[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fpartner\u002Fqiscus":3},{"id":4,"title":5,"body":6,"category":334,"code_examples":335,"demos":335,"description":336,"extension":337,"meta":338,"navigation":335,"order":339,"path":340,"seo":341,"sitemap":350,"stem":352,"tags":353,"toc":358,"videos":335,"__hash__":359},"docsEn\u002Fen\u002Fdocs\u002Fpartner\u002Fqiscus.md","Qiscus WhatsApp Integration - Auto Lead Sync",{"type":7,"value":8,"toc":315},"minimark",[9,14,18,23,52,56,59,80,84,89,96,121,125,173,184,188,195,198,213,217,224,237,241,245,259,263,271,286,290,298,302],[10,11,13],"h1",{"id":12},"qiscus-whatsapp-integration","Qiscus WhatsApp Integration",[15,16,17],"p",{},"Connect your Qiscus Multichannel Chat account with Konektor. This feature allows every WhatsApp message from customers to be automatically captured as a Lead, complete with auto-reply and status tracking features.",[19,20,22],"h2",{"id":21},"why-integrate-with-qiscus","Why Integrate with Qiscus?",[24,25,26,34,40,46],"ul",{},[27,28,29,33],"li",{},[30,31,32],"strong",{},"Zero-Config Webhook",": Konektor automatically registers the webhook URL to your Qiscus App.",[27,35,36,39],{},[30,37,38],{},"Real-time Sync",": Incoming messages are recorded in the Leads dashboard instantly.",[27,41,42,45],{},[30,43,44],{},"Rich Media Support",": Supports Text, Image, Video, Document, and Location messages.",[27,47,48,51],{},[30,49,50],{},"Secure",": Automatic signature validation for data security (HMAC-SHA256).",[19,53,55],{"id":54},"prerequisites","Prerequisites",[15,57,58],{},"Before starting, ensure you have:",[60,61,62,68,74],"ol",{},[27,63,64,67],{},[30,65,66],{},"Qiscus Multichannel Account",": With active WhatsApp Business API service.",[27,69,70,73],{},[30,71,72],{},"Admin Access",": To the Qiscus dashboard to view App ID and Secret Key.",[27,75,76,79],{},[30,77,78],{},"Konektor Plan",": Starter plan or higher.",[19,81,83],{"id":82},"setup-guide","Setup Guide",[85,86,88],"h3",{"id":87},"_1-get-qiscus-credentials","1. Get Qiscus Credentials",[15,90,91,92,95],{},"Login to your Qiscus Multichannel dashboard and find the following information in ",[30,93,94],{},"Settings > App Information",":",[24,97,98,109,115],{},[27,99,100,103,104,108],{},[30,101,102],{},"App ID",": Unique application code (e.g., ",[105,106,107],"code",{},"qiscus-app-123",")",[27,110,111,114],{},[30,112,113],{},"Secret Key",": Secret key for webhook validation",[27,116,117,120],{},[30,118,119],{},"Channel ID",": Specific ID for your WhatsApp channel (usually a number)",[85,122,124],{"id":123},"_2-connect-in-konektor-dashboard","2. Connect in Konektor Dashboard",[60,126,127,138,144,151,168],{},[27,128,129,130,133,134,137],{},"Go to ",[30,131,132],{},"Integrations"," > ",[30,135,136],{},"Partner Integrations",".",[27,139,140,141,137],{},"Click ",[30,142,143],{},"+ Add Integration",[27,145,146,147,150],{},"Select ",[30,148,149],{},"Qiscus"," from the partner list.",[27,152,153,154],{},"Enter the credentials obtained in step 1:\n",[24,155,156,160,164],{},[27,157,158],{},[105,159,102],{},[27,161,162],{},[105,163,113],{},[27,165,166],{},[105,167,119],{},[27,169,140,170,137],{},[30,171,172],{},"Save & Connect",[174,175,177],"tip",{"title":176},"Auto-Webhook Magic",[15,178,179,180,183],{},"When you click \"Save & Connect\", Konektor automatically contacts the Qiscus API to register our Webhook URL. You ",[30,181,182],{},"DO NOT"," need to set up webhooks manually in the Qiscus dashboard!",[85,185,187],{"id":186},"_3-verify-status","3. Verify Status",[15,189,190,191,194],{},"Once connected, the integration status will change to ",[30,192,193],{},"Active"," (Green).",[15,196,197],{},"You