[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fwhatsapp\u002Fagentic-knowledge":3},{"id":4,"title":5,"body":6,"category":735,"code_examples":736,"demos":736,"description":737,"extension":738,"meta":739,"navigation":736,"order":740,"path":741,"seo":742,"sitemap":748,"stem":752,"tags":753,"toc":759,"videos":736,"__hash__":760},"docs\u002Fdocs\u002Fwhatsapp\u002Fagentic-knowledge.md","Pengetahuan Agentic - FAQ, Harga, dan Info Bisnis",{"type":7,"value":8,"toc":716},"minimark",[9,14,18,21,40,45,79,83,145,149,207,214,219,223,245,248,252,271,285,291,295,298,346,349,352,359,362,373,376,380,383,408,411,414,431,434,438,452,456,501,504,508,583,586,605,609,685,688,692],[10,11,13],"h1",{"id":12},"pengetahuan","Pengetahuan",[15,16,17],"p",{},"Pengetahuan adalah kumpulan FAQ, daftar harga, dan info bisnis milik Anda. Agent mencari jawaban di sini sebelum membalas pelanggan. Agent menjawab dari data Anda, bukan menebak.",[15,19,20],{},"Biaya memproses Pengetahuan ditanggung Konektor.",[15,22,23,24,27,28,31,32,35,36,39],{},"Profil bisnis dan Balasan Cepat sudah dipakai agent secara otomatis. Anda tidak perlu menambahkannya sebagai sumber. Tab ",[25,26,13],"strong",{}," menampilkannya di blok ",[25,29,30],{},"Selalu dipakai Wulan",", lengkap dengan tautan ",[25,33,34],{},"Ubah"," dan ",[25,37,38],{},"Kelola",".",[41,42,44],"h2",{"id":43},"yang-anda-perlukan","Yang Anda perlukan",[46,47,48,60,68],"ul",{},[49,50,51,52,55,56,59],"li",{},"Peran ",[25,53,54],{},"pemilik"," atau ",[25,57,58],{},"admin"," di workspace.",[49,61,62,63,39],{},"Kunci OpenRouter yang sudah tersimpan. Baca ",[64,65,67],"a",{"href":66},"\u002Fdocs\u002Fwhatsapp\u002Fagentic","Agentic",[49,69,70,71,74,75,78],{},"Model ",[25,72,73],{},"Balasan"," berlabel ",[25,76,77],{},"Mendukung alat",". Agent tidak memakai Pengetahuan dengan model lain.",[41,80,82],{"id":81},"tiga-jenis-sumber","Tiga jenis sumber",[84,85,86,102],"table",{},[87,88,89],"thead",{},[90,91,92,96,99],"tr",{},[93,94,95],"th",{},"Jenis",[93,97,98],{},"Isi",[93,100,101],{},"Cocok untuk",[103,104,105,119,132],"tbody",{},[90,106,107,113,116],{},[108,109,110],"td",{},[25,111,112],{},"Tanya-jawab",[108,114,115],{},"Pasangan pertanyaan dan jawaban",[108,117,118],{},"Pertanyaan yang sering ditanyakan pelanggan",[90,120,121,126,129],{},[108,122,123],{},[25,124,125],{},"Katalog produk & harga",[108,127,128],{},"File CSV, atau tautan Google Sheets",[108,130,131],{},"Daftar produk, harga, dan stok",[90,133,134,139,142],{},[108,135,136],{},[25,137,138],{},"Teks bebas",[108,140,141],{},"Teks yang Anda tulis",[108,143,144],{},"Kebijakan retur, jam buka, cara pemesanan",[41,146,148],{"id":147},"tambah-sumber","Tambah sumber",[150,151,152,158,163,172,178,189,192,197],"ol",{},[49,153,154,155,39],{},"Buka ",[25,156,157],{},"AI Wulan → Agent & model",[49,159,160,161,39],{},"Klik tab ",[25,162,13],{},[49,164,165,166,168,169,39],{},"Klik ",[25,167,148],{},". Kalau belum ada sumber, klik ",[25,170,171],{},"Tambah sumber pertama",[49,173,174,175,39],{},"Pilih ",[25,176,177],{},"Jenis sumber",[49,179,180,181,184,185,39],{},"Isi ",[25,182,183],{},"Nama sumber",", misalnya ",[186,187,188],"code",{},"FAQ toko",[49,190,191],{},"Isi data sesuai jenis. Lihat bagian di