[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fwhatsapp\u002Finbox-app":3},{"id":4,"title":5,"body":6,"category":689,"code_examples":690,"demos":690,"description":691,"extension":692,"meta":693,"navigation":690,"order":694,"path":695,"seo":696,"sitemap":702,"stem":707,"tags":708,"toc":713,"videos":690,"__hash__":714},"docs\u002Fdocs\u002Fwhatsapp\u002Finbox-app.md","Aplikasi Kotak Masuk di Ponsel",{"type":7,"value":8,"toc":671},"minimark",[9,13,23,30,36,46,51,68,72,92,96,102,107,138,142,151,154,167,171,178,238,241,244,258,262,287,290,293,330,343,356,360,366,370,451,455,458,463,505,510,535,540,560,564,649,653],[10,11,5],"h1",{"id":12},"aplikasi-kotak-masuk-di-ponsel",[14,15,16,17,22],"p",{},"Aplikasi Kotak Masuk membuka ",[18,19,21],"a",{"href":20},"\u002Fdocs\u002Funified-inbox","Kotak Masuk"," workspace Anda di ponsel. Tim Anda membaca dan membalas chat pelanggan tanpa membuka dashboard di laptop.",[14,24,25],{},[26,27],"img",{"alt":28,"src":29},"Layar Siapkan aplikasi: pasang ke Layar Utama, lalu nyalakan notifikasi","\u002Fimages\u002Fdocs\u002Finbox-app-siapkan.webp",[14,31,32],{},[26,33],{"alt":34,"src":35},"Daftar chat di aplikasi Kotak Masuk dengan filter Perlu dibalas, Hampir lewat, Untuk saya, dan Semua","\u002Fimages\u002Fdocs\u002Finbox-app-daftar.webp",[14,37,38,39,45],{},"Alamat aplikasi: ",[18,40,44],{"href":41,"rel":42},"https:\u002F\u002Finbox.konektor.id",[43],"nofollow","inbox.konektor.id",".",[47,48,50],"h2",{"id":49},"yang-anda-perlukan","Yang Anda perlukan",[52,53,54,58,65],"ul",{},[55,56,57],"li",{},"Akun Konektor yang tergabung di workspace.",[55,59,60,61,45],{},"Minimal satu nomor WhatsApp yang sudah tersambung ke Kotak Masuk. Baca ",[18,62,64],{"href":63},"\u002Fdocs\u002Fwhatsapp-official","Hubungkan WhatsApp Business Resmi",[55,66,67],{},"Browser ponsel yang baru, misalnya Chrome di Android atau Safari di iPhone.",[47,69,71],{"id":70},"masuk","Masuk",[73,74,75,82,89],"ol",{},[55,76,77,78,81],{},"Buka ",[18,79,44],{"href":41,"rel":80},[43]," di browser ponsel.",[55,83,84,85,45],{},"Ketuk ",[86,87,88],"strong",{},"Masuk dengan akun Konektor",[55,90,91],{},"Masuk di halaman Konektor. Setelah itu, Anda kembali ke aplikasi.",[47,93,95],{"id":94},"siapkan-aplikasi","Siapkan aplikasi",[14,97,98,99,101],{},"Layar ",[86,100,95],{}," punya dua langkah agar chat pelanggan tidak terlewat.",[103,104,106],"h3",{"id":105},"pasang-ke-layar-utama","Pasang ke Layar Utama",[52,108,109,125],{},[55,110,111,114,115,118,119,121,122,45],{},[86,112,113],{},"Android",": ketuk ",[86,116,117],{},"Pasang aplikasi",". Bila tombol tidak tampil, buka menu browser, lalu pilih ",[86,120,117],{}," atau ",[86,123,124],{},"Tambahkan ke Layar Utama",[55,126,127,130,131,134,135,137],{},[86,128,129],{},"iPhone",": ketuk tombol ",[86,132,133],{},"Bagikan"," di Safari, pilih ",[86,136,124],{},", lalu buka Kotak Masuk dari ikon di Layar Utama.",[103,139,141],{"id":140},"nyalakan-notifikasi","Nyalakan notifikasi",[73,143,144,148],{},[55,145,84,146,45],{},[86,147,141],{},[55,149,150],{},"Izinkan