[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"docs-id-\u002Fdocs\u002Fadvanced\u002Fcrm-integration":3},{"id":4,"title":5,"body":6,"category":270,"code_examples":271,"demos":271,"description":272,"extension":273,"meta":274,"navigation":271,"order":275,"path":276,"seo":277,"sitemap":284,"stem":286,"tags":287,"toc":292,"videos":271,"__hash__":293},"docs\u002Fdocs\u002Fadvanced\u002Fcrm-integration.md","Integrasi CRM & Pihak Ketiga - Webhooks & API",{"type":7,"value":8,"toc":256},"minimark",[9,14,18,21,26,34,39,42,73,77,80,94,98,114,118,128,142,145,165,169,172,175,222,226,229,250],[10,11,13],"h1",{"id":12},"integrasi-crm-pihak-ketiga","Integrasi CRM & Pihak Ketiga",[15,16,17],"p",{},"Konektor dirancang untuk bekerja berdampingan dengan CRM, omnichannel inbox, atau tool internal yang sudah Anda gunakan.",[15,19,20],{},"Ada 3 cara utama untuk menghubungkan Konektor dengan sistem lain:",[22,23,25],"h2",{"id":24},"_1-webhooks-universal","1. Webhooks (Universal)",[15,27,28,29,33],{},"Fitur Webhook memungkinkan Konektor mengirimkan notifikasi data secara ",[30,31,32],"em",{},"real-time"," ke server Anda setiap kali ada kejadian penting.",[35,36,38],"h3",{"id":37},"trigger-events","Trigger Events",[15,40,41],{},"Anda bisa memilih event apa saja yang memicu webhook:",[43,44,45,53,67],"ul",{},[46,47,48,52],"li",{},[49,50,51],"code",{},"lead.created",": Saat ada visitor baru (klik WA).",[46,54,55,58,59,62,63,66],{},[49,56,57],{},"lead.status.changed",": Saat status lead berubah (misal dari ",[49,60,61],{},"new"," ke ",[49,64,65],{},"won",").",[46,68,69,72],{},[49,70,71],{},"lead.updated",": Saat data lead diedit.",[35,74,76],{"id":75},"filter-kondisi","Filter & Kondisi",[15,78,79],{},"Anda bisa memfilter agar webhook hanya dikirim untuk kondisi tertentu, misalnya:",[43,81,82,89],{},[46,83,84,85,88],{},"Hanya untuk lead dari sumber ",[49,86,87],{},"instagram",".",[46,90,91,92,88],{},"Hanya jika status berubah menjadi ",[49,93,65],{},[35,95,97],{"id":96},"keamanan-security","Keamanan (Security)",[15,99,100,101,105,106,109,110,113],{},"Setiap payload webhook ditandatangani dengan ",[102,103,104],"strong",{},"HMAC SHA-256"," menggunakan ",[30,107,108],{},"Secret Key"," yang Anda dapatkan saat membuat webhook.\nVerifikasi signature ini menggunakan header ",[49,111,112],{},"X-Konektor-Signature"," untuk memastikan data benar-benar berasal dari Konektor.",[22,115,117],{"id":116},"_2-api-access","2. API Access",[15,119,120,121,124,125,88],{},"Konektor menyediakan REST API untuk developer yang ingin menarik atau mengelola data secara programatik.\nAnda bisa membuat ",[102,122,123],{},"API Key"," di menu ",[102,126,127],{},"Developer > API Keys",[15,129,130,131,136,137,141],{},"Baca ",[132,133,135],"a",{"href":134},"\u002Fdocs\u002Fapi\u002Foverview","API Reference Overview"," untuk daftar endpoint dan ",[132,138,140],{"href":139},"\u002Fdocs\u002Fapi\u002Fwebhooks","Webhooks"," untuk event real-time.",[15,143,144],{},"Scope yang tersedia:",[43,146,147,153,159],{},[46,148,149,152],{},[49,150,151],{},"leads:read"," - Melihat