bawah.",[49,193,165,194,39],{},[25,195,196],{},"Simpan dan proses",[49,198,199,200,203,204,39],{},"Tunggu status sumber berubah dari ",[25,201,202],{},"Memproses"," menjadi ",[25,205,206],{},"Siap",[15,208,209],{},[210,211],"img",{"alt":212,"src":213},"Tab Pengetahuan dengan sumber, Selalu dipakai Wulan, dan Uji pertanyaan","\u002Fimages\u002Fdocs\u002Fagentic-pengetahuan.webp",[15,215,216,217,39],{},"Agent memakai sumber setelah statusnya ",[25,218,206],{},[220,221,112],"h3",{"id":222},"tanya-jawab",[150,224,225,233,239],{},[49,226,180,227,35,230,39],{},[25,228,229],{},"Pertanyaan",[25,231,232],{},"Jawaban",[49,234,165,235,238],{},[25,236,237],{},"Tambah pasangan"," untuk pasangan berikutnya.",[49,240,165,241,244],{},[25,242,243],{},"Hapus pasangan"," untuk membuang satu pasangan.",[15,246,247],{},"Tulis jawaban lengkap dan jelas. Satu pasangan memuat satu hal.",[220,249,251],{"id":250},"katalog-dari-file-csv","Katalog dari file CSV",[150,253,254,263,268],{},[49,255,174,256,259,260,39],{},[25,257,258],{},"Unggah CSV"," pada ",[25,261,262],{},"Asal data",[49,264,165,265,39],{},[25,266,267],{},"Pilih file CSV",[49,269,270],{},"Pilih file dari komputer Anda.",[15,272,273,274,277,278,277,281,284],{},"Baris pertama file harus berisi judul kolom, misalnya ",[186,275,276],{},"Nama",", ",[186,279,280],{},"Harga",[186,282,283],{},"Stok",". File harus punya minimal satu baris data.",[15,286,287,288,39],{},"Untuk mengganti file, klik ",[25,289,290],{},"Ganti file",[220,292,294],{"id":293},"katalog-dari-google-sheets","Katalog dari Google Sheets",[15,296,297],{},"Google Sheets harus dipublikasikan sebagai CSV. Tanpa langkah ini, Konektor tidak dapat membuka tautannya.",[150,299,300,303,316,319,325,330,333,341],{},[49,301,302],{},"Buka Google Sheets Anda.",[49,304,165,305,308,309,312,313,39],{},[25,306,307],{},"File → Bagikan → Publikasikan ke web",". Di tampilan bahasa Indonesia, menu ",[25,310,311],{},"File"," bernama ",[25,314,315],{},"Berkas",[49,317,318],{},"Pilih sheet yang berisi katalog.",[49,320,321,322,39],{},"Pilih format ",[25,323,324],{},"CSV",[49,326,165,327,39],{},[25,328,329],{},"Publikasikan",[49,331,332],{},"Salin tautan yang muncul.",[49,334,335,336,259,339,39],{},"Di Konektor, pilih ",[25,337,338],{},"Tautan Google Sheets",[25,340,262],{},[49,342,343,344,39],{},"Tempel tautan di kolom ",[25,345,338],{},[15,347,348],{},"Baris pertama sheet harus berisi judul kolom.",[15,350,351],{},"Siapa pun yang punya tautan itu dapat membaca sheet yang dipublikasikan. Jangan taruh data rahasia di sheet tersebut.",[15,353,354,355,358],{},"Setelah Anda mengubah isi sheet, klik ",[25,356,357],{},"Perbarui"," pada sumber itu di Konektor.",[220,360,138],{"id":361},"teks-bebas",[150,363,364,370],{},[49,365,366,367,39],{},"Tulis isinya di kolom ",[25,368,369],{},"Isi teks",[49,371,372],{},"Tulis kebijakan retur, jam buka, cara pemesanan, atau info lain.",[15,374,375],{},"Teks panjang dipecah otomatis menjadi beberapa bagian. Agent hanya mengambil bagian yang cocok dengan pertanyaan pelanggan.",[41,377,379],{"id":378},"uji-pertanyaan","Uji pertanyaan",[15,381,382],{},"Uji dulu sebelum Anda menyalakan balas otomatis.",[150,384,385,393,403],{},[49,386,387,388,390,391,39],{},"Di tab ",[25,389,13],{},", cari panel ",[25,392,379],{},[49,394,395,396,184,399,402],{},"Ketik pertanyaan di kolom ",[25,397,398],{},"Pertanyaan uji",[186,400,401],{},"Bisa tukar ukuran?",". Anda juga dapat klik salah satu contoh.",[49,404,165,405,39],{},[25,406,407],{},"Tanya",[15,409,410],{},"Pertanyaan uji tidak dikirim ke siapa pun.",[15,412,413],{},"Hasilnya ada dua kemungkinan:",[46,415,416,422],{},[49,417,418,421],{},[25,419,420],{},"Agent akan menjawab dari bagian ini:"," daftar bagian sumber yang cocok, dengan nama sumbernya.",[49,423,424,427,428,39],{},[25,425,426],{},"Agent tidak yakin:"," pertanyaan itu belum ada jawabannya di sumber Anda. Panel menampilkan ",[25,429,430],{},"Bagian yang paling mirip",[15,432,433],{},"Kalau agent tidak yakin, tambah jawabannya ke sumber, lalu uji lagi.",[41,435,437],{"id":436},"hasil-yang-terlihat","Hasil yang terlihat",[46,439,440,443,449],{},[49,441,442],{},"Kartu sumber menampilkan jenis, jumlah isi (pasang, baris, atau bagian), status, dan waktu pembaruan.",[49,444,445,446,448],{},"Ringkasan di atas daftar menampilkan jumlah sumber yang ",[25,447,206],{}," dan jumlah potongan yang dipakai agent.",[49,450,451],{},"Draf balasan dan balasan otomatis memakai isi sumber untuk menjawab.",[41,453,455],{"id":454},"kelola-sumber","Kelola sumber",[84,457,458,468],{},[87,459,460],{},[90,461,462,465],{},[93,463,464],{},"Tindakan",[93,466,467],{},"Cara",[103,469,470,480,490],{},[90,471,472,475],{},[108,473,474],{},"Perbarui isi dari Google Sheets",[108,476,165,477,479],{},[25,478,357],{}," pada kartu sumber",[90,481,482,485],{},[108,483,484],{},"Coba lagi sumber yang gagal",[108,486,165,487,479],{},[25,488,489],{},"Coba lagi",[90,491,492,495],{},[108,493,494],{},"Hapus sumber",[108,496,497,498],{},"Klik ikon hapus, lalu klik ",[25,499,500],{},"Hapus",[15,502,503],{},"Menghapus sumber juga menghapus semua bagiannya. Agent tidak dapat lagi menjawab dari sumber itu.",[41,505,507],{"id":506},"masalah-umum","Masalah umum",[84,509,510,520],{},[87,511,512],{},[90,513,514,517],{},[93,515,516],{},"Pesan",[93,518,519],{},"Penyebab dan cara memperbaiki",[103,521,522,530,538,549,557,567,575],{},[90,523,524,527],{},[108,525,526],{},"Isinya terlalu besar. Kurangi jumlah baris atau teks, lalu coba lagi.",[108,528,529],{},"Isi sumber melewati batas. Kurangi baris atau teks.",[90,531,532,535],{},[108,533,534],{},"Tautan belum bisa dibuka. Pastikan Google Sheets sudah dipublikasikan sebagai CSV, lalu coba lagi.",[108,536,537],{},"Sheet belum dipublikasikan. Ulangi langkah Google Sheets di atas.",[90,539,540,543],{},[108,541,542],{},"Tautan harus berupa Google Sheets yang dipublikasikan sebagai CSV.",[108,544,545,546,39],{},"Tautan yang Anda tempel bukan tautan terbitan. Salin tautan dari jendela ",[25,547,548],{},"Publikasikan ke web",[90,550,551,554],{},[108,552,553],{},"Isinya belum terbaca. Pastikan baris pertama berisi judul kolom dan ada minimal satu baris data.",[108,555,556],{},"Tambah judul kolom di baris pertama dan minimal satu baris data.",[90,558,559,562],{},[108,560,561],{},"Belum berhasil diproses. Coba lagi sebentar lagi.",[108,563,165,564,566],{},[25,565,489],{}," setelah beberapa menit.",[90,568,569,572],{},[108,570,571],{},"Batas potongan pengetahuan sudah penuh. Hapus sumber yang tidak dipakai, lalu