[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fwhatsapp\u002Ffallback":3},{"id":4,"title":5,"body":6,"category":477,"code_examples":478,"demos":478,"description":479,"extension":480,"meta":481,"navigation":478,"order":478,"path":482,"seo":483,"sitemap":484,"stem":486,"tags":478,"toc":359,"videos":487,"__hash__":488},"docs\u002Fdocs\u002Fwhatsapp\u002Ffallback.md","Fallback Pesan WhatsApp",{"type":7,"value":8,"toc":461},"minimark",[9,13,17,22,27,43,47,61,65,76,80,83,111,115,119,133,136,140,151,154,158,387,391,408,412,415,432,436,457],[10,11,5],"h1",{"id":12},"fallback-pesan-whatsapp",[14,15,16],"p",{},"Fallback pesan memastikan komunikasi tetap berjalan saat pengiriman WhatsApp utama gagal, terkena limit, atau membutuhkan kanal cadangan.",[18,19,21],"h2",{"id":20},"skenario-fallback","Skenario Fallback",[23,24,26],"h3",{"id":25},"kegagalan-api","Kegagalan API",[28,29,30,34,37,40],"ul",{},[31,32,33],"li",{},"WhatsApp atau partner omnichannel sedang gangguan.",[31,35,36],{},"Rate limit tercapai.",[31,38,39],{},"Kredensial expired atau sesi belum aktif.",[31,41,42],{},"Akun terkena pembatasan sementara.",[23,44,46],{"id":45},"masalah-delivery","Masalah Delivery",[28,48,49,52,55,58],{},[31,50,51],{},"Nomor user tidak valid atau berubah.",[31,53,54],{},"User memblokir pesan.",[31,56,57],{},"Template ditolak.",[31,59,60],{},"Jendela percakapan 24 jam sudah habis.",[23,62,64],{"id":63},"masalah-bisnis","Masalah Bisnis",[28,66,67,70,73],{},[31,68,69],{},"Rule automation salah konfigurasi.",[31,71,72],{},"Mapping agent atau rotator tidak cocok.",[31,74,75],{},"Status lead tidak memenuhi kondisi rule.",[18,77,79],{"id":78},"strategi-fallback","Strategi Fallback",[14,81,82],{},"Gunakan urutan kanal yang sesuai dengan prioritas pesan:",[84,85,86,93,99,105],"ol",{},[31,87,88,92],{},[89,90,91],"strong",{},"WhatsApp utama"," untuk komunikasi normal.",[31,94,95,98],{},[89,96,97],{},"Retry WhatsApp"," dengan exponential backoff untuk gangguan sementara.",[31,100,101,104],{},[89,102,103],{},"Email atau notifikasi internal"," untuk pesan non-urgent.",[31,106,107,110],{},[89,108,109],{},"Follow-up manual tim sales\u002Fsupport"," untuk pesan bernilai tinggi.",[18,112,114],{"id":113},"prioritas-pesan","Prioritas Pesan",[23,116,118],{"id":117},"pesan-kritis","Pesan Kritis",[28,120,121,124,127,130],{},[31,122,123],{},"Konfirmasi pembayaran.",[31,125,126],{},"Instruksi onboarding.",[31,128,129],{},"Lead panas yang baru masuk.",[31,131,132],{},"Eskalasi support.",[14,134,135],{},"Untuk pesan ini, fallback harus aktif lebih cepat dan tim internal perlu mendapat notifikasi.",[23,137,139],{"id":138},"pesan-standar","Pesan Standar",[28,141,142,145,148],{},[31,143,144],{},"Broadcast marketing.",[31,146,147],{},"Reminder non-urgent.",[31,149,150],{},"Update umum.",[14,152,153],{},"Untuk pesan standar, retry bertahap biasanya cukup sebelum masuk ke fallback.",[18,155,157],{"id":156},"contoh-retry-teknis","Contoh Retry 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