[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fpartner\u002Fkirimchat":3},{"id":4,"title":5,"body":6,"category":654,"code_examples":655,"demos":655,"description":656,"extension":657,"meta":658,"navigation":655,"order":659,"path":660,"seo":661,"sitemap":669,"stem":671,"tags":672,"toc":678,"videos":655,"__hash__":679},"docsEn\u002Fen\u002Fdocs\u002Fpartner\u002Fkirimchat.md","kirim.chat Multi-Channel Messaging Integration",{"type":7,"value":8,"toc":629},"minimark",[9,14,23,28,31,59,77,81,84,94,104,108,113,152,159,163,170,193,200,204,278,282,304,308,336,340,418,422,426,470,474,526,530,537,543,546,550,554,561,569,573,576,592,596,602,610,614],[10,11,13],"h1",{"id":12},"kirimchat-integration","kirim.chat Integration",[15,16,17,18,22],"p",{},"Connect your kirim.chat account with Konektor to automatically save incoming customer messages as ",[19,20,21],"strong",{},"Leads"," in your Konektor database.",[24,25,27],"h2",{"id":26},"about-kirimchat","About kirim.chat",[15,29,30],{},"kirim.chat is a multi-channel messaging platform supporting:",[32,33,34,41,47,53],"ul",{},[35,36,37,40],"li",{},[19,38,39],{},"WhatsApp Business API (WABA)"," - Official API from Meta",[35,42,43,46],{},[19,44,45],{},"COEX"," - WhatsApp without business verification",[35,48,49,52],{},[19,50,51],{},"Instagram"," - Direct Message",[35,54,55,58],{},[19,56,57],{},"Messenger"," - Facebook Messenger",[60,61,63],"tip",{"title":62},"Affordable Pricing",[15,64,65,66,69,70],{},"Starting from ",[19,67,68],{},"IDR 25,000\u002Fmonth"," with WABA & COEX support. ",[71,72,76],"a",{"href":73,"rel":74},"https:\u002F\u002Fapp.kirim.chat\u002Fen\u002Fregister?ref=d7of4vy2",[75],"nofollow","Sign up for kirim.chat",[24,78,80],{"id":79},"prerequisites","Prerequisites",[15,82,83],{},"Before starting, make sure you have:",[85,86,87],"ol",{},[35,88,89,90,93],{},"An active ",[19,91,92],{},"kirim.chat account",".",[95,96,98],"info",{"title":97},"Don't have a kirim.chat account?",[15,99,100,101],{},"Sign up for kirim.chat here: ",[71,102,76],{"href":73,"rel":103},[75],[24,105,107],{"id":106},"how-to-integrate","How to Integrate",[109,110,112],"h3",{"id":111},"_1-create-integration-in-konektor","1. Create Integration in Konektor",[85,114,115,118,128,138,141,147],{},[35,116,117],{},"Login to Konektor Dashboard.",[35,119,120,121,124,125,93],{},"Go to ",[19,122,123],{},"Integrations"," > ",[19,126,127],{},"Partner Integrations",[35,129,130,131,134,135,93],{},"Click ",[19,132,133],{},"+ Add Integration"," and select ",[19,136,137],{},"kirim.chat",[35,139,140],{},"Enter integration name (e.g., \"kirim.chat WhatsApp\").",[35,142,143,146],{},[19,144,145],{},"Do NOT fill in Webhook Secret yet"," - leave it empty.",[35,148,130,149,93],{},[19,150,151],{},"Save",[153,154,156],"warning",{"title":155},"Important: Integration Order",[15,157,158],{},"kirim.chat requires a Webhook URL before you can obtain a Webhook Secret. Follow the steps below in order.",[109,160,162],{"id":161},"_2-copy-webhook-url","2. Copy Webhook URL",[15,164,165,166,169],{},"After creating the integration, an instruction popup will appear with the ",[19,167,168],{},"Webhook URL",":",[85,171,172,179],{},[35,173,174,175,178],{},"Click the ",[19,176,177],{},"Copy"," button on the displayed URL.",[35,180,181,182],{},"The URL format:\n",[183,184,189],"pre",{"className":185,"code":187,"language":188},[186],"language-text","https:\u002F\u002F[domain]\u002Fapi\u002Fwebhooks\u002Fpartners\u002Fkirimchat\u002F[integrationId]\n","text",[190,191,187],"code",{"__ignoreMap":192},"",[15,194,195,196,199],{},"You can also view the URL anytime by clicking the ",[19,197,198],{},"View Webhook"," button (link icon) on the integration card.",[109,201,203],{"id":202},"_3-configure-webhook-in-kirimchat","3. Configure