can perform a simple test:",[60,199,200,203,210],{},[27,201,202],{},"Send a WhatsApp message to your business number from a personal number.",[27,204,205,206,209],{},"Open the ",[30,207,208],{},"Leads"," menu in Konektor.",[27,211,212],{},"The new message should appear as a new Lead (or update an existing one) within seconds.",[19,214,216],{"id":215},"automation-features","Automation Features",[15,218,219,220,223],{},"Once Qiscus integration is active, all incoming WhatsApp messages are automatically synced as Leads in Konektor. You can then use ",[30,221,222],{},"Automation Rules"," to automate various actions based on specific conditions.",[174,225,227],{"title":226},"Complete Automation Guide",[15,228,229,230,137],{},"To learn how to create automation rules, trigger conditions, and available automated actions, please read the full documentation at ",[30,231,232],{},[233,234,236],"a",{"href":235},"\u002Fdocs\u002Fwhatsapp\u002Fautomation","WhatsApp Automation Rules",[19,238,240],{"id":239},"troubleshooting","Troubleshooting",[85,242,244],{"id":243},"integration-failed-to-connect","Integration Failed to Connect",[15,246,247,250,251,254,255,258],{},[30,248,249],{},"Error",": \"Invalid channelId: ... Qiscus API expects a valid positive integer.\"\n",[30,252,253],{},"Solution",": Ensure the Channel ID you entered is a ",[30,256,257],{},"pure number"," (no spaces or letters). Qiscus Channel IDs are usually integers.",[85,260,262],{"id":261},"lead-not-appearing","Lead Not Appearing",[15,264,265,268,269,95],{},[30,266,267],{},"Symptom",": Message received in Qiscus but not showing in Konektor.\n",[30,270,253],{},[60,272,273,276,279],{},[27,274,275],{},"Ensure your Qiscus subscription is active.",[27,277,278],{},"Check if App ID and Secret Key are correct (sometimes swapped).",[27,280,281,282,285],{},"Try clicking ",[30,283,284],{},"Re-connect"," in the Konektor dashboard to re-trigger webhook registration.",[85,287,289],{"id":288},"webhook-error","Webhook Error",[15,291,292,294,295,297],{},[30,293,267],{},": Log error \"Signature mismatch\".\n",[30,296,253],{},": This means the Secret Key entered in Konektor differs from the one in the Qiscus dashboard. Please update the Secret Key in Konektor.",[19,299,301],{"id":300},"next-steps","Next Steps",[24,303,304,309],{},[27,305,306],{},[233,307,308],{"href":235},"Learn WhatsApp Automation Rules",[27,310,311],{},[233,312,314],{"href":313},"\u002Fmember\u002Fowner\u002Fleads","View Leads Data",{"title":316,"searchDepth":317,"depth":317,"links":318},"",2,[319,320,321,327,328,333],{"id":21,"depth":317,"text":22},{"id":54,"depth":317,"text":55},{"id":82,"depth":317,"text":83,"children":322},[323,325,326],{"id":87,"depth":324,"text":88},3,{"id":123,"depth":324,"text":124},{"id":186,"depth":324,"text":187},{"id":215,"depth":317,"text":216},{"id":239,"depth":317,"text":240,"children":329},[330,331,332],{"id":243,"depth":324,"text":244},{"id":261,"depth":324,"text":262},{"id":288,"depth":324,"text":289},{"id":300,"depth":317,"text":301},"integrations",null,"Complete guide to integrating Qiscus WhatsApp Business API with Konektor for automated lead sync and centralized message management.","md",{},1,"\u002Fen\u002Fdocs\u002Fpartner\u002Fqiscus",{"keywords":342,"canonical":349,"title":5,"description":336},[343,344,345,346,347,348],"qiscus integration","whatsapp api","automated lead sync","qiscus webhook","omnichannel","crm integration","\u002Fdocs\u002Fpartner\u002Fqiscus",{"loc":340,"lastmod":351},"2026-01-24","en\u002Fdocs\u002Fpartner\u002Fqiscus",[354,355,356,357],"qiscus","whatsapp","integration","automation",true,"U0m3NdRHiXFoCfi4p6MC6cnbkPGZmsUNUobY2uhLCHE"]