notifikasi saat browser meminta izin.",[14,152,153],{},"Di iPhone, notifikasi hanya bisa dinyalakan dari aplikasi di Layar Utama. Pasang aplikasi dulu, lalu nyalakan notifikasi dari sana.",[14,155,84,156,159,160,163,164,45],{},[86,157,158],{},"Buka Kotak Masuk"," setelah selesai. Anda dapat mengulang langkah ini dari tab ",[86,161,162],{},"Akun"," > ",[86,165,166],{},"Pasang aplikasi dan notifikasi",[47,168,170],{"id":169},"tab-chat","Tab Chat",[14,172,173,174,177],{},"Tab ",[86,175,176],{},"Chat"," menampilkan daftar percakapan dengan empat tampilan:",[179,180,181,194],"table",{},[182,183,184],"thead",{},[185,186,187,191],"tr",{},[188,189,190],"th",{},"Tampilan",[188,192,193],{},"Isinya",[195,196,197,208,218,228],"tbody",{},[185,198,199,205],{},[200,201,202],"td",{},[86,203,204],{},"Perlu dibalas",[200,206,207],{},"Chat yang menunggu balasan.",[185,209,210,215],{},[200,211,212],{},[86,213,214],{},"Hampir lewat",[200,216,217],{},"Chat yang batas balasnya hampir habis.",[185,219,220,225],{},[200,221,222],{},[86,223,224],{},"Untuk saya",[200,226,227],{},"Chat yang ditugaskan ke Anda.",[185,229,230,235],{},[200,231,232],{},[86,233,234],{},"Semua",[200,236,237],{},"Semua chat.",[14,239,240],{},"Kotak cari mencari nama, nomor, atau isi chat.",[14,242,243],{},"Geser satu baris chat untuk aksi cepat:",[52,245,246,252],{},[55,247,248,251],{},[86,249,250],{},"Tunda"," menunda chat sampai besok pukul 09.00.",[55,253,254,257],{},[86,255,256],{},"Selesaikan"," menandai chat selesai.",[47,259,261],{"id":260},"membalas-chat","Membalas chat",[73,263,264,267,277],{},[55,265,266],{},"Ketuk satu chat.",[55,268,269,270,121,273,276],{},"Pilih ",[86,271,272],{},"Balas",[86,274,275],{},"Catatan internal"," di atas kotak tulis.",[55,278,279,280,283,284,45],{},"Tulis pesan, lalu ketuk ",[86,281,282],{},"Kirim",". Untuk catatan, ketuk ",[86,285,286],{},"Simpan catatan",[14,288,289],{},"Catatan internal tidak terkirim ke pelanggan.",[14,291,292],{},"Kotak tulis juga menyediakan:",[52,294,295,309,315,318],{},[55,296,297,298,301,302,305,306,45],{},"Lampiran dari ",[86,299,300],{},"Kamera",", ",[86,303,304],{},"Galeri",", atau ",[86,307,308],{},"Dokumen",[55,310,311,314],{},[86,312,313],{},"Template"," untuk membuka lagi jendela 24 jam.",[55,316,317],{},"Rekam pesan suara.",[55,319,320,321,325,326,45],{},"Ketik ",[322,323,324],"code",{},"\u002F"," untuk memakai ",[18,327,329],{"href":328},"\u002Fdocs\u002Fwhatsapp\u002Fquick-replies","balasan cepat",[14,331,332,333,336,337,301,339,342],{},"Bila Wulan menyiapkan draf, kartu ",[86,334,335],{},"Saran Wulan"," tampil di atas kotak tulis. Ketuk ",[86,338,282],{},[86,340,341],{},"Edit",", atau abaikan saran itu.",[14,344,84,345,348,349,352,353,45],{},[86,346,347],{},"Info kontak"," untuk melihat tahap lead, penanggung jawab, label, dan sumber chat. Dari sana Anda juga dapat ",[86,350,351],{},"Ambil alih"," chat dari Wulan atau ",[86,354,355],{},"Serahkan ke Wulan",[47,357,359],{"id":358},"tab-balasan-cepat","Tab Balasan