Webhook in kirim.chat",[85,205,206,214,222,227,268,272],{},[35,207,208,209,93],{},"Login to ",[71,210,213],{"href":211,"rel":212},"https:\u002F\u002Fapp.kirim.chat",[75],"kirim.chat dashboard",[35,215,120,216,124,219,93],{},[19,217,218],{},"Developers",[19,220,221],{},"Webhooks",[35,223,130,224,93],{},[19,225,226],{},"Create Webhook",[35,228,229,230],{},"Fill in the form:\n",[32,231,232,241,247,253,259],{},[35,233,234,237,238],{},[19,235,236],{},"Name",": ",[190,239,240],{},"Konektor",[35,242,243,246],{},[19,244,245],{},"URL",": Paste webhook URL from Konektor",[35,248,249,252],{},[19,250,251],{},"Permissions",": Check all available permissions",[35,254,255,258],{},[19,256,257],{},"Events",": Check all (Message Received, Sent, Delivered, Read, Failed)",[35,260,261,264,265],{},[19,262,263],{},"Channels",": Select ",[19,266,267],{},"WhatsApp",[35,269,130,270,93],{},[19,271,226],{},[35,273,274,277],{},[19,275,276],{},"Copy the Webhook Secret"," displayed after creating the webhook.",[109,279,281],{"id":280},"_4-enter-webhook-secret-in-konektor","4. Enter Webhook Secret in Konektor",[85,283,284,287,293,300],{},[35,285,286],{},"Return to Konektor Dashboard.",[35,288,174,289,292],{},[19,290,291],{},"edit"," icon (pencil) on kirim.chat integration.",[35,294,295,296,299],{},"Enter ",[19,297,298],{},"Webhook Secret"," from kirim.chat dashboard.",[35,301,130,302,93],{},[19,303,151],{},[109,305,307],{"id":306},"_5-test-the-connection","5. Test the Connection",[85,309,310,317,320,326],{},[35,311,312,313,316],{},"Make sure the kirim.chat integration is ",[19,314,315],{},"Active"," after saving the Webhook Secret.",[35,318,319],{},"Send a test message from WhatsApp to your kirim.chat number.",[35,321,322,323,325],{},"Open the ",[19,324,21],{}," page to confirm the message appears as a lead\u002Finteraction.",[35,327,328,329,332,333,93],{},"If the status is still ",[19,330,331],{},"Pending",", open the integration card and click ",[19,334,335],{},"Enter Secret",[24,337,339],{"id":338},"events-processed","Events Processed",[341,342,343,356],"table",{},[344,345,346],"thead",{},[347,348,349,353],"tr",{},[350,351,352],"th",{},"Event",[350,354,355],{},"Action",[357,358,359,370,380,393,407],"tbody",{},[347,360,361,367],{},[362,363,364],"td",{},[190,365,366],{},"message.received",[362,368,369],{},"Processed - inbound, creates\u002Fupdates lead, and evaluates rules",[347,371,372,377],{},[362,373,374],{},[190,375,376],{},"message.sent",[362,378,379],{},"Processed - outbound, updates lead interaction\u002Frules (does not create new lead)",[347,381,382,387],{},[362,383,384],{},[190,385,386],{},"message.delivered",[362,388,389,390,392],{},"Processed - outbound, treated like ",[190,391,376],{}," for compatibility",[347,394,395,400],{},[362,396,397],{},[190,398,399],{},"message.read",[362,401,402,403,406],{},"Ignored (",[190,404,405],{},"not_a_message",")",[347,408,409,414],{},[362,410,411],{},[190,412,413],{},"message.failed",[362,415,402,416,406],{},[190,417,405],{},[24,419,421],{"id":420},"data-synchronized","Data Synchronized",[109,423,425],{"id":424},"customer-information","Customer Information",[341,427,428,438],{},[344,429,430],{},[347,431,432,435],{},[350,433,434],{},"Field",[350,436,437],{},"Description",[357,439,440,450,460],{},[347,441,442,447],{},[362,443,444],{},[190,445,446],{},"customer_phone",[362,448,449],{},"Customer phone number",[347,451,452,457],{},[362,453,454],{},[190,455,456],{},"customer_name",[362,458,459],{},"Customer name (if available)",[347,461,462,467],{},[362,463,464],{},[190,465,466],{},"customer_id",[362,468,469],{},"Customer ID in kirim.chat",[109,471,473],{"id":472},"message","Message",[341,475,476,484],{},[344,477,478],{},[347,479,480,482],{},[350,481,434],{},[350,483,437],{},[357,485,486,496,506,516],{},[347,487,488,493],{},[362,489,490],{},[190,491,492],{},"content",[362,494,495],{},"Message