[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-en-\u002Fen\u002Fdocs\u002Fadvanced\u002Fcrm-integration":3},{"id":4,"title":5,"body":6,"category":555,"code_examples":556,"demos":556,"description":557,"extension":558,"meta":559,"navigation":556,"order":256,"path":560,"seo":561,"sitemap":570,"stem":572,"tags":573,"toc":578,"videos":556,"__hash__":579},"docsEn\u002Fen\u002Fdocs\u002Fadvanced\u002Fcrm-integration.md","CRM Integration & Lead Management",{"type":7,"value":8,"toc":544},"minimark",[9,13,26,31,34,138,144,148,151,156,159,164,186,194,414,424,428,431,436,448,480,488,492,496,520,524,527,540],[10,11,5],"h1",{"id":12},"crm-integration-lead-management",[14,15,16,17,21,22,25],"p",{},"Konektor provides two integration paths to connect your CRM system: via ",[18,19,20],"strong",{},"Official Partners"," for instant setup, or ",[18,23,24],{},"Custom Integration"," using API & Webhooks for full flexibility.",[27,28,30],"h2",{"id":29},"_1-official-partners-plug-play","1. Official Partners (Plug & Play)",[14,32,33],{},"We have deep, specialized integrations with official partners. Setup is easy—just enter your API credentials.",[35,36,37,53],"table",{},[38,39,40],"thead",{},[41,42,43,47,50],"tr",{},[44,45,46],"th",{},"Partner",[44,48,49],{},"Description",[44,51,52],{},"Setup Guide",[54,55,56,74,90,106,122],"tbody",{},[41,57,58,64,67],{},[59,60,61],"td",{},[18,62,63],{},"Qiscus",[59,65,66],{},"Omnichannel Chat Platform. Automatically sync leads from WhatsApp messages.",[59,68,69],{},[70,71,73],"a",{"href":72},"\u002Fen\u002Fdocs\u002Fpartner\u002Fqiscus","Qiscus Guide",[41,75,76,81,84],{},[59,77,78],{},[18,79,80],{},"Qontak",[59,82,83],{},"End-to-end CRM & Omnichannel. Full integration for lead & deal management.",[59,85,86],{},[70,87,89],{"href":88},"\u002Fen\u002Fdocs\u002Fpartner\u002Fqontak","Qontak Guide",[41,91,92,97,100],{},[59,93,94],{},[18,95,96],{},"Pancake",[59,98,99],{},"Social commerce and chat lead synchronization.",[59,101,102],{},[70,103,105],{"href":104},"\u002Fen\u002Fdocs\u002Fpartner\u002Fpancake","Pancake Guide",[41,107,108,113,116],{},[59,109,110],{},[18,111,112],{},"HaloAI",[59,114,115],{},"AI and omnichannel workflows for support and sales.",[59,117,118],{},[70,119,121],{"href":120},"\u002Fen\u002Fdocs\u002Fpartner\u002Fhaloai","HaloAI Guide",[41,123,124,129,132],{},[59,125,126],{},[18,127,128],{},"kirim.chat",[59,130,131],{},"WhatsApp and automation partner integration.",[59,133,134],{},[70,135,137],{"href":136},"\u002Fen\u002Fdocs\u002Fpartner\u002Fkirimchat","kirim.chat Guide",[139,140,141],"tip",{},[14,142,143],{},"Use Official Partners for the most seamless integration experience and priority support.",[27,145,147],{"id":146},"_2-custom-integration-api-webhooks","2. Custom Integration (API & Webhooks)",[14,149,150],{},"If you use other CRMs (Salesforce, HubSpot, Pipedrive, Custom App), you can build your own integration using our powerful developer features.",[152,153,155],"h3",{"id":154},"webhook-integration-real-time","Webhook Integration (Real-time)",[14,157,158],{},"Use Webhooks to send lead data in real-time to your system whenever a new event occurs (Lead Created, Status Changed, etc.).",[14,160,161],{},[18,162,163],{},"Steps:",[165,166,167,175,178],"ol",{},[168,169,170,171,174],"li",{},"Go to ",[18,172,173],{},"Settings > Webhooks",".",[168,176,177],{},"Add your CRM system's Endpoint URL.",[168,179,180,181,185],{},"Select the events to listen for (e.g., ",[182,183,184],"code",{},"lead.created",").",[14,187,188],{},[18,189,190,191,193],{},"Example Payload (",[182,192,184],{},"):",[195,196,201],"pre",{"className":197,"code":198,"language":199,"meta":200,"style":200},"language-json shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","{\n  \"event\": \"lead.created\",\n  \"data\": {\n    \"id\": \"lead_xyz123\",\n    \"uniqueCode\": \"K-LOG-123\",\n    \"name\": \"Budi Santoso\",\n    \"phone\": \"+6281234567890\",\n    \"email\": \"budi@example.com\",\n    \"source\": \"facebook_ads\",\n    \"status\": \"new\"\n  }\n}\n","json","",[182,202,203,212,239,254,277,298,319,340,361,382,402,408],{"__ignoreMap":200},[204,205,208],"span",{"class":206,"line":207},"line",1,[204,209,211],{"class":210},"sMK4o","{\n",[204,213,215,218,222,225,228,231,234,236],{"class":206,"line":214},2,[204,216,217],{"class":210},"  \"",[204,219,221],{"class":220},"spNyl","event",[204,223,224],{"class":210},"\"",[204,226,227],{"class":210},":",[204,229,230],{"class":210}," \"",[204,232,184],{"class":233},"sfazB",[204,235,224],{"class":210},[204,237,238],{"class":210},",\n",[204,240,242,244,247,249,251],{"class":206,"line":241},3,[204,243,217],{"class":210},[204,245,246],{"class":220},"data",[204,248,224],{"class":210},[204,250,227],{"class":210},[204,252,253],{"class":210}," {\n",[204,255,257,260,264,266,268,270,273,275],{"class":206,"line":256},4,[204,258,259],{"class":210},"    \"",[204,261,263],{"class":262},"sBMFI","id",[204,265,224],{"class":210},[204,267,227],{"class":210},[204,269,230],{"class":210},[204,271,272],{"class":233},"lead_xyz123",[204,274,224],{"class":210},[204,276,238],{"class":210},[204,278,280,282,285,287,289,291,294,296],{"class":206,"line":279},5,[204,281,259],{"class":210},[204,283,284],{"class":262},"uniqueCode",[204,286,224],{"class":210},[204,288,227],{"class":210},[204,290,230],{"class":210},[204,292,293],{"class":233},"K-LOG-123",[204,295,224],{"class":210},[204,297,238],{"class":210},[204,299,301,303,306,308,310,312,315,317],{"class":206,"line":300},6,[204,302,259],{"class":210},[204,304,305],{"class":262},"name",[204,307,224],{"class":210},[204,309,227],{"class":210},[204,311,230],{"class":210},[204,313,314],{"class":233},"Budi Santoso",[204,316,224],{"class":210},[204,318,238],{"class":210},[204,320,322,324,327,329,331,333,336,338],{"class":206,"line":321},7,[204,323,259],{"class":210},[204,325,326],{"class":262},"phone",[204,328,224],{"class":210},[204,330,227],{"class":210},[204,332,230],{"class":210},[204,334,335],{"class":233},"+6281234567890",[204,337,224],{"class":210},[204,339,238],{"class":210},[204,341,343,345,348,350,352,354,357,359],{"class":206,"line":342},8,[204,344,259],{"class":210},[204,346,347],{"class":262},"email",[204,349,224],{"class":210},[204,351,227],{"class":210},[204,353,230],{"class":210},[204,355,356],{"class":233},"budi@example.com",[204,358,224],{"class":210},[204,360,238],{"class":210},[204,362,364,366,369,371,373,375,378,380],{"class":206,"line":363},9,[204,365,259],{"class":210},[204,367,368],{"class":262},"source",[204,370,224],{"class":210},[204,372,227],{"class":210},[204,374,230],{"class":210},[204,376,377],{"class":233},"facebook_ads",[204,379,224],{"class":210},[204,381,238],{"class":210},[204,383,385,387,390,392,394,396,399],{"class":206,"line":384},10,[204,386,259],{"class":210},[204,388,389],{"class":262},"status",[204,391,224],{"class":210},[204,393,227],{"class":210},[204,395,230],{"class":210},[204,397,398],{"class":233},"new",[204,400,401],{"class":210},"\"\n",[204,403,405],{"class":206,"line":404},11,[204,406,407],{"class":210},"  }\n",[204,409,411],{"class":206,"line":410},12,[204,412,413],{"class":210},"}\n",[415,416,417],"blockquote",{},[14,418,419,420],{},"📖 ",[70,421,423],{"href":422},"\u002Fen\u002Fdocs\u002Fapi\u002Fwebhooks","Read Full Webhooks Documentation",[152,425,427],{"id":426},"api-integration-full-control","API Integration (Full Control)",[14,429,430],{},"Use the Konektor REST API to read, create, or update lead data from your external system.",[14,432,433],{},[18,434,435],{},"Use Cases:",[437,438,439,442,445],"ul",{},[168,440,441],{},"Periodically fetching lead data (Polling).",[168,443,444],{},"Updating lead status in Konektor when a deal is closed in CRM.",[168,446,447],{},"Bi-directional data synchronization.",[195,449,453],{"className":450,"code":451,"language":452,"meta":200,"style":200},"language-bash shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","## Example: Get Lead Details\nGET \u002Fapi\u002Fv1\u002Fleads\u002F{id}\nAuthorization: Bearer YOUR_API_KEY\n","bash",[182,454,455,461,469],{"__ignoreMap":200},[204,456,457],{"class":206,"line":207},[204,458,460],{"class":459},"sHwdD","## Example: Get Lead Details\n",[204,462,463,466],{"class":206,"line":214},[204,464,465],{"class":262},"GET",[204,467,468],{"class":233}," \u002Fapi\u002Fv1\u002Fleads\u002F{id}\n",[204,470,471,474,477],{"class":206,"line":241},[204,472,473],{"class":262},"Authorization:",[204,475,476],{"class":233}," Bearer",[204,478,479],{"class":233}," YOUR_API_KEY\n",[415,481,482],{},[14,483,419,484],{},[70,485,487],{"href":486},"\u002Fen\u002Fdocs\u002Fapi\u002Foverview","Read Full API Documentation",[27,489,491],{"id":490},"troubleshooting","Troubleshooting",[152,493,495],{"id":494},"common-issues","Common Issues",[437,497,498,508,514],{},[168,499,500,503,504,507],{},[18,501,502],{},"Webhook Failed",": Ensure your endpoint responds with ",[182,505,506],{},"200 OK"," within \u003C 5 seconds.",[168,509,510,513],{},[18,511,512],{},"Data Format",": Konektor sends standard JSON format. Ensure your CRM can parse the JSON body.",[168,515,516,519],{},[18,517,518],{},"Invalid Partner Credentials",": Always copy-paste App ID\u002FSecret Key carefully, watch out for extra spaces.",[27,521,523],{"id":522},"need-help","Need Help?",[14,525,526],{},"If you need custom integration assistance or want to request a new partner:",[437,528,529,535],{},[168,530,531],{},[70,532,534],{"href":533},"mailto:support@konektor.id","Contact Support",[168,536,537],{},[70,538,539],{"href":486},"API Documentation",[541,542,543],"style",{},"html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .spNyl, html code.shiki .spNyl{--shiki-light:#9C3EDA;--shiki-default:#C792EA;--shiki-dark:#C792EA}html pre.shiki code .sfazB, html code.shiki .sfazB{--shiki-light:#91B859;--shiki-default:#C3E88D;--shiki-dark:#C3E88D}html pre.shiki code .sBMFI, html code.shiki .sBMFI{--shiki-light:#E2931D;--shiki-default:#FFCB6B;--shiki-dark:#FFCB6B}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html pre.shiki code .sHwdD, html code.shiki .sHwdD{--shiki-light:#90A4AE;--shiki-light-font-style:italic;--shiki-default:#546E7A;--shiki-default-font-style:italic;--shiki-dark:#676E95;--shiki-dark-font-style:italic}",{"title":200,"searchDepth":214,"depth":214,"links":545},[546,547,551,554],{"id":29,"depth":214,"text":30},{"id":146,"depth":214,"text":147,"children":548},[549,550],{"id":154,"depth":241,"text":155},{"id":426,"depth":241,"text":427},{"id":490,"depth":214,"text":491,"children":552},[553],{"id":494,"depth":241,"text":495},{"id":522,"depth":214,"text":523},"advanced",null,"Guide to CRM integration with Konektor. 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