[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Ffaq\u002Fwa-identification":3},{"id":4,"title":5,"body":6,"category":230,"code_examples":231,"demos":231,"description":232,"extension":233,"meta":234,"navigation":231,"order":235,"path":236,"seo":237,"sitemap":247,"stem":249,"tags":250,"toc":255,"videos":231,"__hash__":256},"docsEn\u002Fen\u002Fdocs\u002Ffaq\u002Fwa-identification.md","WA & Visitor Identification - Accurate Tracking",{"type":7,"value":8,"toc":217},"minimark",[9,14,18,23,26,36,55,75,79,82,108,115,119,122,155,159,166,188,198,202],[10,11,13],"h1",{"id":12},"wa-visitor-identification","WA & Visitor Identification",[15,16,17],"p",{},"Konektor uses a layered identification system to recognize visitors who click your WhatsApp Rotator link. This system ensures accurate tracking data and proper lead management, even if visitors return later.",[19,20,22],"h2",{"id":21},"how-identification-works","How Identification Works",[15,24,25],{},"Konektor identifies visitors based on the following priority order:",[27,28,30,31,35],"h3",{"id":29},"_1-visitor-cookie-visitor_code","1. Visitor Cookie (",[32,33,34],"code",{},"visitor_code",")",[15,37,38,39,42,43,47,48,50,51,54],{},"When someone first visits the Rotator link (e.g., ",[32,40,41],{},"konektor.id\u002Fwa\u002Fpromo","), Konektor plants a ",[44,45,46],"strong",{},"Cookie"," in their browser containing a unique code called ",[32,49,34],{}," (Example: ",[32,52,53],{},"Visitor [ABC1234]",").",[56,57,58,65],"ul",{},[59,60,61,64],"li",{},[44,62,63],{},"Primary Identity",": If the same visitor clicks the link again tomorrow, Konektor immediately knows this is the same person.",[59,66,67,70,71,74],{},[44,68,69],{},"Sticky Agent",": If this visitor was previously directed to CS A, subsequent clicks will ",[44,72,73],{},"automatically be directed back to CS A"," (as long as that CS is active), so the conversation continues.",[27,76,78],{"id":77},"_2-ad-click-ids-tracking-pixel","2. Ad Click IDs (Tracking Pixel)",[15,80,81],{},"If this is a first visit (no cookie yet), Konektor will look for special URL Parameters from ad platforms:",[56,83,84,90,96,102],{},[59,85,86,89],{},[32,87,88],{},"gclid"," (Google Ads)",[59,91,92,95],{},[32,93,94],{},"fbclid"," (Facebook\u002FMeta Ads)",[59,97,98,101],{},[32,99,100],{},"ttclid"," (TikTok Ads)",[59,103,104,107],{},[32,105,106],{},"li_fat_id"," (LinkedIn Ads)",[109,110,112],"info",{"title":111},"Click Event",[15,113,114],{},"If this ID is found, Konektor will record that this lead came from that specific ad and send a \"Click\" event back to the ad platform for algorithm optimization.",[27,116,118],{"id":117},"_3-utm-parameters","3. UTM Parameters",[15,120,121],{},"If there's no Click ID, Konektor will look at standard UTM parameters:",[56,123,124,137,149],{},[59,125,126,129,130,133,134,35],{},[32,127,128],{},"utm_source"," (Source, e.g., ",[32,131,132],{},"instagram",", ",[32,135,136],{},"newsletter",[59,138,139,142,143,133,146,35],{},[32,140,141],{},"utm_medium"," (Medium, e.g., ",[32,144,145],{},"story",[32,147,148],{},"email",[59,150,151,154],{},[32,152,153],{},"utm_campaign"," (Campaign name)",[27,156,158],{"id":157},"_4-new-vs-returning-lead","4. New vs Returning Lead",[15,160,161,162,165],{},"Every visitor who clicks the WA button is recorded in the ",[44,163,164],{},"Leads"," menu:",[56,167,168,182],{},[59,169,170,173,174,177,178,181],{},[44,171,172],{},"New Visitor",": A new Lead is created with name ",[32,175,176],{},"Visitor [CODE]",". Initial status is ",[32,179,180],{},"new",".",[59,183,184,187],{},[44,185,186],{},"Returning Visitor",": Existing Lead is updated (Timezone, IP, Location, etc.), and their tracking status is refreshed.",[189,190,192],"tip",{"title":191},"Tips",[15,193,194,195,197],{},"The automatic name ",[32,196,176],{}," will change if you or your CS edits the lead name in the dashboard, or if name data comes from other form integrations.",[19,199,201],{"id":200},"next-steps","Next Steps",[56,203,204,211],{},[59,205,206],{},[207,208,210],"a",{"href":209},"\u002Fen\u002Fdocs\u002Fwhatsapp","Setup WhatsApp Rotator",[59,212,213],{},[207,214,216],{"href":215},"\u002Fen\u002Fdocs\u002Fadvanced\u002Fconversion-settings","Conversion Settings",{"title":218,"searchDepth":219,"depth":219,"links":220},"",2,[221,229],{"id":21,"depth":219,"text":22,"children":222},[223,226,227,228],{"id":29,"depth":224,"text":225},3,"1. Visitor Cookie (visitor_code)",{"id":77,"depth":224,"text":78},{"id":117,"depth":224,"text":118},{"id":157,"depth":224,"text":158},{"id":200,"depth":219,"text":201},"faq",null,"Learn how Konektor identifies WhatsApp visitors using cookies, sticky agent, and tracking parameters for accurate lead data.","md",{},10,"\u002Fen\u002Fdocs\u002Ffaq\u002Fwa-identification",{"title":238,"description":239,"keywords":240,"canonical":236,"image":246},"WhatsApp Visitor Identification & Rotator - How Konektor Tracking Works","Understand how Konektor recognizes visitors from ads to WhatsApp using cookies, click ID, and sticky agent routing.",[241,242,243,244,245],"wa identification","visitor tracking","sticky agent","whatsapp rotator","tracking pixel","\u002Fog-wa-identification.png",{"loc":236,"lastmod":248},"2026-01-24","en\u002Fdocs\u002Ffaq\u002Fwa-identification",[251,252,253,254],"identification","cookies","tracking","visitor",true,"6a2Lo0KyDpyzJWNHsXvFffBiJYYA3Zpze_BsW1SN734"]