cepat",[14,361,173,362,365],{},[86,363,364],{},"Balasan cepat"," menampilkan balasan cepat workspace. Ketuk satu balasan untuk menyalinnya. Buat dan ubah balasan cepat dari dashboard.",[47,367,369],{"id":368},"tab-akun","Tab Akun",[179,371,372,382],{},[182,373,374],{},[185,375,376,379],{},[188,377,378],{},"Bagian",[188,380,381],{},"Fungsi",[195,383,384,394,411,431,441],{},[185,385,386,391],{},[200,387,388],{},[86,389,390],{},"Workspace",[200,392,393],{},"Ganti workspace yang aktif.",[185,395,396,401],{},[200,397,398],{},[86,399,400],{},"Status Anda",[200,402,269,403,406,407,410],{},[86,404,405],{},"Online"," untuk menerima chat, atau ",[86,408,409],{},"Istirahat"," agar chat dialihkan.",[185,412,413,418],{},[200,414,415],{},[86,416,417],{},"Notifikasi",[200,419,420,421,301,424,427,428,45],{},"Pilih notifikasi: ",[86,422,423],{},"Pesan baru",[86,425,426],{},"Chat ditugaskan ke Anda",", dan ",[86,429,430],{},"Anda disebut di catatan",[185,432,433,438],{},[200,434,435],{},[86,436,437],{},"Buka dashboard",[200,439,440],{},"Buka dashboard Konektor lengkap.",[185,442,443,448],{},[200,444,445],{},[86,446,447],{},"Keluar",[200,449,450],{},"Keluar dari aplikasi.",[47,452,454],{"id":453},"notifikasi-tidak-bisa-dinyalakan","Notifikasi tidak bisa dinyalakan",[14,456,457],{},"Izin notifikasi diatur di dua tempat. Periksa keduanya.",[14,459,460],{},[86,461,462],{},"1. Izin di Chrome (untuk inbox.konektor.id)",[73,464,465,472,481,489],{},[55,466,467,468,471],{},"Buka aplikasi ",[86,469,470],{},"Chrome"," di HP.",[55,473,84,474,477,478,45],{},[86,475,476],{},"⋮"," di kanan atas, lalu ",[86,479,480],{},"Setelan",[55,482,84,483,486,487,45],{},[86,484,485],{},"Setelan situs",", lalu ",[86,488,417],{},[55,490,491,492,494,495,497,498,501,502,45],{},"Pastikan ",[86,493,417],{}," aktif. Kalau ",[322,496,44],{}," ada di bagian ",[86,499,500],{},"Diblokir",", ketuk lalu pilih ",[86,503,504],{},"Izinkan",[14,506,507],{},[86,508,509],{},"2. Izin di Android",[73,511,512,520,527],{},[55,513,77,514,516,517,45],{},[86,515,480],{}," HP, lalu ",[86,518,519],{},"Aplikasi",[55,521,269,522,524,525,45],{},[86,523,470],{},". Kalau Kotak Masuk sudah dipasang ke Layar Utama, pilih juga aplikasi ",[86,526,21],{},[55,528,84,529,531,532,45],{},[86,530,417],{},", lalu aktifkan ",[86,533,534],{},"Izinkan notifikasi",[14,536,537,538,45],{},"Nama menu bisa sedikit berbeda antar merek HP. Setelah itu, buka lagi Kotak Masuk dan ketuk ",[86,539,141],{},[14,541,542,545,546,549,550,552,553,556,557,45],{},[86,543,544],{},"iPhone:"," pasang Kotak Masuk ke Layar Utama dulu dari Safari (",[86,547,548],{},"Bagikan › Tambahkan ke Layar Utama","), buka dari ikon itu, lalu ketuk ",[86,551,141],{},". Kalau pernah ditolak, buka ",[86,554,555],{},"Setelan › Notifikasi › Kotak Masuk"," dan aktifkan ",[86,558,559],{},"Izinkan Notifikasi",[47,561,563],{"id":562},"kalau-ada-masalah","Kalau ada masalah",[179,565,566,576],{},[182,567,568],{},[185,569,570,573],{},[188,571,572],{},"Teks yang tampil",[188,574,575],{},"Yang perlu