[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fpartner\u002Fkapso":3},{"id":4,"title":5,"body":6,"category":396,"code_examples":397,"demos":397,"description":398,"extension":399,"meta":400,"navigation":397,"order":401,"path":402,"seo":403,"sitemap":410,"stem":414,"tags":415,"toc":421,"videos":397,"__hash__":422},"docsEn\u002Fen\u002Fdocs\u002Fpartner\u002Fkapso.md","Kapso WhatsApp Cloud API Integration",{"type":7,"value":8,"toc":378},"minimark",[9,14,35,40,43,46,90,94,97,122,126,146,151,166,177,181,199,203,231,235,256,263,267,274,278,295,299,310,313,317,361,365],[10,11,13],"h1",{"id":12},"kapso-whatsapp-integration","Kapso WhatsApp Integration",[15,16,17,18,25,26,30,31,34],"p",{},"Connect your official WhatsApp number on ",[19,20,24],"a",{"href":21,"rel":22},"https:\u002F\u002Fkapso.com",[23],"nofollow","Kapso"," to Konektor. Once connected, incoming messages are saved automatically as ",[27,28,29],"strong",{},"Leads"," and appear in your ",[27,32,33],{},"Inbox",", and you can send outbound messages (text & template) directly from Konektor.",[36,37,39],"h2",{"id":38},"about-kapso","About Kapso",[15,41,42],{},"Kapso is an official WhatsApp connection provider (Cloud API). You sign up and pay Kapso directly, not through Konektor. Konektor only needs one API key from your Kapso account.",[15,44,45],{},"The number of WhatsApp numbers you can connect follows your Kapso plan, not your Konektor plan:",[47,48,49,62],"table",{},[50,51,52],"thead",{},[53,54,55,59],"tr",{},[56,57,58],"th",{},"Kapso plan",[56,60,61],{},"Number limit",[63,64,65,74,82],"tbody",{},[53,66,67,71],{},[68,69,70],"td",{},"Free",[68,72,73],{},"1 number",[53,75,76,79],{},[68,77,78],{},"Pro",[68,80,81],{},"3 numbers",[53,83,84,87],{},[68,85,86],{},"Platform",[68,88,89],{},"50 numbers",[36,91,93],{"id":92},"prerequisites","Prerequisites",[15,95,96],{},"Before you start, prepare:",[98,99,100,108,111],"ol",{},[101,102,103,104,107],"li",{},"An active ",[19,105,24],{"href":21,"rel":106},[23]," account.",[101,109,110],{},"One WhatsApp number to connect (a new number, or a number that already has WhatsApp Business).",[101,112,113,114,117,118,121],{},"Access to Konektor as the ",[27,115,116],{},"Owner"," or ",[27,119,120],{},"Admin"," of your workspace.",[36,123,125],{"id":124},"connect-a-number-on-kapso","Connect a Number on Kapso",[98,127,128,137,140,143],{},[101,129,130,131,136],{},"Sign in to the ",[19,132,135],{"href":133,"rel":134},"https:\u002F\u002Fapp.kapso.ai",[23],"Kapso dashboard",".",[101,138,139],{},"Open the WhatsApp menu, then add a new number.",[101,141,142],{},"Complete the number verification steps.",[101,144,145],{},"When asked to choose a connection mode, pick one of the options below.",[147,148,150],"h3",{"id":149},"coexistence-or-dedicated","Coexistence or Dedicated?",[152,153,154,160],"ul",{},[101,155,156,159],{},[27,157,158],{},"Coexistence"," — your WhatsApp Business app keeps working side by side. Good for trying things out first. Sending is capped at about 5 messages per second, and the connection can drop on its own sometimes.",[101,161,162,165],{},[27,163,164],{},"Dedicated"," — a more stable connection, without the coexistence cap. The number can no longer open in the WhatsApp Business app after this.",[15,167,168,169,172,173,176],{},"Start with ",[27,170,171],{},"coexistence"," while you are still testing with a spare number. Move to ",[27,174,175],{},"dedicated"," once you are ready to run it for your business.",[36,178,180],{"id":179},"create-an-api-key-on-kapso","Create an API Key on Kapso",[98,182,183,193,196],{},[101,184,185,186,189,190,136],{},"In the Kapso dashboard, open ",[27,187,188],{},"Integrations"," > ",[27,191,192],{},"API keys",[101,194,195],{},"Create a new key, then copy its value.",[101,197,198],{},"Keep this key safe. It works for every number in your Kapso account, so never share it with anyone you do not trust.",[36,200,202],{"id":201},"add-the-api-key-to-konektor","Add the API Key to Konektor",[98,204,205,208,216,225,228],{},[101,206,207],{},"Sign in to Konektor as the Owner or Admin of your workspace.",[101,209,210,211,189,213,136],{},"Open ",[27,212,188],{},[27,214,215],{},"Partner Integrations",[101,217,218,219,222,223,136],{},"Click ",[27,220,221],{},"+ Add Integration",", then choose ",[27,224,24],{},[101,226,227],{},"Paste your Kapso API key.",[101,229,230],{},"Konektor looks up the numbers available in your Kapso account and lists them for you to choose from.",[36,232,234],{"id":233},"choose-a-number","Choose