[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"changelog-entry-en-2026-10-02-chat-username-whatsapp":3,"changelog-entry-alternate-en-2026-10-02-chat-username-whatsapp":81},{"id":4,"title":5,"body":6,"category":68,"date":69,"description":70,"extension":71,"image":72,"maintenance":73,"meta":74,"milestone":72,"navigation":75,"path":76,"points":72,"seo":77,"sitemap":78,"stem":79,"__hash__":80},"changelogEn\u002Fen\u002Fchangelog\u002F2026-10-02-chat-username-whatsapp.md","Chats from WhatsApp username users now show in the Inbox",{"type":7,"value":8,"toc":62},"minimark",[9,13,16,21,34,38],[10,11,12],"p",{},"WhatsApp now lets people use a username and hide their phone number. Chats from them come into the Inbox through the official WhatsApp connection. Your team replies as usual.",[10,14,15],{},"The contact shows the profile name, or the @username if there is no name. When the phone number becomes known, the same conversation continues. When the person changes the number, Konektor keeps the conversation in one chat.",[17,18,20],"h2",{"id":19},"limitations","Limitations",[22,23,24,28,31],"ul",{},[25,26,27],"li",{},"A chat without a number does not become a lead automatically and does not send conversions to ad platforms until the number is known.",[25,29,30],{},"Authentication templates (one-tap, zero-tap, copy code) need a phone number.",[25,32,33],{},"For now, a chat without a number shows only through the official WhatsApp connection.",[17,35,37],{"id":36},"guides","Guides",[22,39,40,48,55],{},[25,41,42,47],{},[43,44,46],"a",{"href":45},"\u002Fen\u002Fdocs\u002Fwhatsapp\u002Fusername-whatsapp","Chats from WhatsApp username users",": what you see, how to reply, and when the number shows.",[25,49,50,54],{},[43,51,53],{"href":52},"\u002Fen\u002Fglosarium\u002Fbsuid","BSUID glossary entry",": the meaning of this term.",[25,56,57,61],{},[43,58,60],{"href":59},"\u002Fen\u002Fdocs\u002Fapi\u002Finbox-agent-api","Agent Inbox API",": the new field to record messages to customers without a number.",{"title":63,"searchDepth":64,"depth":64,"links":65},"",2,[66,67],{"id":19,"depth":64,"text":20},{"id":36,"depth":64,"text":37},"feature","2026-10-02","Chats from WhatsApp users who hide their number come into the Inbox, and your team can reply to them.","md",null,false,{},true,"\u002Fen\u002Fchangelog\u002F2026-10-02-chat-username-whatsapp",{"title":5,"description":70},{"loc":76},"en\u002Fchangelog\u002F2026-10-02-chat-username-whatsapp","xx5SpnPH3SnFHqzVdPB-N_JEstR8zjdNt2qYs6TSmFM",{"path":82},"\u002Fchangelog\u002F2026-10-02-chat-username-whatsapp"]