends ",[184,201,21],{}," event to Meta Pixel\u002FCAPI for ad optimization.",[67,204,206],{"id":205},"_2-visitor-identification","2. Visitor Identification",[15,208,209],{},"The system can identify website visitors who chat to Qontak WhatsApp if they previously visited a website with Konektor Pixel installed.",[24,211,213],{"id":212},"filtering-with-room-tags","Filtering with Room Tags",[15,215,216,217,220],{},"You can filter which messages are processed by automation rules using ",[19,218,219],{},"Room Tags"," from Qontak.",[67,222,224],{"id":223},"how-to-use","How to Use",[32,226,227,245,251,257],{},[35,228,229,230,233,234,237,238,237,241,244],{},"In Qontak Dashboard, add ",[19,231,232],{},"Tags"," to the chat room (e.g., ",[184,235,236],{},"VIP",", ",[184,239,240],{},"Order",[184,242,243],{},"Complaint",").",[35,246,247,248,41],{},"In Konektor, create a new ",[19,249,250],{},"Automation Rule",[35,252,253,254,256],{},"Select ",[19,255,219],{}," condition.",[35,258,259,260],{},"Enter the tag value you want to filter:\n",[178,261,262,270],{},[35,263,264,267,268,244],{},[19,265,266],{},"Exact Match",": Enter the exact tag name (e.g., ",[184,269,236],{},[35,271,272,275,276,279,280,283,284,237,287,244],{},[19,273,274],{},"Contains",": Use format ",[184,277,278],{},"contains:word"," (e.g., ",[184,281,282],{},"contains:promo"," to match ",[184,285,286],{},"promo-jan",[184,288,289],{},"promo-feb",[157,291,293],{"title":292},"Use Case",[15,294,295,296,299,300,303],{},"Use this filter to prioritize leads. For example, only process messages with tag ",[184,297,298],{},"Sales"," for checkout automation, while ",[184,301,302],{},"Support"," tags are ignored or routed to the CS team.",[24,305,307],{"id":306},"troubleshooting","Troubleshooting",[67,309,311],{"id":310},"verification-failed","Verification Failed",[15,313,314,315,318],{},"If status changes to ",[19,316,317],{},"Error"," after clicking Verify:",[178,320,321,324,334],{},[35,322,323],{},"Check if your Token is valid (Tokens can expire).",[35,325,326,327,330,331,41],{},"Ensure the Token has scopes for ",[184,328,329],{},"chat"," or ",[184,332,333],{},"omnichannel",[35,335,336],{},"Try creating a new integration with a fresh Token.",[67,338,340],{"id":339},"messages-not-received","Messages Not Received",[15,342,343,344,346],{},"If status is ",[19,345,154],{}," but WhatsApp messages don't appear in Konektor:",[32,348,349,354],{},[35,350,98,351,353],{},[19,352,144],{}," again to refresh the connection.",[35,355,356],{},"Ensure your WhatsApp number in Qontak is active\u002Fonline.",[24,358,360],{"id":359},"next-steps","Next Steps",[178,362,363,369],{},[35,364,365],{},[56,366,368],{"href":367},"\u002Fdocs\u002Fwhatsapp\u002Fautomation","Create Automation Rules",[35,370,371],{},[56,372,374],{"href":373},"\u002Fmember\u002Fowner\u002Fleads","View Leads Data",{"title":376,"searchDepth":377,"depth":377,"links":378},"",2,[379,380,386,390,393,397],{"id":26,"depth":377,"text":27},{"id":64,"depth":377,"text":65,"children":381},[382,384,385],{"id":69,"depth":383,"text":70},3,{"id":79,"depth":383,"text":80},{"id":126,"depth":383,"text":127},{"id":165,"depth":377,"text":166,"children":387},[388,389],{"id":172,"depth":383,"text":173},{"id":205,"depth":383,"text":206},{"id":212,"depth":377,"text":213,"children":391},[392],{"id":223,"depth":383,"text":224},{"id":306,"depth":377,"text":307,"children":394},[395,396],{"id":310,"depth":383,"text":311},{"id":339,"depth":383,"text":340},{"id":359,"depth":377,"text":360},"integrations",null,"Guide on how to connect Qontak WhatsApp with Konektor to automatically save contacts from incoming messages.","md",{},"\u002Fen\u002Fdocs\u002Fpartner\u002Fqontak",{"keywords":405,"canonical":411,"title":5,"description":400},[406,407,408,409,410],"qontak integration","mekari qontak","whatsapp api","crm integration","auto lead","\u002Fdocs\u002Fpartner\u002Fqontak",{"loc":403,"lastmod":413},"2026-01-24","en\u002Fdocs\u002Fpartner\u002Fqontak",[416,417,418,419],"qontak","mekari","whatsapp","integration",true,"CbWoEC5s_oVGSTaBv9HthD_8OcQ8IdHXUmEsb537RP8"]