dilakukan",[195,577,578,588,596,604,612,625,633,641],{},[185,579,580,583],{},[200,581,582],{},"\"Kotak Masuk tidak aktif di workspace ini\"",[200,584,585,586,45],{},"Minta pemilik workspace menyalakan Kotak Masuk, atau pilih workspace lain di ",[86,587,162],{},[185,589,590,593],{},[200,591,592],{},"\"Belum ada nomor WhatsApp yang tersambung\"",[200,594,595],{},"Sambungkan nomor WhatsApp dari dashboard, atau minta pemilik workspace melakukannya.",[185,597,598,601],{},[200,599,600],{},"\"Izin notifikasi ditolak. Ubah izinnya di pengaturan browser.\"",[200,602,603],{},"Izinkan notifikasi untuk inbox.konektor.id di pengaturan browser, lalu coba lagi.",[185,605,606,609],{},[200,607,608],{},"\"Browser ini tidak mendukung notifikasi.\"",[200,610,611],{},"Pakai browser lain, misalnya Chrome atau Safari versi baru.",[185,613,614,617],{},[200,615,616],{},"\"Jendela 24 jam berakhir. Kirim template, atau tulis catatan internal.\"",[200,618,619,620,624],{},"Kirim ",[18,621,623],{"href":622},"\u002Fdocs\u002Fwhatsapp-templates","template pesan"," yang sudah disetujui.",[185,626,627,630],{},[200,628,629],{},"\"Buka chat ini di dashboard dan setujui syarat nomor ini untuk membalas.\"",[200,631,632],{},"Buka chat yang sama di dashboard, setujui syaratnya, lalu kembali ke aplikasi.",[185,634,635,638],{},[200,636,637],{},"\"Lampiran tidak bisa dikirim lewat nomor ini.\"",[200,639,640],{},"Kirim teks saja, atau pakai nomor WhatsApp Business Resmi.",[185,642,643,646],{},[200,644,645],{},"\"Anda sedang offline\"",[200,647,648],{},"Sambungkan internet, lalu kirim pesan lagi.",[47,650,652],{"id":651},"tautan-terkait","Tautan terkait",[52,654,655,660,665],{},[55,656,657],{},[18,658,659],{"href":20},"Kotak Masuk WhatsApp",[55,661,662],{},[18,663,664],{"href":328},"Balasan Cepat",[55,666,667],{},[18,668,670],{"href":669},"\u002Fdocs\u002Fwhatsapp-inbox-troubleshooting","Bantuan Inbox WhatsApp",{"title":672,"searchDepth":673,"depth":673,"links":674},"",2,[675,676,677,682,683,684,685,686,687,688],{"id":49,"depth":673,"text":50},{"id":70,"depth":673,"text":71},{"id":94,"depth":673,"text":95,"children":678},[679,681],{"id":105,"depth":680,"text":106},3,{"id":140,"depth":680,"text":141},{"id":169,"depth":673,"text":170},{"id":260,"depth":673,"text":261},{"id":358,"depth":673,"text":359},{"id":368,"depth":673,"text":369},{"id":453,"depth":673,"text":454},{"id":562,"depth":673,"text":563},{"id":651,"depth":673,"text":652},"whatsapp",null,"Balas chat WhatsApp pelanggan dari ponsel lewat inbox.konektor.id. Pasang ke Layar Utama dan nyalakan notifikasi pesan baru.","md",{},9,"\u002Fdocs\u002Fwhatsapp\u002Finbox-app",{"keywords":697,"canonical":695,"title":5,"description":691},[698,699,700,701,44],"aplikasi inbox konektor","balas whatsapp dari hp","notifikasi chat pelanggan","kotak masuk mobile",{"loc":695,"images":703,"lastmod":706},[704,705],{"loc":29},{"loc":35},"2026-09-29","docs\u002Fwhatsapp\u002Finbox-app",[709,710,711,712,689],"aplikasi kotak masuk","inbox mobile","notifikasi","pwa",true,"j9uc9bdP4WLwJUyO7gU3XjjRgw-Qr81PllxNmfuSZXU"]