content",[347,497,498,503],{},[362,499,500],{},[190,501,502],{},"message_type",[362,504,505],{},"Message type (text, image, video, audio, document, location)",[347,507,508,513],{},[362,509,510],{},[190,511,512],{},"channel",[362,514,515],{},"Channel (whatsapp, instagram, messenger)",[347,517,518,523],{},[362,519,520],{},[190,521,522],{},"timestamp",[362,524,525],{},"Message timestamp",[24,527,529],{"id":528},"signature-verification","Signature Verification",[15,531,532,533,536],{},"kirim.chat uses ",[19,534,535],{},"HMAC-SHA256"," to verify webhooks:",[183,538,541],{"className":539,"code":540,"language":188},[186],"X-KirimChat-Signature: sha256=xxxxxx\n",[190,542,540],{"__ignoreMap":192},[15,544,545],{},"Konektor will verify this signature using the Webhook Secret you entered to ensure the webhook is from kirim.chat.",[24,547,549],{"id":548},"troubleshooting","Troubleshooting",[109,551,553],{"id":552},"invalid-signature","Invalid Signature",[15,555,556,557,560],{},"If you get ",[19,558,559],{},"Invalid signature"," error:",[85,562,563,566],{},[35,564,565],{},"Make sure Webhook Secret in Konektor matches the one in kirim.chat dashboard.",[35,567,568],{},"If unsure, create a new webhook in kirim.chat and update the secret in Konektor.",[109,570,572],{"id":571},"messages-not-coming-through","Messages Not Coming Through",[15,574,575],{},"If messages are not reaching Konektor:",[85,577,578,581,586,589],{},[35,579,580],{},"Make sure webhook URL is correct in kirim.chat dashboard.",[35,582,583,584,93],{},"Make sure selected channel is ",[19,585,267],{},[35,587,588],{},"Make sure the Webhook Secret has been saved on the integration card.",[35,590,591],{},"Check error log in the integration card.",[109,593,595],{"id":594},"error-status","Error Status",[15,597,598,599,169],{},"If status changes to ",[19,600,601],{},"Error",[85,603,604,607],{},[35,605,606],{},"Update Webhook Secret with a new one.",[35,608,609],{},"Save the integration again, then send a WhatsApp test message.",[24,611,613],{"id":612},"next-steps","Next Steps",[32,615,616,622],{},[35,617,618],{},[71,619,621],{"href":620},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fautomation","Create Automation Rules",[35,623,624,625,628],{},"Open ",[19,626,627],{},"Leads Data"," in the dashboard.",{"title":192,"searchDepth":630,"depth":630,"links":631},2,[632,633,634,642,643,647,648,653],{"id":26,"depth":630,"text":27},{"id":79,"depth":630,"text":80},{"id":106,"depth":630,"text":107,"children":635},[636,638,639,640,641],{"id":111,"depth":637,"text":112},3,{"id":161,"depth":637,"text":162},{"id":202,"depth":637,"text":203},{"id":280,"depth":637,"text":281},{"id":306,"depth":637,"text":307},{"id":338,"depth":630,"text":339},{"id":420,"depth":630,"text":421,"children":644},[645,646],{"id":424,"depth":637,"text":425},{"id":472,"depth":637,"text":473},{"id":528,"depth":630,"text":529},{"id":548,"depth":630,"text":549,"children":649},[650,651,652],{"id":552,"depth":637,"text":553},{"id":571,"depth":637,"text":572},{"id":594,"depth":637,"text":595},{"id":612,"depth":630,"text":613},"integrations",null,"Guide to connect kirim.chat with Konektor for automatic lead capture from WhatsApp, Instagram, and Messenger.","md",{},5,"\u002Fen\u002Fdocs\u002Fpartner\u002Fkirimchat",{"keywords":662,"canonical":660,"title":5,"description":656},[663,664,665,666,667,668],"kirim.chat integration","whatsapp api","multi channel messaging","waba","coex","auto lead",{"loc":660,"lastmod":670},"2026-08-27","en\u002Fdocs\u002Fpartner\u002Fkirimchat",[673,674,675,676,677],"kirimchat","whatsapp","instagram","messenger","integration",true,"zBhhqKJsUDJFHtv40TprQluUaQEmgVA6ZrYCqrgd8kU"]