[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fbusiness\u002Fsupport":3},{"id":4,"title":5,"body":6,"category":238,"code_examples":239,"demos":239,"description":240,"extension":241,"meta":242,"navigation":239,"order":243,"path":244,"seo":245,"sitemap":252,"stem":254,"tags":255,"toc":261,"videos":239,"__hash__":262},"docsEn\u002Fen\u002Fdocs\u002Fbusiness\u002Fsupport.md","Help, Support Tickets, and Bug Reports",{"type":7,"value":8,"toc":230},"minimark",[9,13,22,92,95,100,160,163,166,170,191,197,201,206,210],[10,11,5],"h1",{"id":12},"help-support-tickets-and-bug-reports",[14,15,16,17,21],"p",{},"The ",[18,19,20],"strong",{},"Help"," menu at the bottom of the sidebar holds all the help options:",[23,24,25,38],"table",{},[26,27,28],"thead",{},[29,30,31,35],"tr",{},[32,33,34],"th",{},"Menu",[32,36,37],{},"What it does",[39,40,41,52,68,78],"tbody",{},[29,42,43,49],{},[44,45,46],"td",{},[18,47,48],{},"My tickets",[44,50,51],{},"Send and follow support tickets.",[29,53,54,59],{},[44,55,56],{},[18,57,58],{},"Guide",[44,60,61,62,67],{},"Opens the ",[63,64,66],"a",{"href":65},"\u002Fen\u002Fdocs\u002Fgetting-started","Quick Start Guide",".",[29,69,70,75],{},[44,71,72],{},[18,73,74],{},"Documentation",[44,76,77],{},"Opens all the documentation in a new tab.",[29,79,80,85],{},[44,81,82],{},[18,83,84],{},"Telegram community",[44,86,87,88,67],{},"Join the ",[63,89,91],{"href":90},"\u002Fen\u002Fdocs\u002Fkomunitas-telegram","Konektor Insider Telegram group",[14,93,94],{},"Read the documentation first for how-to steps. Send a ticket for account problems, data problems, or errors that the documentation does not answer.",[96,97,99],"h2",{"id":98},"send-a-ticket","Send a ticket",[101,102,103,112,119,130,151,154],"ol",{},[104,105,106,107,109,110,67],"li",{},"Open ",[18,108,20],{}," > ",[18,111,48],{},[104,113,114,115,118],{},"Click ",[18,116,117],{},"Buat Tiket"," (create ticket).",[104,120,121,122,125,126,129],{},"Fill in ",[18,123,124],{},"Subject"," and ",[18,127,128],{},"Pesan"," (message).",[104,131,132,133,136,137,140,141,140,144,147,148,67],{},"Choose a ",[18,134,135],{},"Prioritas"," (priority): ",[18,138,139],{},"Low",", ",[18,142,143],{},"Normal",[18,145,146],{},"High",", or ",[18,149,150],{},"Urgent",[104,152,153],{},"Add attachments if necessary. You can attach at most 5 files, each at most 10 MB.",[104,155,114,156,159],{},[18,157,158],{},"Kirim Tiket"," (send ticket).",[14,161,162],{},"Write the last step you did, the error text on screen, and the time it happened. Do not send passwords, access tokens, or customer data in the message or in screenshots.",[14,164,165],{},"Replies follow the queue and the support level of your plan.",[96,167,169],{"id":168},"reply-to-a-ticket","Reply to a ticket",[101,171,172,178,181,188],{},[104,173,106,174,109,176,67],{},[18,175,20],{},[18,177,48],{},[104,179,180],{},"Click the ticket that you want to reply to.",[104,182,183,184,187],{},"Write the reply in the ",[18,185,186],{},"Balas Tiket"," (reply) section. Add attachments if necessary.",[104,189,190],{},"Send the reply.",[14,192,16,193,196],{},[18,194,195],{},"Percakapan"," (conversation) section shows all messages in the ticket. The ticket list shows when each ticket was last updated.",[96,198,200],{"id":199},"report-a-bug","Report a Bug",[14,202,114,203,205],{},[18,204,200],{}," at the bottom of the sidebar to report a wrong display or function on the page that you have open. Write what you expected and what happened.",[96,207,209],{"id":208},"related-links","Related links",[211,212,213,219,225],"ul",{},[104,214,215],{},[63,216,218],{"href":217},"\u002Fen\u002Fdocs\u002Ffaq","Frequently Asked Questions (FAQ)",[104,220,221],{},[63,222,224],{"href":223},"\u002Fen\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","WhatsApp Inbox Help",[104,226,227],{},[63,228,229],{"href":90},"Konektor Insider Telegram Group",{"title":231,"searchDepth":232,"depth":232,"links":233},"",2,[234,235,236,237],{"id":98,"depth":232,"text":99},{"id":168,"depth":232,"text":169},{"id":199,"depth":232,"text":200},{"id":208,"depth":232,"text":209},"business",null,"Open the guides, send a support ticket with attachments, reply to a ticket, and report a bug directly from the Konektor dashboard.","md",{},5,"\u002Fen\u002Fdocs\u002Fbusiness\u002Fsupport",{"keywords":246,"canonical":244,"title":5,"description":240},[247,248,249,250,251],"konektor support ticket","konektor help","report konektor bug","contact konektor support","send ticket",{"loc":244,"lastmod":253},"2026-09-29","en\u002Fdocs\u002Fbusiness\u002Fsupport",[256,257,258,259,260],"help","ticket","support","report a bug","customer support",true,"9ZbqB4vfX8Q2i6N1GvhKjNFwPiaAVD6IuXPzSbnT5i8"]