data lead.",[46,154,155,158],{},[49,156,157],{},"leads:write"," - Membuat\u002FUpdate lead.",[46,160,161,164],{},[49,162,163],{},"rotators:read"," - Melihat performa rotator.",[22,166,168],{"id":167},"_3-partner-integrations-official","3. Partner Integrations (Official)",[15,170,171],{},"Kami menyediakan integrasi resmi untuk partner CRM dan omnichannel populer di Indonesia. Cukup masukkan kredensial\u002Ftoken, dan sistem akan terhubung otomatis.",[15,173,174],{},"Partner yang didukung saat ini:",[43,176,177,186,195,204,213],{},[46,178,179,185],{},[132,180,182],{"href":181},"\u002Fdocs\u002Fpartner\u002Fqiscus",[102,183,184],{},"Qiscus"," - Omnichannel chat untuk sinkronisasi lead WhatsApp.",[46,187,188,194],{},[132,189,191],{"href":190},"\u002Fdocs\u002Fpartner\u002Fqontak",[102,192,193],{},"Qontak (Mekari)"," - CRM dan omnichannel untuk lead dan deal management.",[46,196,197,203],{},[132,198,200],{"href":199},"\u002Fdocs\u002Fpartner\u002Fpancake",[102,201,202],{},"Pancake"," - Sinkronisasi lead dari chat dan social commerce.",[46,205,206,212],{},[132,207,209],{"href":208},"\u002Fdocs\u002Fpartner\u002Fhaloai",[102,210,211],{},"HaloAI"," - Integrasi AI\u002Fomnichannel untuk workflow support dan sales.",[46,214,215,221],{},[132,216,218],{"href":217},"\u002Fdocs\u002Fpartner\u002Fkirimchat",[102,219,220],{},"kirim.chat"," - Integrasi WhatsApp dan automation partner.",[35,223,225],{"id":224},"fitur-partner","Fitur Partner",[15,227,228],{},"Saat terintegrasi dengan partner chat:",[230,231,232,238,244],"ol",{},[46,233,234,237],{},[102,235,236],{},"Auto Assign",": Saat visitor mengklik WA CS A, percakapan di Qontak otomatis di-assign ke Agent A.",[46,239,240,243],{},[102,241,242],{},"Contact Sync",": Data nama dan nomor telepon visitor otomatis disinkronkan.",[46,245,246,249],{},[102,247,248],{},"Chat Feedback",": (Advanced) Status lead di Konektor bisa berubah otomatis jika chat diakhiri\u002Fresolved di dashboard Partner.",[251,252,253],"info",{},[15,254,255],{},"Jika CRM Anda belum termasuk partner resmi, gunakan Webhooks dan REST API agar data lead tetap bisa disinkronkan.",{"title":257,"searchDepth":258,"depth":258,"links":259},"",2,[260,266,267],{"id":24,"depth":258,"text":25,"children":261},[262,264,265],{"id":37,"depth":263,"text":38},3,{"id":75,"depth":263,"text":76},{"id":96,"depth":263,"text":97},{"id":116,"depth":258,"text":117},{"id":167,"depth":258,"text":168,"children":268},[269],{"id":224,"depth":263,"text":225},"advanced",null,"Hubungkan Konektor dengan CRM eksternal menggunakan Webhooks, API Key, atau integrasi partner resmi seperti Qontak dan Qiscus.","md",{},30,"\u002Fdocs\u002Fadvanced\u002Fcrm-integration",{"keywords":278,"canonical":276,"title":5,"description":272},[279,280,281,282,283],"crm integration","webhooks","api key","qontak integration","qiscus integration",{"loc":276,"lastmod":285},"2026-09-06","docs\u002Fadvanced\u002Fcrm-integration",[288,289,290,291],"crm","webhook","api","integration",true,"KieXuA2BGX2fW06W-KpX0tvddh8wPxGZsGuJkuVAeMY"]