[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fpartner\u002Fpancake":3},{"id":4,"title":5,"body":6,"category":160,"code_examples":161,"demos":161,"description":162,"extension":163,"meta":164,"navigation":161,"order":161,"path":165,"seo":166,"sitemap":167,"stem":169,"tags":161,"toc":170,"videos":161,"__hash__":171},"docsEn\u002Fen\u002Fdocs\u002Fpartner\u002Fpancake.md","Pancake WhatsApp",{"type":7,"value":8,"toc":153},"minimark",[9,14,18,23,72,76,87,122,125,129],[10,11,13],"h1",{"id":12},"pancake-whatsapp-integration","Pancake WhatsApp Integration",[15,16,17],"p",{},"Konektor now supports Pancake WhatsApp webhooks so your rules can react instantly whenever new conversations arrive.",[19,20,22],"h2",{"id":21},"setup-steps","Setup Steps",[24,25,26,34,50,65],"ol",{},[27,28,29,30],"li",{},"Visit the Pancake webhook activation guide and enable webhooks in your Pancake account:\n",[31,32,33],"code",{},"https:\u002F\u002Fdocs.pancake.biz\u002Fpancake\u002Fst-f12\u002Fst-p2?lang=en",[27,35,36,37,41,42,45,46,49],{},"Copy the ",[38,39,40],"strong",{},"Webhook URL"," from the Partner Integrations modal in Konektor and send it to Pancake support along with your Pancake ",[31,43,44],{},"page_id"," or page URL (a Pancake Webhooks subscription with ",[38,47,48],{},"2 slots"," is required for messaging events).",[27,51,52,53,56,57,60,61,64],{},"Paste the URL into Pancake's ",[38,54,55],{},"Page Tools > Webhooks"," and request verification. The integration stays ",[38,58,59],{},"pending"," until Pancake sends the ",[31,62,63],{},"{ \"verify_partner\": true }"," handshake.",[27,66,67,68,71],{},"Once the handshake is received, the integration is automatically marked ",[38,69,70],{},"active"," and rules start processing messages.",[19,73,75],{"id":74},"payload-overview","Payload Overview",[15,77,78,79,82,83,86],{},"Pancake delivers ",[31,80,81],{},"event_type: \"messaging\""," payloads under ",[31,84,85],{},"data.message",". Konektor extracts:",[88,89,90,96,108,116],"ul",{},[27,91,92,95],{},[31,93,94],{},"from",": sanitized phone number (digits only)",[27,97,98,101,102,105,106],{},[31,99,100],{},"message",": ",[31,103,104],{},"original_message"," or fallback ",[31,107,100],{},[27,109,110,112,113],{},[31,111,44],{},": used as ",[31,114,115],{},"channelId",[27,117,118,121],{},[31,119,120],{},"tags"," and attachments for rule conditions",[15,123,124],{},"Rules evaluate the normalized message the same way as other partners - even when the integration is still pending.",[19,126,128],{"id":127},"best-practices","Best Practices",[88,130,131,146],{},[27,132,133,134,137,138,141,142,145],{},"Use conditions like ",[31,135,136],{},"partner_source == pancake",", ",[31,139,140],{},"contains",", or ",[31,143,144],{},"lead_status"," so actions run only for Pancake events.",[27,147,148,149,152],{},"Provide ",[31,150,151],{},"page_customer_id"," when available to help lead matching.",{"title":154,"searchDepth":155,"depth":155,"links":156},"",2,[157,158,159],{"id":21,"depth":155,"text":22},{"id":74,"depth":155,"text":75},{"id":127,"depth":155,"text":128},"integrations",null,"Guide for connecting Pancake to trigger automation rules in Konektor.","md",{},"\u002Fen\u002Fdocs\u002Fpartner\u002Fpancake",{"title":5,"description":162},{"loc":165,"lastmod":168},"2026-01-30","en\u002Fdocs\u002Fpartner\u002Fpancake",true,"AuGzeFEf96sgCpmH6PMRFi31bMPcd6-s45ecAqZJGCg"]