a Number",[152,236,237,240,243,250],{},[101,238,239],{},"Choose a number that is not already connected to another Kapso integration.",[101,241,242],{},"A number already used by another active Kapso integration in this workspace is shown, but cannot be selected.",[101,244,245,246,249],{},"If the number list does not appear, enter the ",[27,247,248],{},"WhatsApp Number"," manually using the number ID from Kapso.",[101,251,218,252,255],{},[27,253,254],{},"Save"," to finish.",[15,257,258],{},[259,260],"img",{"alt":261,"src":262},"The Konektor Partner Integrations page with the Kapso WhatsApp card marked Connected","\u002Fimages\u002Fdocs\u002Fintegrasi-partner.webp",[36,264,266],{"id":265},"messages-reach-your-inbox-automatically","Messages Reach Your Inbox Automatically",[15,268,269,270,273],{},"Once the integration is active, WhatsApp messages sent to that number appear automatically in your ",[19,271,33],{"href":272},"\u002Fen\u002Fdocs\u002Funified-inbox",", alongside your other WhatsApp channels. No extra step is needed.",[36,275,277],{"id":276},"test-sending-and-receiving","Test Sending and Receiving",[98,279,280,283,289,292],{},[101,281,282],{},"Send a WhatsApp message from a personal number to the newly connected Kapso number.",[101,284,285,286,288],{},"Open your ",[27,287,33],{}," and confirm the message appears as a new conversation.",[101,290,291],{},"Reply to that message from the Inbox.",[101,293,294],{},"Confirm your reply arrives on WhatsApp, and its status moves from sent to delivered, then read.",[36,296,298],{"id":297},"add-a-second-number","Add a Second Number",[98,300,301,307],{},[101,302,303,304,306],{},"Create another Kapso integration in Konektor using the same API key (see ",[27,305,202],{}," above).",[101,308,309],{},"Choose a different number that is not yet connected.",[15,311,312],{},"The number limit follows your Kapso plan (see the table above). Upgrade your Kapso plan first if you have reached the limit.",[36,314,316],{"id":315},"common-failures","Common Failures",[152,318,319,325,331,337,349],{},[101,320,321,324],{},[27,322,323],{},"API key rejected"," — check that you copied the whole key and that it has not been revoked in the Kapso dashboard. Create a new key if needed.",[101,326,327,330],{},[27,328,329],{},"No numbers appear in the list"," — make sure number verification finished on Kapso. Use manual entry as a fallback.",[101,332,333,336],{},[27,334,335],{},"A number cannot be selected"," — that number is already connected to another active Kapso integration in this workspace. Choose a different number, or remove the older integration first.",[101,338,339,342,343,345,346,348],{},[27,340,341],{},"Messages fail to send"," — check that the number connection mode is still active in the Kapso dashboard. ",[27,344,158],{}," mode can drop on its own; switch to ",[27,347,175],{}," if this keeps happening.",[101,350,351,354,355,357,358,360],{},[27,352,353],{},"Replies arrive slowly"," — a number in ",[27,356,171],{}," mode is capped at about 5 messages per second. Wait a moment, or switch to ",[27,359,175],{}," for higher volume.",[36,362,364],{"id":363},"next-steps","Next Steps",[152,366,367,372],{},[101,368,369],{},[19,370,371],{"href":272},"WhatsApp Inbox",[101,373,374],{},[19,375,377],{"href":376},"\u002Fen\u002Fdocs\u002Fpartner","Konektor Partner Integrations",{"title":379,"searchDepth":380,"depth":380,"links":381},"",2,[382,383,384,388,389,390,391,392,393,394,395],{"id":38,"depth":380,"text":39},{"id":92,"depth":380,"text":93},{"id":124,"depth":380,"text":125,"children":385},[386],{"id":149,"depth":387,"text":150},3,{"id":179,"depth":380,"text":180},{"id":201,"depth":380,"text":202},{"id":233,"depth":380,"text":234},{"id":265,"depth":380,"text":266},{"id":276,"depth":380,"text":277},{"id":297,"depth":380,"text":298},{"id":315,"depth":380,"text":316},{"id":363,"depth":380,"text":364},"integrations",null,"Guide to connect your official Kapso WhatsApp number to Konektor: add your API key, pick a number, then send and receive messages.","md",{},7,"\u002Fen\u002Fdocs\u002Fpartner\u002Fkapso",{"keywords":404,"canonical":402,"title":5,"description":398},[405,406,407,408,409],"kapso integration","kapso.com","whatsapp cloud api","official waba","coexistence whatsapp",{"loc":402,"images":411,"lastmod":413},[412],{"loc":262},"2026-09-20","en\u002Fdocs\u002Fpartner\u002Fkapso",[416,417,418,419,420],"kapso","whatsapp","cloud api","outbound","integration",true,"F-rUfKGJO6gupPiw15JUk00UnH9OVyvP25SLUvYwJcQ"]