coba lagi.",[108,573,574],{},"Hapus sumber yang tidak Anda pakai.",[90,576,577,580],{},[108,578,579],{},"Batas sumber sudah tercapai. Hapus satu sumber dulu.",[108,581,582],{},"Hapus satu sumber, lalu tambah yang baru.",[15,584,585],{},"Agent tidak menjawab dari Pengetahuan? Periksa tiga hal:",[150,587,588,593,599],{},[49,589,590,591,39],{},"Status sumber adalah ",[25,592,206],{},[49,594,70,595,74,597,39],{},[25,596,73],{},[25,598,77],{},[49,600,601,602,604],{},"Panel ",[25,603,379],{}," menemukan bagian yang cocok.",[41,606,608],{"id":607},"batas","Batas",[84,610,611,620],{},[87,612,613],{},[90,614,615,617],{},[93,616,608],{},[93,618,619],{},"Angka",[103,621,622,630,638,646,654,662,670,678],{},[90,623,624,627],{},[108,625,626],{},"Jumlah sumber per workspace",[108,628,629],{},"20",[90,631,632,635],{},[108,633,634],{},"Pasangan tanya-jawab per sumber",[108,636,637],{},"500",[90,639,640,643],{},[108,641,642],{},"Baris per katalog",[108,644,645],{},"2.000",[90,647,648,651],{},[108,649,650],{},"Karakter per teks bebas",[108,652,653],{},"50.000",[90,655,656,659],{},[108,657,658],{},"Jumlah potongan di seluruh workspace",[108,660,661],{},"3.000",[90,663,664,667],{},[108,665,666],{},"Karakter nama sumber",[108,668,669],{},"80",[90,671,672,675],{},[108,673,674],{},"Karakter per pertanyaan",[108,676,677],{},"300",[90,679,680,683],{},[108,681,682],{},"Karakter per jawaban",[108,684,645],{},[15,686,687],{},"Satu potongan adalah satu bagian kecil dari sumber. Satu pasangan tanya-jawab dan satu baris katalog masing-masing menjadi satu potongan. Teks panjang menjadi beberapa potongan.",[41,689,691],{"id":690},"lihat-juga","Lihat juga",[46,693,694,698,704,710],{},[49,695,696],{},[64,697,67],{"href":66},[49,699,700],{},[64,701,703],{"href":702},"\u002Fdocs\u002Fwhatsapp\u002Fagentic-tools","Alat (API)",[49,705,706],{},[64,707,709],{"href":708},"\u002Fdocs\u002Fwhatsapp\u002Fagentic-handover","Serah ke tim dan Persetujuan",[49,711,712],{},[64,713,715],{"href":714},"\u002Fdocs\u002Fwhatsapp\u002Fquick-replies","Balasan Cepat",{"title":717,"searchDepth":718,"depth":718,"links":719},"",2,[720,721,722,729,730,731,732,733,734],{"id":43,"depth":718,"text":44},{"id":81,"depth":718,"text":82},{"id":147,"depth":718,"text":148,"children":723},[724,726,727,728],{"id":222,"depth":725,"text":112},3,{"id":250,"depth":725,"text":251},{"id":293,"depth":725,"text":294},{"id":361,"depth":725,"text":138},{"id":378,"depth":718,"text":379},{"id":436,"depth":718,"text":437},{"id":454,"depth":718,"text":455},{"id":506,"depth":718,"text":507},{"id":607,"depth":718,"text":608},{"id":690,"depth":718,"text":691},"whatsapp",null,"Tambah FAQ, katalog harga dari CSV atau Google Sheets, dan teks bebas supaya agent menjawab dari data Anda. Uji jawabannya sebelum dipakai.","md",{},6.1,"\u002Fdocs\u002Fwhatsapp\u002Fagentic-knowledge",{"keywords":743,"canonical":741,"title":5,"description":737},[744,745,746,747],"pengetahuan agentic","faq ai whatsapp","katalog google sheets csv","ai jawab harga produk",{"loc":741,"images":749,"lastmod":751},[750],{"loc":213},"2026-10-02","docs\u002Fwhatsapp\u002Fagentic-knowledge",[754,12,755,756,757,758],"agentic","faq","katalog","google sheets","csv",true,"nRO2FctaNV9hoqB-wTf5nCA0ovkXoguTJr4sN7y2NSU"]